Service Coordinator

This recruitment may be used to fill one position in Woodbridge and one position in Reston.

Come work for an exciting non-profit that is serving the community and making a difference in people’s lives! We offer a challenging, but professionally satisfying work environment where you will be part of a team that values creativity, teamwork and results. You will have the support and encouragement to fulfill your professional goals while at the same time improving the lives of older adults who struggle to make ends meet.

Fellowship Square seeks an experienced social worker or related human services professional to deliver high quality services and support to 100+ older adults living at one of our Fellowship Houses. The role of the Service Coordinator is to assist residents and their families in accessing both community resources and federal benefits that are essential to healthy aging.

The Service Coordinator’s role follows the HUD guidelines and best practices of the American Association of Service Coordinators (AASC). The Service Coordinator is expected to follow Fellowship Square’s vision of empowering Fellowship House residents to live independently and be self-sufficient as much as they are capable. The Service Coordinator supports residents in their capacity to do as much for themselves as possible with dignity and autonomy while recognizing the strengths and limitations of each resident. The Service Coordinator collaborates with the property management staff to ensure the best services are provided to residents. The Service Coordinator provides individual assessments and services to residents and also facilitates monthly programs focused on Fellowship Square’s Areas of Wellness (AOW): spiritual, intellectual and physical that will improve the quality of life for residents living at Lake Ridge Fellowship House or Hunters Woods Fellowship House.

The ideal candidate will have solid knowledge of local, state and national services for older adults with limited income; existing relationships - or the ability to create strong working relationships - with County and State agencies; and the ability to plan, coordinate and manage monthly programs that utilize community partners and volunteers.

This job description provides a general guideline of the most common duties, responsibilities, and minimum requirements for this position. It is not all inclusive and the responsibilities may vary. Working hours are primarily during the day but this position may need to work varied hours including evenings and weekends, as business needs dictate such as for scheduled meetings and events. This position requires the ability to travel to community partner locations and to meetings held throughout the metro DC area.

Learn more about Fellowship Square at www.FellowshipSquare.org

PRINCIPLE DUTIES

• • Meets new residents and provides information about the role of the Service Coordinator, available programs and services. Works with residents identified by management on a case-by-case basis who may need assistance.
  • Completes resident assessments to inform individual service plans, and community programming needs.
  • Empowers residents to access and advocate on their own behalf, by providing referrals to service providers and by assisting with application procedures. Referrals may include, but are not limited to Medicaid, Medicare, food stamps, programs that provide food and clothing, financial assistance, maintenance of housing, immigration issues, Meals on Wheels, communication, transportation, home health aides, senior centers, and pre-emptive health and mental health screenings.
  • Facilitates and advocates for, when needed, the provision of ongoing and supportive services to residents from community agencies.
  • Offers interventions to stabilize residents needing food, medical, immigration, financial assistance, or maintenance assistance.
  • Builds a network of community resources such as county government, service providers, agencies, educational institutions, non-profits, community leaders, faith-based organizations and other housing providers.
  • Stays abreast of professional standards by attending meetings, workshops, and conferences. Keeps current regarding available community resources, and federal, state, and local programs. Fulfills education and training requirements set by HUD.
  • Researches new resources that are beneficial to residents; coordinates group programs for residents such as health clinics, food distribution, presentations, and workshops.
  • Assist residents in building informal support networks through resident councils, committees, family, and friends.
  • Fulfills reporting requirements for state and federal agencies. (Ex. HUD Standards for Success Annual Report; American Association of Service Coordinators, Training/Education)
  • Follows mandated reporting requirements according to adult and child protective state statutes.
  • Maintains resident files and information documentation in a secure location, to ensure HIPPA and HUD security regulations related to privacy and confidentiality. Resident files and documentation are maintained in the approved online case management system and paper documentation should be securely disposed of in accordance with HUD requirements.
  • Collaborates with the Fellowship Square Volunteer Coordinator to identify volunteer opportunities to support residents’ needs and interests.
  • Maintains accurate and timely documentation on all services provided; provides written and oral reports as assigned, including to the Board of Directors.

QUALIFICATIONS

• • Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or related degree required.
  • Minimum of 2-4 years of experience in social service delivery with the older adult, nonelderly disabled or related populations
  • 36 training hours of classroom/seminar time before hiring or completed within 12-months of initial hire date covering HUD mandated topics for Service Coordinators.
  • Experience and passion for working with older adults.
  • Ability to provide high quality customer service.
  • Strong interpersonal and organizational skills
  • Proven ability to work independently.
  • Ability to interact with a diverse population of clients in terms of economic status, ethnicity, and cultural background.
  • Proficiency with MS Office including Outlook, Word, Excel, PowerPoint
  • Bilingual a plus- especially Mandarin Chinese, Farsi, Russian, Arabic, Vietnamese, Spanish or Korean, Fluent English required.
  • Completion of satisfactory background check is a condition of employment.

CORE COMPETENCIES

• Comprehensive Knowledge of Social Services
  • Strong understanding of available social services, benefits programs, and community resources that support elderly or disabled residents.
• Resident Advocacy and Support:
  • Proven ability to advocate for residents' needs and assist them in navigating healthcare, financial, and social service systems.
• Assessment and Evaluation Skills:
  • Proficiency in conducting assessments to identify residents' needs and developing personalized service plans.
• Case Management Expertise:
  • Experience in case management, including maintaining detailed electronic records, follow-ups, and coordinating services for residents.
• Excellent Communication Skills:
  • Strong verbal and written communication skills, with the ability to interact effectively with residents, families, and service providers.
• Crisis Intervention and Problem-Solving Abilities:
  • Ability to manage crises and resolve conflicts, ensuring residents' well-being and safety.
• Knowledge of Aging and Elderly Services:
  • Familiarity with aging-related issues, elder care practices, and supportive services for older adults and willingness to continuously refresh this knowledge.
• Compliance with HUD Regulations:
  • Familiarity with and ability to gain in-depth knowledge of HUD regulations, particularly those related to the HUD 202 program, and ensuring compliance in all service delivery aspects.
• Collaborative Team Player:
  • Ability to work collaboratively with property management, healthcare providers, and community organizations to enhance resident services.
• Organizational and Time Management Skills:
  • Strong organizational skills, with the ability to manage multiple tasks and priorities efficiently.