Manager, Meetings Registration & Special Events

Manager, Meetings Registration & Special Events

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration- We strive to produce meaningful products and services in the spirit of trust and partnership throughout the organization. To achieve success, we are flexible, adaptable, open-minded, cooperative, and inclusive.

Accountability- We strive to meet the highest standards of ethical behavior. Integrity, transparency, and personal responsibility drive everything we do. We are good stewards of organizational and human resources, and we are champions for our members and colleagues.

Respect- We are committed to seeking to understand others’ perspectives and appreciating our differences; treating others with consideration, thoughtfulness, and empathy; recognizing, acknowledging, and supporting each other; being fair to and supportive of our colleagues; attentively listening, and communicating tactfully and sensitively.

Excellence- We strive to deliver high-quality, innovative, and best-in-class products and services that offer high value to members and stakeholders. We embrace a culture of continuous learning and improvement.

WHAT YOU’LL DO

As the Manager, Meetings Registration and Special Events, you will:

• Manage the overall registration process from start to finish, assuming the role of primary contact with the chosen registration vendor and support any additional vendors.
• Effectively manage the Registration area onsite for conferences and educational events including training and supervision of the registration team to include APhA staff and local hired temporary staff.
• Provide high quality customer service and timely response to members, and clients by phone, mail, or email.
• Manage Potomac View Terrace sales, site visits and scheduling of internal event management team for external events.
• Collaborate with Marketing on social media presence of Potomac View Terrace.
• Ensure accurate and timely updates to information regarding registration and Potomac View Terrace is on the website by monitoring regularly.

WHO WE’RE LOOKING FOR

APhA may be the right fit for you if you:

Experience and Education required:

• A bachelor’s degree is preferred.
• A minimum of 3 years related experience including Association registration management systems, live meeting registration oversight, special events sales and exceptional customer service skills. In lieu of bachelor's degree, 4+ years of experience required.

Skills, knowledge and abilities required:

• Experience with Personify AMS System and Expo Logic.
• Ability to organize, prioritize and work independently in a fast-paced, high-volume environment
• Strong attention to detail and follow through
• Experience with professional or non-profit association members and exhibitors
• Experience developing and documenting procedures
• Able to work cohesively to identify, address and resolve challenges.
• Excellent interpersonal and communication skills
• Ability to travel and work weekends

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work in the United States on a full-time basis.