Nonprofit
Operations Coordinator
Details
Description
The Organization
Legal Assistance for Seniors (LAS) is a 501(c)3 nonprofit in its 49th year serving Alameda County residents who are 60 years of age and older. Through its Legal Services Program, LAS provides legal advice and information, representation in court and administrative hearings, referrals to other community resources, and community education and training in the areas of prevention of elder abuse, consumer law, public benefits, housing, guardianships, naturalization, and health law. Through its Health Insurance Counseling and Advocacy Program (HICAP), LAS provides individual counseling and community education to Medicare beneficiaries in the areas of Medicare enrollment and coverage, supplemental coverage including Medicare Advantage and prescription drug plans, low-income assistance programs, and long-term care insurance.
The Role
Reporting to the Associate Director, the Operations Coordinator focuses on internal systems and processes, contributing to the organization’s smooth operations. The Operations Coordinator will have the opportunity to be involved in a variety of projects and to assess and improve on existing processes. This role serves as the primary liaison with our office technology and facilities support vendors and will oversee IT/IS resources, including cloud and onsite servers, HRIS and VOIP phone systems; and physical resources including copiers, postage machine, desktops and laptops. This role requires great communication skills, collaborative intention, curiosity, creativity, and a willingness to roll up your sleeves and dive into the details.
Duties and Responsibilities include but are not limited to:
- Facilities/office – ensure that the office is operating smoothly. (35%)
- Primary liaison with building management
- Vendor relationships and accounts payables processing
- Office supplies ordering
- Office upkeep
- Mail and email distribution
- Update and maintenance of common documents and shared calendars
- IT/IS – provide user support and interface with outsourced IT company (35%)
- User hardware setup
- First tier user support/troubleshooting
- MS 365, SharePoint
- Liaison with vendors
- Program support – assist with program-related projects (30%)
- Communications and marketing operations
- Website liaison
- Account management for legal services products
- Some data entry
- Mailings
Qualifications
Required:
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work independently and as part of a team
- Detail oriented and organized
- Intermediate to advanced proficiency Microsoft 365 (Word, Excel) or Google Suite (Docs, Sheets)
- Windows OS proficiency
- Interest in nonprofit operations and management
Preferred:
- AA or BA/BS degree
- Customer service experience
- Familiar with project management SaaS (Slack, Asana, monday.com)
- Experience with WordPress
- Experience with SharePoint
Working conditions & physical requirements
- Ability to sit for extended periods, use of phone and computer systems for long periods of time.
- Alternate between sitting and motion tasks frequently.
- Extensive computer use.
The Organization
Legal Assistance for Seniors (LAS) is a 501(c)3 nonprofit in its 49th year serving Alameda County residents who are 60 years of age and older. Through its Legal Services Program, LAS provides legal advice and information, representation in court and administrative hearings, referrals to other community resources, and community education and training in the areas of prevention of elder abuse, consumer law, public benefits, housing, guardianships, naturalization, and health law. Through its Health Insurance Counseling and Advocacy Program (HICAP), LAS provides individual counseling and community education to Medicare beneficiaries in the areas of Medicare enrollment and coverage, supplemental coverage including Medicare Advantage and prescription drug plans, low-income assistance programs, and long-term care insurance.
The Role
Reporting to the Associate Director, the Operations Coordinator focuses on internal systems and…
Benefits
- 35-hour work week
- Four weeks of vacation, accrues from first day, available for use after 90 days
- Two weeks of sick leave per year
- Three personal days per year, available immediately
- Generous paid holidays each year (13-15)
- 100% employer-paid medical, dental, vision, and life and AD&D insurance starting on the first day of employment. Dependent care coverage available at employee’s cost.
- Healthcare and dependent care pre-tax flexible spending accounts.
- Additional employee-paid elective benefits for Critical Illness and Accident, Life and AD&D, and Disability Insurance are available.
- Robust additional benefits, including an Employee Assistance Program, Caregiver Support Program, Adoption Assistance, Health Care Advocacy, and Financial Wellbeing Support.
- Eligibility for Safe Harbor Employer contribution of 3% of salary after 15 weeks of continuous full-time employment, no match required, 100% vested from the start.
- 35-hour work week
- Four weeks of vacation, accrues from first day, available for use after 90 days
- Two weeks of sick leave per year
- Three personal days per year, available immediately
- Generous paid holidays each year (13-15)
- 100% employer-paid medical, dental, vision, and life and AD&D insurance starting on the first day of employment. Dependent care coverage available at employee’s cost.
- Healthcare and dependent care pre-tax flexible spending accounts.
- Additional employee-paid elective benefits for Critical Illness and Accident, Life and AD&D, and Disability Insurance are available.
- Robust additional benefits, including an Employee Assistance Program, Caregiver Support Program, Adoption Assistance, Health Care Advocacy, and Financial Wellbeing Support.
- Eligibility for Safe Harbor Employer contribution of 3% of salary after 15 weeks of continuous full-time employment, no match required, 100% vested from the start.
Location
Suite 850
How to Apply
To Apply: Please email a cover letter and resume in a PDF format to jobs@lashicap.org with the subject line “Operations Coordinator.” Deadline for applications is midnight PST, June 30, 2025. In your cover letter please address the following:
LAS serves an extremely diverse population. Our clients include seniors, people with disabilities, low income members of our community, LGBTQ individuals, and people of color. How do you think your experiences, professional or otherwise, have prepared you to contribute to our commitment to cultural humility and diversity? Feel free to think broadly about your response to this question.
To review our agency DEI Vision, visit our website: Diversity, Equity, and Inclusion (DEI).
Please note that if offered a position, some funding sources require staff to be fingerprinted. Bear in mind that not all items on record would preclude a candidate from eligibility.
Legal Assistance for Seniors is an Equal Opportunity Employer and does not discriminate based on race, color, religion, religious creed (including religious dress and grooming), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity or expression, age, sexual orientation, veteran and/or military status, protected medical leaves (requested or approved for leave under FMLA or CFRA), domestic violence victim status, political affiliation, or any other status protected by law.
To Apply: Please email a cover letter and resume in a PDF format to jobs@lashicap.org with the subject line “Operations Coordinator.” Deadline for applications is midnight PST, June 30…
