Student Success Specialist

In this job you will:

• Recruit and engage tutors, mock interviewers, and classroom assistants, through platforms like social media, volunteer websites, and internal networks.
• Provide orientation, training, and ongoing support to volunteers, ensuring they are well-matched with learners and set up for success.
• Collaborate with the BEST team to identify program needs and develop resources to support students and volunteers.
• Track and document students’ progress using evaluations, attendance records, and case logs while producing reports on program engagement and impact.
• Gather feedback to continuously improve the student experience and the program’s effectiveness.
• Refer students to resources such as English and skills training classes, public benefits like SNAP, and financial coaching to support their goals.
• You’ll play a vital role in ensuring both students and volunteers have a positive and impactful experience with BEST!

All BEST staff members:

• Accurately capture and enter client and service delivery data into our Salesforce database in a timely manner.
• Develop strong working relationships with colleagues and external partners, and participate in meetings to foster these relationships.
• Communicate effectively with colleagues, clients, and partners.

Is this opportunity right for you? We are looking for people who:

• Demonstrate respect for and experience with bridging differences in language, culture, race, religion, citizenship, gender, and sexual orientation, and do not discriminate on the basis of income, immigration status, or disability.
• Understand and follow confidentiality practices regarding clients and colleagues.
• Have advanced English language skills, both spoken and written.
• Are able to work in a hybrid work environment. Staff members are expected to attend in-person internal/external meetings and in-person classes and events, as required.
• Have strong tech skills and are comfortable using and/or learning how to use technology applications and platforms.

Bonus if you:

• Have tutoring/teaching experience
• Have experience using a database
• Have experience in the hospitality industry and/or workforce development
• Speak a second language