Impact Manager

Position Overview

City Year Philadelphia seeks an Impact Manager who is responsible for the overall management of the execution of the day-to-day operations and achievement for teams of 6-9 or 12-18 Student Success Coaches (also known as SSCs and service outcomes. The IM manages the work of SSCs with the shared goals of keeping students on track to graduate and establishing positive relationships with school partners. The Impact Manager will coach their SSC teams through a journey of learning, reflection, and service to build civic capacity, civic identity, and leadership skills. Reporting directly to an Impact Director, the IM is responsible for collaborating with the Impact Department and other City Year colleagues to meet all department and organizational goals. Additionally, the Impact Manager is responsible for curating and supporting transformational school partnerships, community, and external stakeholder relationships to promote and support the long-term sustainability of the site.

Job Description

Position Details & How to Apply

• Compensation for this position is in the $50,000 to $55,000 range.
• The anticipated start for this position is July/August 2025.
• This is a year-round, in-person, school-based position. IMs are required to work in the schoolhouse a minimum of 4 days a week, except on days they need to attend in-person meetings and/or work outside of the schoolhouse. IMs must be available for afterschool programming. IMs will support two schools, and will spend two days at school A and two days at school B during the course of every week.
• Application Requirements
• (1) Professional resume
• (2) Separate document answering the following three questions. To be considered, answer all three questions in your application.
• (a) As an Impact Manager, you'll lead a team of 6–12 Student Success Coaches in a school setting. Can you walk us through your professional experience directly managing people—whether individuals or teams? Have you been a supervisor or manager of staff before? In what setting? How many staff members did you manage?
• (b) In this role, you’ll also manage the school partnership by working with principals, teachers, and community partners. Can you share an example of a time you successfully built or maintained an external partnership? What did you do to make it successful?
• (c) Please provide an example of when you provided critical feedback to someone you managed and how you coached their performance.

What You’ll Do

Student Success Coach Team Management– 35%

• Lead, manage, and coach up to two teams of 6-9 Student Success Coaches (between the ages of 18-25) through the year of service.
• The Impact Manager is responsible for every aspect of coaching for performance, development and career development planning for every Student Success Coach on their team.
• Provide direct coaching to Student Success Coaches to deliver tutoring support to students through academic and personal development activities.
• Inspire and build trust among SSCs, helping foster a personal and team connection to City Year’s culture and values
• Manage team dynamics through facilitating start-of-year (SOY), mid-year (MY), and end-of-year (EOY) personal management plans and biweekly check in sessions with each Student Success Coach and weekly check in meetings with each Team Leader (TL).
• Co leading weekly, full team meetings with a Team Leader(s) (a senior Student Success Coach)
• Develop and support the SSC and TL service experience through routine check-ins, encouraging learning and leadership opportunities, and using the SSC Support System
• Review and share engagement survey results with the full team to modify leadership style and strategies.
• Connect SSCs to resources, strategies, and protocols to improve service with students
• Review all SSC-related communication to highlight appropriate takeaways for team
• Manage Student Success Coach compliance (i.e. mandatory training completion, timesheets, hours completion, absence days)
• Recruit, support, and develop Returning Student Success Coaches
• Consistently observe service implementation through weekly walk-throughs, observation, coaching, and targeted feedback of SSC session plans
• Conduct consistent Observation & Coaching of SSCs with the Instructional Coach, focusing on implementation of City Year instructional strategies
• Lead Service Learning Institute/Mid-Year Summit, Learning and Development Days, Academic Academy, and Leadership After City Year trainings
• Partner with Instruction and Learning team to schedule and plan team-level trainings and provide professional development to SSCs to support interventions and ongoing assessments
• Use training evaluations, surveys, student data and feedback to continually improve site training and SSC coaching

