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Nonprofit

IT Tech (Help Desk)

We Are Artistic
Remote, Volunteer can be anywhere in the world
Apply

    • Details

    Available Times:
    Weekdays (daytime, evenings), Weekends (daytime, evenings)
    Time Commitment:
    Flexible
    Commitment Details:
    at least 3 months (5 -15 hours per week)
    Recurrence:
    Recurring
    Volunteers Needed:
    15
    Cause Areas:
    Arts & Music, Children & Youth, Volunteering
    Benefits:
    Formación incluida
    Good For:
    Jóvenes, Grupos públicos, Edad 55+, Voluntarios internacionales, Grupos Corporativos o Empresas Privadas
    Participation Requirements:
    Asistir a orientación
    Age Requirement:
    13+

    Description

    An IT help desk technician provides technical assistance and support to users with their computer hardware, software, and network issues. They diagnose problems, resolve issues, and escalate unresolved cases to higher-level support. Help desk technicians also handle account management tasks like password resets and user account maintenance.

    Troubleshooting and Repair: Diagnose and resolve hardware, software, and network problems.

    Customer Support: Provide assistance to users via phone, email, or in-person.

    Account Management: Unlock user accounts, reset passwords, and manage user access.

    Documentation: Document issues, solutions, and processes.

    Escalation: Refer complex issues to higher-level support.

    Training: Provide basic training to users on computer hardware and software.

    Software Updates: Deploy software updates.

    Asset Management: Maintain inventory of computer software and hardware.

    Data Entry: Perform data entry tasks related to IT assets.

    Compliance: Adhere to privacy policies and regulations.

    An IT help desk technician provides technical assistance and support to users with their computer hardware, software, and network issues. They diagnose problems, resolve issues, and escalate unresolved cases to higher-level support. Help desk technicians also handle account management tasks like password resets and user account maintenance.

    Troubleshooting and Repair: Diagnose and resolve hardware, software, and network problems.

    Customer Support: Provide assistance to users via phone, email, or in-person.

    Account Management: Unlock user accounts, reset passwords, and manage user access.

    Documentation: Document issues, solutions, and processes.

    Escalation: Refer complex issues to higher-level support.

    Training: Provide basic training to users on computer hardware and software.

    Software Updates: Deploy software updates.

    Asset Management: Maintain inventory of computer software and hardware.

    Data Entry: Perform data entry tasks related to IT…

    Location

    Remote
    Volunteer can be anywhere in the world
    Associated Location
    Washington, DC, USA

    Apply to This Oportunidad de Voluntariado

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