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Direct Store Delivery Representative-Full Time: Cleveland, Ohio

On-site, Work must be performed in or near Cleveland, OH
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  • Details

    Job Type:
    Full Time
    Start Date:
    August 31, 2025
    Application Deadline:
    July 30, 2025
    Experience Level:
    Entry level
    Salary:
    USD $41,600 - $45,000 / year
    Profit Sharing for Worker-Owners
    Cause Areas:
    International Relations, Agriculture, Environment & Sustainability, Economic Development, Rural Areas

    Description

    Job Description

    Equal Exchange is a fair trade organization and worker-owned co-operative headquartered in West Bridgewater, MA. Founded in 1986, our mission is to create more fair trade relationships between farmers and consumers. We bypass the conventional marketing system by cutting out middlemen and buying directly from farmer co-operatives.

    • Full-Time, Non-Exempt position on Worker-Owner track
    • Hours: Monday-Friday, 8:00am-4:00pm
    • Health, dental & vision coverage. Paid sick and vacation time & holidays
    • Eligibility for Worker-Ownership
    • Reports to: Cleveland Supervising Manager
    • Responsible for: Direct store deliveries and merchandising in the Cleveland market. Regional sales and warehouse support as determined by the supervisor.

    Qualifications

    • An interest in the mission of Equal Exchange
    • A desire to learn and contribute to the success of the organization
    • Access to reliable transportation to get to and from the warehouse
    • Current valid driver's license
    • Ability to communicate and problem-solve effectively with customers and team members
    • Ability to manage time and responsibilities
    • Ability to work as part of a small regional team
    • Ability to do extensive lifting is required (up to 70 lbs)
    • Attention to detail and accuracy while managing multiple deadlines
    • Basic understanding of English

    DSD Responsibilities

    Delivery/Merchandising/Account Development:

    • Merchandise Equal Exchange products and organize & label overflow in backstock areas
    • Place and deliver orders
    • Fill & clean coffee bins & grinders
    • Maintain customer relationships & provide a high level of customer service to accounts
    • Safe and timely driving to route locations while ensuring deadlines are met
    • Advocate for successful product placement and ensure promotion implementation at the store level
    • Communicating with Supervisor and/or Sales Representatives around the 4 P’s

    Regional Team Support:

    • Receive and unload deliveries and transfers
    • Physical and digital inventory management
    • Empty and clean coffee bins as needed
    • Contributes to a clean and orderly office/shared spaces

    Office paperwork & other:

    • Process order paperwork & enter account orders in inventory software system within 24 hours of delivery
    • Submit hours worked, as well as other personnel records or notices, in a timely manner
    • Maintain a clean, orderly delivery vehicle, including routine maintenance schedule (e.g. filling gas tank, changing oil, etc.), and alert supervisor of other van maintenance as needed
    • Participate with department teammates to continually improve our practices and systems. Work in a team-based system with Sales, Customer Service, and other co-workers to build an effective and efficient organization.
    • Other work to support operations as determined by supervisor

    Personnel & Worker Ownership/Fair Trade Development:

    • Participate in staff, team, department, and educational meetings
    • Understand our producer partners, trading policies, and the Fair Trade movement
    • Understand and participate effectively in our worker co-operative model

    To Apply

    Please send your resume and answers to the following questions by email to Luke Fowler at lfowler@equalexchange.coop

    1. Describe your image of a strong DSD (Direct Store Delivery) relationship between a store and Equal Exchange.
    2. What is the most important function of a small warehouse?
    3. How do Equal Exchange supply chains impact farmers and consumers?

    Job Description

    Equal Exchange is a fair trade organization and worker-owned co-operative headquartered in West Bridgewater, MA. Founded in 1986, our mission is to create more fair trade relationships between farmers and consumers. We bypass the conventional marketing system by cutting out middlemen and buying directly from farmer co-operatives.

    • Full-Time, Non-Exempt position on Worker-Owner track
    • Hours: Monday-Friday, 8:00am-4:00pm
    • Health, dental & vision coverage. Paid sick and vacation time & holidays
    • Eligibility for Worker-Ownership
    • Reports to: Cleveland Supervising Manager
    • Responsible for: Direct store deliveries and merchandising in the Cleveland market. Regional sales and warehouse support as determined by the supervisor.

    Qualifications

    • An interest in the mission of Equal Exchange
    • A desire to learn and contribute to the success of the organization
    • Access to reliable transportation to get to and from the warehouse…

    Benefits

    Benefits of Working at Equal Exchange

    For worker-owner track positions:

    Worker-Ownership

    • Profit/Loss Sharing
    • Educational Curriculum
    • Mentor Program
    • Trip to source to visit producer partners (after 2 years)

    Insurance

    • Health, Dental and Vision Insurance
    • Flexible Compensation Plan
    • Long-Term Disability Insurance
    • $50,000 Life Insurance Policy

    Retirement Savings Plan

    • 3% Employer Contribution to 401(k), after 1 year

    Paid Time Off

    • Vacation: Years 1 & 2 = 10 days; Year 3 = 20 days; Years 4+ = increases by 1 day/year to a max of 25 days.
    • Sick: 9 days. May be used to care for self, child, partner, parent or co-worker.
    • Personal: 2 days.
    • Holidays: 9 plus 1 end of year floating day. (MLK, Memorial Day, July 4th, Cape Verdean Independence Day, Labor Day, Thanksgiving + Day after, Christmas, New Years Day)

    Product Discounts

    • Staff discount on all Equal Exchange products for home use
    • Free coffee, tea & cocoa (and sometimes chocolate!) at work

    Training budget for professional development

    Transportation subsidy

    • For taking public transit, carpooling, walking, or riding a bike to work

    Benefits of Working at Equal Exchange

    For worker-owner track positions:

    Worker-Ownership

    • Profit/Loss Sharing
    • Educational Curriculum
    • Mentor Program
    • Trip to source to visit producer partners (after 2 years)

    Insurance

    • Health, Dental and Vision Insurance
    • Flexible Compensation Plan
    • Long-Term Disability Insurance
    • $50,000 Life Insurance Policy

    Retirement Savings Plan

    • 3% Employer Contribution to 401(k), after 1 year

    Paid Time Off

    • Vacation: Years 1 & 2 = 10 days; Year 3 = 20 days; Years 4+ = increases by 1 day/year to a max of 25 days.
    • Sick: 9 days. May be used to care for self, child, partner, parent or co-worker.
    • Personal: 2 days.
    • Holidays: 9 plus 1 end of year floating day. (MLK, Memorial Day, July 4th, Cape Verdean Independence Day, Labor Day, Thanksgiving + Day after, Christmas, New Years Day)

    Product Discounts

    • Staff discount on all Equal Exchange products for home use
    • Free coffee, tea & cocoa (and sometimes chocolate!) at work

    Training budget for professional development…

    Level of Language Proficiency

    Basic Understanding of English

    Basic Understanding of English

    Location

    On-site
    Cleveland, OH, USA

    How to Apply

    To Apply

    Please send your resume and answers to the following questions by email to Luke Fowler at lfowler@equalexchange.coop

    1. Describe your image of a strong DSD (Direct Store Delivery) relationship between a store and Equal Exchange.
    2. What is the most important function of a small warehouse?
    3. How do Equal Exchange supply chains impact farmers and consumers?

    To Apply

    Please send your resume and answers to the following questions by email to Luke Fowler at lfowler@equalexchange.coop

    1. Describe your image of a strong DSD (Direct Store…

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