Donor Experience Manager

Department/Team: Development

Position reports to: Donor Stewardship & Events Director

Work Location: Hybrid - 3 days in office

FLSA Classification: 820: H-11

Benefits: Dental, Vision, Medical, Employee Assistance Program, & ORCA card

Pay Range: $28.34 - $30.93

Application Deadline: Wednesday, May 14th, 2025 at 11:59PM

You can apply from your phone by texting "DEM" to (206) 966-4931

ABOUT US

Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

Seattle Rep is seeking a resourceful, self-motivated, and highly organized Donor Experience Manager to join our fundraising team. The Donor Experience Manager will report to the Donor Stewardship & Events Director (DSED) and is a key member of the Development Department, which is responsible for raising over $7 million annually in contributed funds. This position is responsible for providing tactical support for donor stewardship, fundraising, and cultivation events, delivering high-level concierge ticketing and customer service that deepens relationships with key donors, managing select benefit delivery, and executing administrative functions that support the effective stewardship of Seattle Rep donors and Development Team. Work will be performed in a hybrid in-person/remote environment with the expectation of at least three days in the office each week.

Typical Duties Include:

50% Event Execution and Donor Engagement

Provide tactical support for stewardship, fundraising, and cultivation events that deepen donor engagement across all giving levels

• Plan and execute a portfolio of select events that steward annual fund donors and prospects, including Technical Dress Rehearsals and Wine & Design
• Coordinate the execution of regular Donor Lounges in collaboration with the Lobby Events Manager, including scheduling bartenders, procuring supplies, pulling guest lists, and maintaining a consistent standard of service
• Facilitate registration and manage RSVPs for high-level donor events and fundraisers, including collecting guest details, taking payment when applicable, and updating donor records post-event to reflect actual attendance
• Generate and prepare event materials as needed, which may include name tags, place cards, valet lists, and guest lists
• Provide high-level support for the DSED to ensure effective donor stewardship at elevated events, including but not limited to the annual Gala, donor trips, and special dinners
• Execute additional aspects of fundraising events as assigned, including but not limited to auction and raffle procurement, vendor research, and developing event communications
• Maintain annual wine inventory tracking sheet throughout the season and regularly audit
• Participate in event staffing as assigned, including Seattle Rep’s annual Revel + Raise gala

40% Donor Stewardship and Cultivation

Deliver high-level concierge ticketing, manage select benefit delivery, and provide exceptional customer service that supports and builds relationships with key donors

• In collaboration with the Patron Relations Team, oversee the Donor Services inbox to provide exceptional customer service and concierge ticketing for major donors and funders
• Serve as the in-house ticketing specialist for the Development Department to ensure the fulfillment of ticket requests from Individual and Institutional Giving teams
• Manage all Development ticket inventory in communication with the Patron Relations and Box Office Teams, including ensuring effective handling of Development holds for sponsors, funders, and subscription seats on an ongoing basis
• Execute prompt & consistent delivery of select donor benefits, including complimentary parking and Broadway house seat requests for major donors and trustees
• Support the DSED in executing and routinizing benefit deliverables for production sponsors, including show posters, event invitations, behind-the-scenes access, and show tickets
• Identify other opportunities to surprise and delight donors across all giving levels in collaboration with the DSED, Chief Advancement Officer, and Annual Fund Manager

10% Database Processes and Additional Administrative Support

• Use donor database software (Tessitura) to pull lists for the execution of event and benefit related communications and extract data to support Individual and Institutional Giving teams
• Submit check requests and code invoices, receipts, and monthly credit card statements for event-related expenses
• Generate select one-off and schedule automated reports for the Development Department
• Conduct and record research on guests attending donor stewardship and fundraising events to support relationship building and strategic seating at events

Other: Serve as an essential contributor to Seattle Rep's culture and success

• Develop fluency with Seattle Rep’s seasonal programming and mission by attending productions, artist meet and greets, and other special events
• Add constructively to the collaborative and collegial health of the organization
• Add actively and constructively to the equity, diversity, and inclusion work of the organization, including attending all-staff training sessions
• Engage with and strive to embody Seattle Rep's mission, vision, and values in all aspects of work
• Help create a culture of philanthropy among staff, Board members, and donors

Minimum Qualifications

• A minimum of two years of related experience in event planning and/or donor or subscriber relationship management, program management, or high-level customer service
• Experience with Tessitura or other comparable CRM systems/databases
• Demonstrated ability to organize work, set appropriate priorities while working on multiple projects simultaneously, and meet deadlines
• Very strong attention to detail
• Effective oral and written communication skills
• Good interpersonal skills and comfort interacting with donors, trustees, and other stakeholders with a strong customer-service orientation
• Ability to work both independently and collaboratively with colleagues across multiple teams in a fast-paced yet collegial environment
• Proficiency in Microsoft Office (Work, Outlook, Excel, Teams) with the ability to learn new software and systems quickly
• An ability to work some flexible hours as necessary, including evenings and/or weekends (typically for donor events, and with advance notice)
• Ability to manage confidential information with discretion
• Commitment to cultivating an equitable, diverse, and inclusive workplace via decisive action including consistently seeking out opportunities for self and community improvement in the areas of racial equity, accessibility, gender inclusivity, and cultural sensitivity.
• Experience performing similar bodies of work in a not-for-profit organization

Desired Qualifications

• 3+ years of experience in event planning AND donor or subscriber relationship management, program management, or high-level customer service
• 1+ year of experience with Tessitura or other comparable CRM systems/databases
• Demonstrated project management skills and/or experience with project management software/systems
• An appreciation for professional live theater and/or experience working in a theater or performing arts organization
• Bachelor's degree or equivalent

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from marginalized or underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with the Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

1. Submit a resume detailing related professional experience and education
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.

Applications will be reviewed once the position has closed.