Intake Coordinator

Job Summary: The Intake Coordinator is responsible for interfacing with all Project Place programming and supporting the agency administratively with front desk coverage, external communication, and the coordination of intake appointments. This individual will also maintain the agency’s enrollment systems and track client program enrollment information.

Specific responsibilities of the Intake Coordinator include:

• Covering the front desk Monday through Friday during business hours
• Participating in client enrollment efforts including conducting intakes and attending orientation
• Assisting walk-in clients and visitors with their applications and/or questions
• Responding to inquiries about programming/services and conducting outreach with community providers
• Scheduling client intake appointments with staff
• Reviewing client applications and contacting individuals regarding missing information and/or enrollment documentation
• Sending enrollment reminders, links, and documentation for orientation to prospective participants
• Retrieving client demographic information from online applications and adding the information to the appropriate enrollment systems
• Confirming intakes are recorded in agency database and enrollment systems
• Maintaining a current list of community resources
• Tracking client outcomes and reporting monthly enrollment information
• Other tasks as assigned by the Executive Director or designee.

Qualifications:

• Bachelor’s degree in human or social services, or equivalent work experience
• Demonstrated time management and organizational skills
• Strong communication and interpersonal skills
• Proficiency with computers and email
• Ability to respond flexibly in a fast-paced, evolving environment
• Ability to work as a team member with other program staff and in collaboration with partner agencies
• Familiarity with the barriers associated with individuals experiencing homelessness, returning to the community from incarceration, and experiencing substance use disorders preferred.

Competencies:

• Communication: Able to relay ideas clearly and effectively through writing, speaking, and presentations; shares appropriate information to keep people informed; is seen as approachable.
• Teamwork: Values the opinions of others; assists others when needed; participates effectively as a member of a team; balances personal contributions and needs with those of other members of the team to achieve common objectives.
• Problem Solving: Analyzes problems to identify probable causes; thinks of new possibilities; identifies critical issues and develops options for addressing them; able to incorporate other viewpoints as part of the process of developing solutions.

Working Conditions/Physical Demands:

• Typical office environment
• Ability to work onsite at Project Place daily
• Frequent sitting
• Ability to lift and carry up to 25 lbs. occasionally
• Ability to use a computer
• Ability to use Zoom/Teams conferencing systems
• Ability to reach, grasp and walk, frequently
• This role requires communicating with others frequently