TDM Coordinator, Associate

Education & Experience

• Bachelor’s Degree from an accredited university and/or transferrable experience.
• Experience in program coordination, operations, marketing/outreach, and customer service.
• Knowledge of San Francisco Bay Area transportation systems demand management concepts is desired

Character/Attitude/Traits

• Upholds the five core values of ALTRANS: Integrity, Transparency, Interdependence, Win/Win & Going Beyond.
• Comfortable and successful in new environments; can work with all levels of management and staff.
• Outgoing with ability to professionally market/promote multi-faceted programs.
• Time Management; uses resources and time well to solve problems and complete deliverables quickly and efficiently.
• Level-headed; can clearly distinguish priority tasks over others; deals with unforeseen circumstances with calm and resolution.
• Excellent interpersonal and communication skills; professional, courteous, friendly, mindful of others, empathetic, understanding, good listener, patient.
• Detail-oriented regarding communication, document prep, etc.
• Keeps assigned project file and management systems tidy and organized (Sharepoint, Asana).
• Advocates for commute alternative programs. Believes in the intrinsic value of transit, bicycling, and other commute alternatives.

Technical

• Contribute to the development and preparation of Transportation Demand Management plans and reports.
• Experience in and understanding “behavioral change” concepts.
• Demonstrated knowledge of and experience developing and conducting surveys, documentation techniques and basic research methods. Analyze survey results and write survey reports.

Role Description

Planning/TDM Program Management

• Identify roadblocks and provide viable solutions to alternative transportation usage.
• Comply with current federal, state, county and local requirements and clean air mandates.
• Implement and coordinate TDM program requirements. Analyze data and provide recommendations to improve TDM programs elements to meet employee and client's needs.
• Work with public transit and private shuttle bus operators.
• Collaborate with stakeholders regarding respective TDM services.
• Savvy of city planning processes such as CEQA, entitlement, and conditions of approval, and their impact on TDM.

Administration & Monitoring

• Organize program information, manage databases.
• Conduct baseline and annual employee transportation surveying and other surveying as needed.
• Maintain commuter website content, online carpool matching system, and other respective commute management systems in use.
• Document, maintain and present program data, such as periodic reports of TDM operations and metrics, commute alternatives mode usage, and SOV rates.

Marketing & Public Engagement

• Coordinate ongoing marketing/outreach

o Publishing, or coordinating the publication of copy on social media accounts

o Working with a marketing vendor to create outbound campaigns that showcase our clients, delivering specific messaging about them.

o Host, staff, or procure staff for in-person public events

o Keep and publish to the board an annual marketing calendar specifically for the ETMA marketing and engagement activities.

o Attend in person policy events, representing ETMA and other ALTRANS’ client interests.

Other

• Ability to travel locally via transit, car, etc., between client locations when needed.
• Comfortable conducting tasks/meetings on location, in-person.
• Be confidant in knowing what a business development opportunity looks like for ALTRANS, and share those opportunities with ALTRANS leadership.
• Attend and/or be a member of local and regional board and council meetings
• Perform additional tasks as needed to support a strengths-based approach to completing and delivering on ALTRANS’ clients scopes of work.