Associate, Salesforce Administration

Associate, Salesforce Administration

New York or Remote

Position:

Associate, Salesforce Administration

About Matriculate:

Matriculate is a national nonprofit working to ensure the nation’s talented, diverse students from low-income backgrounds have the opportunity to attend college and thrive. We aim to support high-achieving high school students from low-income backgrounds and underrepresented communities to apply, enroll, and succeed at their best-fit college or university. Matriculate does this through a near-peer mentorship model that connects undergraduates in college (“Advising Fellows”) with high-achieving high school students.

In alignment with our Core Values, we believe in the power of team, people-centered approaches, equity-centered philosophies and practices, and a dedication to meaningful, lasting impact. With this in mind, we strive to be a place in which individuals can engage in meaningful work, contribute to the mission, collaborate with colleagues and stakeholders, and experience a culture in which there is room to reflect and grow, refine practices, contribute and collaborate, deliver outcomes, and have the spaciousness needed to rejuvenate to be your best self.

Core Values:

Student-Centered Mindset: We serve as allies with our students to help them access opportunities they have earned to build a more just and equitable country. All our work advances our mission, and in all our work we hold a student-centered mindset.

Valuing and Supporting the Team: We value and support our team and their well-being both in and out of work. We work hard and make time for levity and celebration. We actively make choices that promote flexibility and to give team members the space to structure their time and maintain long-term sustainability.

Commitment to be a Diverse, Equitable and Inclusive Organization: We are committed to fostering a diverse, equitable, and inclusive organization. Staff, Advising Fellows, and High School Fellows shape and inform a culture that invites differing perspectives and ongoing dialogue to inform the way we interact together, our practices, and policies.

Continuous Learning: We embrace a mindset of continuous learning and recognize failure as a part of learning. We regularly give and receive feedback and are accountable for both its intent and impact.

Ownership: We are all owners, accountable for our collective success and impact. We proactively identify problems, ask for what we need to be successful, and propose solutions. We communicate directly, respectfully, and with humility.

Position Overview:

As the Associate, Salesforce Administration at Matriculate, you’ll play a hands-on role in making our Salesforce portals and tools more intuitive and engaging for 5,000+ students and staff. This role is ideal for someone with 1–2 years of Salesforce experience who’s excited to build user-centered products that help high school and college students learn, grow, and succeed.

You’ll sit on the Tech Team and report to the Senior Director of Technology, but work closely with cross-functional teams, especially our Learning Team, to improve how thousands of students learn and get support. You’ll collaborate with your partners to turn student and staff feedback into smart, data-driven enhancements that boost learning and advising outcomes.

You’ll support a wide range of users, including:

• College students who serve as near-peer college advisors and student leaders
• High school students working toward college with Matriculate’s support
• Staff across every functional area
• Senior Leaders who rely on real-time data to make high-impact decisions
• Users with a wide range of comfort and experience with technology

This is a full-time exempt position with a competitive salary and benefits package, which is a bargaining unit employee with representation by District Council 37, AFSCME.

Position Duties and Responsibilities:

In this role, you’ll help students and staff every day through:

Salesforce Administration

• Manage user roles, permissions, and settings across multiple Salesforce apps for students, partners, and staff
• Build and update custom fields, flows, and page layouts to support evolving needs across the organization
• Maintain and enhance Matriculate’s student-facing portals on Salesforce Experience Cloud, with a focus on usability and accessibility
• Create dashboards and reports that help teams understand engagement trends and drive student success

Learning Management Support

• Collaborate with the Learning Team to manage and improve our Salesforce-native Learning Management System (LMS) Appinium to deliver mission-aligned learning experiences
• Set up courses, events, automations, rules, assignments, and achievements in Appinium, especially for new staff and students going through onboarding
• Help teams analyze learner data to identify areas for improvement and inform content and product decisions
• Ensure the LMS supports a wide range of learners by prioritizing accessibility, clarity, and ease of use

Salesforce Support & Training

• Respond to tech support requests from staff and students and help resolve issues related to Salesforce, Appinium, and Salesforce apps like Mogli and Campaign Monitor
• Create clear, student-friendly how-to guides, training modules, and documentation that make our Salesforce ecosystem easier to navigate.
• Lead training for staff and students on how to use Salesforce features and tools for recruitment, onboarding, and fellowship management

Candidate Qualifications:

The ideal candidate will have:

• Confidence with building reports, dashboards, and flows, or excitement to learn quickly
• Strong attention to detail and ability to juggle multiple projects at once
• Clear communicator who enjoys making tech easier for others to use
• Passion for improving how people learn through technology
• A growth mindset — you’re curious, proactive, and eager to level up your Salesforce skills
• A deep commitment to Matriculate’s mission and organizational values.

Bonus points if you have:

• Experience working with virtual programs and online communities
• Experience with LMSs like Appinium
• Salesforce Administrator certification, or excitement to get certified

Education and Experience:

• Bachelor’s degree or equivalent experience
• 1–2 years of hands-on Salesforce experience, internships or part-time experience welcome!

Location:

We have a flexible, hybrid model for NYC-based staff. Employees in other areas are fully remote.

Compensation:

Salary range of $61,450 - $68,930 commensurate with experience. This is accompanied by a comprehensive benefits package that includes health, vision, and dental plans; 10 paid holidays and December 25th through January 1st; generous PTO; a flexible work schedule and remote work opportunities; professional development and personal growth opportunities; etc.

To Apply:

Submit an application and include:

1. Resume
2. Cover Letter

Applications that are not submitted in accordance with these instructions or are missing documents will be deemed incomplete and will not be considered. All applications will be reviewed on a rolling basis until the role is filled.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. We are committed to maximizing the diversity of our organization.

We will consider for employment qualified applicants with criminal histories in accordance with applicable law.

All qualified applicants are encouraged to apply.