Volunteer Coordinator

Founded in 1988, Food & Friends provides medically-tailored meals, nutrition support, and friendship to people living with AIDS, cancer, and other life-challenging illnesses. Our team of seventy employees and thousands of volunteers delivers meals and hope to people living in the District of Columbia and multiple counties across Maryland and Virginia. There is no charge or income qualification for our services, which are rendered solely on the basis of medical need.

We seek a Volunteer Coordinator to work with volunteers assigned to our delivery operations. Reporting to the Volunteer Services Director, the Coordinator will provide high quality customer service to make our volunteers feel welcomed and appreciated. Additionally, the Coordinator will:

• • serve as Volunteer Services’ primary liaison to the delivery department;
  • recruit, schedule, and orient both individual and group volunteers;
  • assist volunteers as needed with loading their vehicles;
  • develop and maintain scheduling and tracking systems to forecast and document volunteer activity;
  • cultivate and manage relations with community partners and existing volunteers;
  • address volunteer-related inquiries and complaints;
  • assist with volunteer recognition and retention initiatives; and
  • assist with meal and grocery deliveries as needed.

This is an outstanding opportunity for someone who enjoys working with the public and giving back to the community. The position has a Tuesday - Saturday daytime schedule and requires working on-site.

The successful candidate will have at least one year of relevant work or volunteer experience. Additional requirements include strong written/oral communication skills, strong customer service ethic, valid driver’s license and solid urban driving skills, superior organization skills, excellent time management, and strong public speaking skills. Must be able to lift up to 30 lbs. Critical to success is the ability to work well under pressure, including the ability to accommodate sudden changes to volunteer scheduling and other workday plans. Must be willing to work some holidays. Offer of employment contingent upon a pre-employment drug test.