Information Technology Help Desk Support

Location: Washington, DC (14th Street and F St NW), Hybrid (In-Office 1-2 Days/Week)

Schedule: ~21 Hours/Week | (About 4 Hours Daily during core hours 10-2)

Duration: 12 Weeks (Potential for Extension)

The Choice is partnering with a Historical Conservation Nonprofit in DC who is seeking a Temporary IT Help Desk Support Specialist to join their dynamic IT team. In this key role, you will provide frontline technical support to our staff, ensuring quick and effective resolution of everyday tech issues. This is a fantastic opportunity for someone with foundational IT skills who values teamwork, responsiveness, and a user-first approach.

Key Responsibilities:

• Provide first-level support for staff IT requests, including:
• Password resets and account unlocks
• Windows Updates and troubleshooting
• Office 365 application support
• Multi-factor authentication (MFA) assistance
• Manage user accounts in Active Directory
• Respond promptly to incoming help tickets and communicate updates to staff
• Remotely access and troubleshoot staff laptops
• Escalate complex or advanced issues to senior IT team members
• Ensure a positive end-user experience through clear and timely communication

Requirements:

• Hands-on experience with:
• Active Directory (user management)
• Office 365 suite
• Multi-factor authentication tools
• Strong troubleshooting and customer service skills
• Ability to clearly communicate technical information to non-technical users
• Professionalism, responsiveness, and ability to work independently
• Previous exposure to Okta or Vanta a plus, but not required

Work Environment:

• Initial training will require being onsite 2 days per week alongside the IT Device Support Specialist.
• After training, regular in-person presence two days per week is expected.
• Remaining hours may be remote.