San Francisco Long-Term Care Ombudsman Program

The San Francisco Long-Term Care Ombudsman Program (SFLTCOP) is mandated by the federal Older American's Act and the Older Californian's Act, to investigate and resolve complaints regarding care in long-term care facilities. Long-term care facilities include nursing homes, residential care homes and assisted living facilities. Residents living in long-term care facilities have certain rights that are guaranteed by federal and state regulations. The Ombudsman Program, through its staff and volunteers, work to protect and promote these rights and to empower residents to be self-advocates. Through public education, the Ombudsman Program seeks to promote a better understanding of the long-term care system of care. In sum, the Ombudsman Program provides information, advocacy, and assistance to resolve concerns regarding the quality of care in long-term care facilities.