Service Implementation– 30%

• Develop and manage partnerships with school administration, teachers, and staff to ensure the necessary conditions and resources for Student Success Coaches to deliver attendance and course performance interventions
• Lead, manage, and coach teams of SSCs to implement City Year’s Whole School Whole Child service model, which balances the delivery of whole-school support and small group and one-on-one tutoring for students
• Monitor and analyze student-level data to identify trends and improve whole-school and small-group support, ensuring student impact completion and improvement in a targeted area through team level training
• Implement City Year services through direct supervision of SSCs
• Manage SSC deployment of academic and mentoring interventions
• Ensure SSCs adherence to CY values and policies
• Oversee weekly collection and input of all data (intervention data, assessments, Early Warning Indicator reports, Report Card Conferences).
  • Lead bi-weekly Student Progress Monitoring and data reviews with SSCs and school partners
  • Regularly track progress against performance indicators to monitor goal attainment
• Train and support the team to provide a safe and enriching afterschool program (ASP) for students
• Oversee the implementation of after school program in collaboration with a Team Leader/Second Year Corps Member

School Partner Management – 25%

• Communicate with school partners on team and manager absences and days outside of the schoolhouse (Learning and Development Days, Unity Rally, Community Meetings, Mid-Year Summit, staff meetings, etc.)
• Collaborate with school on Whole School Whole Child (WSWC) implementation plan:
  • Define mutual goals and conditions for success; continually revisit and reinforce
  • Establish and manage a partnership calendar that includes regular meeting times, formal/informal progress monitoring reviews of student performance dat.
  • Foster a collaborative approach to student development, assessment, progress monitoring, and school climate/culture building
• Lead weekly partnership check-ins with designated school liaison(s)
• Regularly participate in school leadership meetings (school leadership team, grade group meetings, PBIS, PLCs, climate)
• Attend school based professional development opportunities as appropriate
• Foster collaboration/communication with teachers, principals, and liaisons through consistent meetings/check-ins and ensure participation in Start-of-Year/End-of-Year partner surveys
• Consult with the Impact Leadership Team on practice-related questions, ideas, and strategies to help translate performance data to leverage in school partnership development
• Follow CY and School Partner Emergency Protocols including mandated reporting and incident reporting
• Teacher Relationships
• Support establishment of teacher relationships which includes: active participation in planning and implementation of Teacher SOY, MY, EOY meetings
• Help SSCs maintain meaningful relationships with teachers
• Regularly communicate City Year updates to teachers
• Have SSCs attend and participate in grade group and teacher meetings, as appropriate

Organizational Initiatives & Site Support – 10%

• Participate in Impact Department working groups to develop service improvements, tools and resources, and SSC trainings
• Attend and participate in all required trainings (i.e. Summer Learning Institute, Learning and Development days, Academic Academy, Mid-Year Summit, Spring Break Summit, Corps Appreciation Month and other site wide trainings
• Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the SSC applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
• Attend conferences as needed, as well as additional engagement and training activities throughout the year
• Additional responsibilities as needed, including department or site-wide special projects

What You’ll Bring

We know that hardly anyone ‘checks ALL the boxes’ on job requirements, and that’s okay! If many of the items listed below describe you and your experiences, we’re excited to talk with you and encourage you to apply.

• High school degree or GED required. Bachelor’s Degree or 2 additional years of experience preferred
• 2-4+ years of direct team management experience with a strong track record of results:
  • Setting high expectations and holding self and team accountable for performance goals
  • Developing talent through performance plans, reviews and leadership opportunities
  • Using progress and outcome data to inform team management
• Work in education or social service programs strongly preferred
• High personal accountability, reliability and integrity
• Knowledge of large, urban education systems, students, and communities
• Commitment to and experience with community service, national service and/or the development of young people as leaders
• Effective time management including the ability to meet deadlines, plan ahead, and manage competing priorities in a fast-paced team environment.
• Strong initiative, tenacity and flexibility; experience with working in high-need environments.
• Experience setting-up structures for effective teams and ability to delegate effectively and appropriately.
• Strong track record in building and maintaining productive relationships with key stakeholders.
• Travel required within and around Greater Philadelphia, must have access to reliable means of transportation

Benefits

Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document.