Membership Success, Manager

The Choice, Inc. is partnering with our client to find an immediate and direct hire, Member Success Manager. The client, located in Arlington, VA is an association that supports and advocates for members of our National Defense forces as well as their families.

The Manager of Member Success supports the Membership program’s day-to-day operations, including customer service, database administration, membership marketing, and events. The Manager will work closely with the Director, Membership to execute the program’s strategic vision for member retention, engagement, and recruitment. They will also assist in the preparation of the program’s budget and may recommend or develop new programming or services and their cost, content, and scope. Additionally, the Manager provides supervision and guidance for the Member Success Coordinator(s).

Requirements:

• Bachelors in business, communications, marketing or related field or equivalent work experience.
• Previous experience with email marketing software (PropFuel, Constant Contact, etc), Salesforce or other CRM administration experience and project management tools.
• 5 years of relevant experience in membership management, customer service ,or similar functions.

Main Responsibilities:

• Membership Acquisition, Retention & Engagement (approximately 50% of effort)
• Customer Service (approximately 30%)
• Database Admininstration (Salesforce) (approximately 15%)
• Other Duties/Projects (approximately 5%)

This posistion is full-time, and will start out 5 days in the office, but after time in position can be hybrid out of AFA’s headquarters in Arlington, VA.

Office hours are 8:30 a.m. to 5:00 p.m. Monday to Friday, subject to modification based on the needs of each program or site.

Equal Opportunity Employer