IT Associate

SUMMARY

As Signature Theatre continues to expand, this is an exciting time to join the IT Department and serve a critical role in supporting and enhancing the Theatre’s IT operations. Signature is seeking an IT Associate to join our team. The IT Associate will support, automate, and report on Signature’s business applications. This role provides general IT support for Signature staff and business critical systems. The IT Associate reports to and works with the IT Director to complete company-wide projects and objectives in an efficient and timely manner. This is a full-time exempt position based in Arlington, VA.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Support

• Serves as first point of contact for all IT Help Desk tickets, and solving problems such as troubleshooting networking, computer issues, printing problems, etc.
• Assists IT Director in supporting staff IT requirements and usage.
• Works with the IT Director to automate regular tasks where- and whenever possible.
• Provides basic data management support for applications like Tessitura, ADP and QuickBooks, including troubleshooting, customizing, querying data, and pulling reports.
• Supports the IT Director with data hygiene, monitoring and reporting on data cleanliness.
• Supports business application training for new users and upon request.
• Maintains Signature’s documentation on company-wide use of business applications.
• Maintains IT equipment in all Signature buildings and keeps an accurate inventory.
• Assists IT Director in communicating with third-party vendors as it relates to IT equipment and services.
• Notifies and instructs staff of IT best practices and ensures they understand the IT resources and tools available to them.

Cross-departmental Support

• Retrieves data as requested for reporting on business application usage and related to organizational research projects.
• Assists Marketing and Development Departments with the use of Tessitura as it relates to building and maintenance of events, seating layouts, pricing structures, campaigns direct mail lists, marketing, emails and special events.
• Assists Finance and Administration Department with the use of QuickBooks and ADP for financial and personnel reports; also assists this Department with the onboarding and offboarding of IT equipment for all employees.
• Assists with IT set-up and troubleshooting of conference room meeting technology.
• Completes other tasks as requested or assigned by the IT Director.

LOCATION AND HOURS

This role is based on-site at Signature Theatre’s facilities in Arlington, VA. The Theatre’s administrative hours are 10am-6pm.

QUALIFICATIONS

• Bachelor’s degree or equivalent education or experience, preferably in an IT or arts management related field.
• Strong computer proficiency, comfort working with IT equipment, and interest in growing your working knowledge of programming languages and automation.
• Ability to prioritize multiple responsibilities in a timely manner while staying organized.
• Curiosity and interest in learning more about information technology in the non-profit theatre administration space.

The ideal candidate will have the following competencies:

• Customer Service
• Analytical & Data-Driven
• Team Player
• Takes Initiative
• Detail Oriented

Physical Requirements & Working Conditions:

Must be able to lift and carry or otherwise move 25 pounds occasionally. This role requires sitting at a computer desk in an open office a majority of the time. However, when assisting other staff members, this role may require walking between buildings, standing, ascending/descending stairs, and crouching.

COMPENSATION AND BENEFITS

The salary range for this position is low-to-mid 40s. Signature Theatre offers an excellent package of benefits, including medical, dental, disability and life insurance; paid vacation, sick and paid parental leave, as well as complimentary and discount tickets. We are also a qualifying employer for the Public Student Loan Forgiveness Program (PSLF).

TO APPLY

For consideration, please forward a resume and cover letter to jobs@sigtheatre.org. Please include the phrase “IT Associate” in your subject line. No mail or phone submissions, please.

Signature Theatre is committed to the professional development of all employees, and we encourage any interested individuals, internal and external, to apply even if you don’t believe that you satisfy all of the preferred qualifications.

Signature Theatre is an Equal Opportunity Employer who celebrates diversity and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Signature Theatre is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.