Program Assistant - Student Services

POSITION TITLE Student Services Program Assistant

DEPARTMENT Student Services

REPORTS TO Student Services Supervisor – Program Operations

FLSA STATUS Non-exempt

LOCATION Arlington, Virginia

DATE June 2025

POSITION SUMMARY

The Program Assistant provides administrative support for ISEP’s study abroad enrollment process and program implementation to ensure student and member satisfaction. The Program Assistant oversees the timely completion of necessary steps within the ISEP process related to student health and safety plan enrollment, transcript and visa documentation, and participant application completeness. The Program Assistant also works with members to comply with ISEP’s protocols by returning necessary placement and program documentation.

PRINCIPAL RELATIONSHIPS

External: Students at member institutions, Coordinators at member institutions

Internal: Assistant Director of Enrollment Management, Student Services Officers and Supervisors, University Relations Managers, Accounting and Student Health Insurance team

KEY JOB RESPONSIBILITIES

• Issue transcripts for returning ISEP students, including processing and mailing transcripts, corresponding with students and offices on ISEP member campuses, and documenting guidance for interpreting transcripts
• Serve as a SEVIS Alternative Responsible Officer (ARO) by assisting with issuing J-1 visa documentation and record keeping for students before and during programs, including processing ISEP documents and ensuring the completion of student check-ins upon arrival to program. This may also include updating SEVIS records for any student wishing to enroll in Academic Training or on-campus student employment in the United States
• Track participant health and safety program enrollment and correspond with students regarding payments, identification cards, and other related topics
• Correspond with students regarding incomplete applications to assist with reaching enrollment goals

OTHER RECURRING DUTIES

• Assisting with organizational projects and initiatives as needed
• Assisting Student Services Officers in student advising on ISEP enrollment processes as needed

REQUIRED QUALIFICATIONS

• Bachelor’s degree
• Study abroad and/or living abroad experience
• Exceptional verbal and written interpersonal communication skills
• Strong customer services skills
• Ability to work and think independently as well as part of team
• Extremely organized and able to manage multiple projects with considerable detail
• Strong time management skills
• Initiative and resourcefulness in solving problems
• Federal regulations require Alternative Responsible Officers to be U.S. citizens or Legal Permanent Residents

HOW TO APPLY FOR THIS POSITION

• Submit a resume and cover letter outlining your interest in ISEP and your qualifications for this position along with salary requirements via our on-line employment application at https://www.isepstudyabroad.org/careers.
• Application deadline: June 4, 2025.

ABOUT ISEP

ISEP is a non-profit educational community dedicated to helping students overcome academic and financial barriers to study abroad. Made of up 337-member colleges and universities from 53 countries around the world, we work together to help provide students access to affordable, high-quality programs, that in return, help develop culturally sensitive skill sets needed for today’s global workforce.

ISEP is an equal opportunity employer (EOE). We strongly support diversity in the workforce.

Starting salary for external hires are determined by a number of factors including internal equity and external market data. Starting salary offers will typically fall between the minimum and midpoint of the salary range for each position.