Ombudsman Services of San Mateo County, Inc. advocates for the rights of nearly 10,000 residents living in long term care facilities throughout San Mateo County. We are committed to creating an environment of active aging and resident directed care for all our clients. Our team of volunteer field ombudsmen work with us to accomplish this by making over 5,000 visits each year to the 517 facilities within our jurisdiction. They receive complaints made on behalf of the residents, investigate and bring resolution to those complaints. In order to do so, we work closely with family members, facility staff, licensing and other stakeholder agencies such as law enforcement as necessary.