Digital Quality & Operations Manager

The New York Philharmonic connects with millions of music lovers each season through live concerts in New York and around the world, as well as broadcasts, recordings, and education programs. After returning to a transformed David Geffen Hall in 2022, the Orchestra is acting on a renewed commitment to building on a legacy of more than 180 years, serving as a platform for today’s greatest musical artists and connecting with our communities. Gustavo Dudamel will become the Philharmonic’s Oscar L. Tang and H.M. Agnes Hsu-Tang Music and Artistic Director in the 2026–27 season.

The New York Philharmonic is seeking a Digital Quality & Operations Manager to oversee quality assurance for the New York Philharmonic’s digital platforms, including digital signage at David Geffen Hall and the website purchase path. The role will ensure a seamless digital experience for audiences by managing and testing workflows, coordinating operational schedules, and assisting with daily content updates and maintenance across multiple content management systems (CMS). The Manager will work closely with the Director and departments across the organization to identify, report, and track defects, and to recommend improvements

Responsibilities:

• Oversee digital screens at David Geffen Hall, managing content scheduling, testing, troubleshooting, and serving as project manager and lead tester for digital signage initiatives, with on-site presence required as needed during office hours and occasionally after hours for special events.
• Coordinate digital signage and branding in collaboration with Design, Digital and Marketing departments, contributing to content planning and strategic execution.
• Perform quality assurance (QA) and regression testing for the website, with a focus on the ticket purchase path; coordinate bug tracking, documentation, and resolution, working closely with Customer Relations and other departments.
• Assist with user acceptance testing (UAT) efforts and support the Director in defining project scope, testing protocols, and deliverables.
• Collaborate with the Digital and Marketing teams to improve site experience, reduce friction, and drive revenue growth.
• Support CMS operations, including content uploads, updates, quality control, and occasional template testing.
• Maintain and enhance QA protocols; monitor site performance, log defects systematically, and recommend enhancements based on findings and user behavior.
• Stay current on best practices in digital quality assurance, CMS management, ticketing platforms, and user experience within the performing arts sector.
• Tessitura experience a plus; familiarity with User Experience testing, My Account environments, and eTicket workflows preferred.
• A commitment to contributing to an inclusive working environment is required.
• Miscellaneous duties as assigned.

Requirements:

• Bachelor’s degree in a related field (e.g., Digital Media, Information Systems, Marketing, UX, or similar) or equivalent professional experience
• A minimum of 3 years of experience in digital media, QA, or content management
• Tessitura or ticketing platform experience
• Experience managing digital signage systems, including scheduling a plus
• Proficiency with CMS platforms for content updates, quality control, and template testing
• Working knowledge of Google Analytics 4 (GA4) and ability to interpret site performance
• Experience with bug tracking tools (e.g., Jira, Trello)
• Basic understanding of HTML/CSS and web performance tools a plus
• Knowledge of UX best practices, My Account environments, and eTicket workflows preferred
• Experience in performing arts or cultural institutions is a plus
• Available for on-site support during office hours and occasional after-hours events

The New York Philharmonic is an Equal Opportunity Employer and does not discriminate on the basis of age, immigration or citizenship status, color, disability, ethnicity, gender, gender identity, marital and partnership status, national origin, race, religion, sexual orientation, veteran or active military service member or any other characteristic protected by federal, state or local laws in its employment policies.