Volunteer Manager

In accordance with the standards of House of Mercy and in union with the Magisterium of the Catholic Church practices and policies, the Volunteer Manager plays an important role at House of Mercy. The Volunteer Manager is responsible for overseeing and coordinating all aspects of the volunteer program. This includes managing systems for volunteer scheduling, ensuring effective communication, and handling logistics for special events and one-time volunteer groups. The Volunteer Manager will work closely with staff and volunteers to support our mission and ensure all activities are carried out with professionalism, compassion, and efficiency.

This role requires someone who is flexible, proactive, and collaborative — a key team member who will help maintain a positive, productive environment while delivering on our community-focused mission.

Key Responsibilities:

VOLUNTEER PROGRAM MANAGEMENT

• Recruit and advertise for new volunteers and service groups
• Review applications, run background checks, and coordinate onboarding
• Manage volunteer scheduling systems and coordinate logistics for one-time service groups and special events
• Onboard and train volunteers on House of Mercy’s mission, values, and responsibilities
• Organize volunteer appreciation efforts (both annual and ongoing)

COMMUNICATION & ENGAGEMENT

• Serve as the point of contact for all volunteer-related communication
• Conduct regular updates, check-ins, and training sessions
• Collaborate with the Marketing Coordinator to maintain updated volunteer materials and website content
• Resolve conflicts and maintain a welcoming, respectful environment for all

PROGRAM IMPROVEMENT & LEADERSHIP

• Continuously assess the volunteer program and implement improvements
• Conduct stay interviews to understand volunteer motivations and improve retention, as well as exit interviews to gather feedback and identify areas for program improvement
• Manage the intern program, including reviewing applications, interviewing, and onboarding
• Assist in planning House of Mercy community events
• Maintain open communication with the Human Resources Manager and leadership staff and coordinate with other team members

ADDITIONAL EXPECTATIONS

• Attend staff meetings and assist other coordinators as needed
• Be available for occasional evening and weekend volunteer events
• Uphold House of Mercy’s policies, values, and professional standards
• Other duties as assigned

What We’re Looking For:

• Strong interpersonal and communication skills (written and verbal)
• Well-developed organizational and time management skills — able to juggle schedules, details, and deadlines
• A passion for community service, people development, and inclusion
• A strong personal faith and comfort working in a Catholic ministry environment; Catholic background preferred
• Comfort with public speaking, email communication, and private discussions
• Conflict resolution experience and the ability to manage conflict well
• Flexibility and willingness to grow
• College graduate or equivalent preferred
• Be in good physical health, and able to lift heavy objects (up to 50 lbs.)
• Competency in Microsoft Word, Excel, and Email
• Management and volunteer experience preferred
• Fluency in Spanish is a bonus

What We Offer:

• Full-time salary with benefits (health, dental, paid time off, holidays)
• A collaborative, mission-driven work environment where your contributions are valued
• Opportunities for professional development and growth within volunteer management
• The chance to make a meaningful impact on the community and the lives of volunteers

To Apply:

Send your resume and a cover letter to rmurphy@houseofmercyva.org, detailing your interest in the position and why you're a good fit. Applications will be reviewed as they are received.