Legal Content Manager

The Legal Content Manager is responsible for ensuring that the legal information in ILAO’s content management system is legally accurate and up-to-date. They also coordinate our team of hundreds of Legal Content Volunteers (LCVs) and subject matter experts who are an integral part of ensuring our legal information is accurate and usable by lower-income Illinoisians. They stay abreast of legal trends and issues facing lower-income families and communities in Illinois and help come up with new ways of helping increase access to justice using technology.

Illinois Legal Aid Online (ILAO) is committed to attracting and retaining a diverse staff. Working with great people with a wide variety of lived experience brings us closer to meeting our vision of a society where all people can get justice. Because our services and products - like the law - are for everyone, we believe in including everyone. We strongly and enthusiastically encourage people of color, individuals who identify within and beyond the LGBTQIA+ spectrum, women, and people with disabilities to apply.

ILAO is fully remote, with periodic, in-person meetings. We welcome applications from across Illinois.

PRIMARY RESPONSIBILITIES

Produce & publish content 50%

• Monitor law changes and other legal developments to ensure ILAO content is up-to-date.
• Ensure that content production milestones for new products are met on time.
• Monitor what resources exist outside of ILAO's library and determine how to best incorporate them into ILAO's products.
• Collaborate with others on the program team to come up with new ways of packaging and delivering legal information.
• Understand the needs of legal aid and pro bono attorneys and ensure ILAO is supporting them with meaningful tools and resources.
• Create a variety of types of content in addition to text, like flowcharts, infographics, videos, and eLearning modules.
• Serve on the Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees to advise on form design and plain language.

Supervise content producers/reviewers 25%

• Lead, recruit, and manage the Legal Content Volunteer (LCV) Program, ILAO’s statewide network of legal-aid and private attorney contributors/editors
• Coordinate events and programs for LCVs to review content, such as on-site content review parties and online review challenges for National Volunteer Month.
• Establish metrics and standard reports for tracking the LCV program
• Ensure LCVs are supported, acknowledged, and appreciated
• Assist others on the content team when a need arises for a legal subject matter expert
• Network and build relationships with others in the legal profession, especially in legal aid and access to justice, to promote and support ILAO’s mission, products,, and services

Content evaluation and feedback management 15%

• Collect, aggregate, analyze, and share data with ILAO staff and partners as needed.
• Follow content quality standards
• With the rest of the content team, continuously improve content quality assurance and prioritization processes.
• Work with the User Research Manager to collect and respond to content-related user feedback.

Other activities 10%

• Participate in staff meetings and other organizational meetings
• Participate in organizational ARDEI activities
• Participate in fundraising activities, such as making thank you calls, signing letters, working at in-person events, reviewing grant proposals, and contributing to grant reports as required
• Other activities as assigned

Education/Experience

• Law degree (J.D.) and admission to the Illinois bar required
• At least two years of legal experience
• Experience distilling complicated concepts into understandable, actionable resources
• Strong communication and interpersonal skills
• Experience writing/editing with strong attention to detail
• Demonstrated experience recruiting and managing volunteers

Preference given to candidates with

• Strong connections to the Illinois legal aid community
• Experience working in an Illinois legal aid organization
• Experience in one or more of the following: criminal law (including traffic), immigration, education, employment, or public benefits
• Experience using Salesforce or similar constituent-management platforms
• Experience working in web-based content management systems
• Experience with Jira, Slack, GSuite, or Microsoft Office

To Apply:

Apply here. Please include resume, letter of interest (describing your fit for the position and salary requirements), and links to writing samples or other resources you’ve developed. No recruiters and no snail mail, please. Must be authorized to work in the United States for any employer.

Deadline to Apply: Wednesday, June 11, 2025

Salary: $66,000 - $75,000

Benefits: ILAO offers a comprehensive benefits package, including health and dental insurance, life insurance, long-term and short-term disability insurance, health and dependent care flex spending account; 15 paid days off and 15 holidays in the first calendar year of employment; and, 403(b) retirement plan, to which ILAO contributes a required 1% of salary monthly. ILAO has a flexible workplace policy that supports remote work, wellness, and work-life balance.

About ILAO

At ILAO, we believe in justice. We believe the law is for everyone. We know, however, that not everyone is equal in the eyes of the legal system. Race and culture, language, education, location, time, disability, and income are enormous barriers to using the law to get justice.

For more than 20 years, Illinois Legal Aid Online (ILAO) has simplified the law so that people can seek justice and resolve their problems, especially those from historically oppressed communities and groups. Through innovation, we make the law understandable and accessible.

We believe that, with the right knowledge and guidance, people can be their own best advocates. We mobilize people with plain-language, 24/7 tools - in three languages - so families can understand and assert their legal rights. ILAO helps people who are unable to find or afford attorneys overcome the barriers that keep them from getting justice.

Illinois Legal Aid Online (ILAO) is open to all. Working with and helping people with a wide variety of lived experiences brings us closer to meeting our ideal of a society where all people can get justice. Because our services and products—like the law—are for everyone, we believe in including everyone. We know that justice is scarcest for those who need it most. People with intersectionalities of historically oppressed identities face the greatest barriers to justice. ILAO seeks to break these barriers. ILAO believes that, equipped with the right tools, opportunities, and connections, people can shift the power differentials and use the law to get justice.

Inclusion, equity, and diversity are key in our work to champion opportunities, equality, and justice for those who need it most. As a community and individuals, we honor and respect differences; practice equity; and support the professional development and wellness of our colleagues.

ILAO's free programs provide essential legal services and support 24/7/365 to the people of Illinois, focused on individuals and families from historically oppressed populations and communities, who face the greatest barriers to justice.