HCV Specialist

The Lynchburg Redevelopment and Housing Authority (LRHA) is seeking a mission-driven and detail-oriented HCV Specialist to join our team! If you're passionate about helping individuals and families maintain permanent, stable housing and you're ready to make a direct impact in the community this is the opportunity for you.

The Role:

The primary purpose of this position is to manage a caseload of approximately 225 clients while supporting their ability to maintain permanent housing through regular contact, case management, and direct support. You’ll work closely with Housing Choice Voucher (HCV) and special program participants, private landlords, and partner agencies to ensure compliance with HUD regulations and LRHA policies.

This is a dynamic, client-facing role that combines case management, regulatory compliance, housing support, and landlord relations. You’ll be a key player in maintaining the effectiveness of our housing programs, ensuring timely processing of documents, accurate payment disbursements, and responsive service to both clients and landlords.

What You’ll Do:

• • Manage a full caseload of HCV and special program participants
  • Interview and counsel applicants and participants about program eligibility and obligations
  • Process applications, re-certifications, and determine ongoing eligibility
  • Calculate tenant rents, Housing Assistance Payments (HAP), and utility reimbursements
  • Issue vouchers for moves, portability, and special-purpose housing needs
  • Conduct outreach and present at participant briefings and community events
  • Respond to inquiries from landlords and resolve contract-related issues
  • Monitor program compliance with HUD and LRHA standards
  • Perform housing inspections, maintain records, and ensure timely reporting to HUD
  • Draft and send correspondence regarding appointments, rent changes, or terminations
  • Collaborate with landlords, community agencies, and internal teams to support housing stability

What We’re Looking For:

• • Education/Experience: Associate degree in Business or a related field and at least two (2) years of case management or related experience. Equivalent combinations of education and experience may be considered.
  • Skills and Knowledge:
  • Strong understanding of HUD regulations preferred
  • Exceptional problem-solving skills; demonstrating resourcefulness and a desire to understand the problem, while being proactive and solution-driven
  • Strong customer services skills; excellent communication and organizational skills
  • Ability to manage deadlines, multiple priorities, and sensitive situations
  • Analytical and demonstrate critical thinking skills
  • Strong attention to detail
  • Strong data entry and record-keeping abilities
  • Knowledge of housing programs
  • Certifications: Must obtain HCV Specialist Certification within 12 months of hire; LRHA will cover the cost and training associated with this requirement
  • Other Requirements: Valid driver's license and insurability under LRHA's insurance plan.

Why Join LRHA?

At LRHA, we’re more than just a housing authority, we’re a vital part of the Lynchburg community, working to provide safe, affordable housing opportunities for those who need it most.

We offer:

• • Meaningful, mission-driven work
  • Supportive and collaborative team environment
  • Ongoing training and professional development

Compensation and Benefits: Starting hourly wage is between $22.00 to $26.00 per hour commensurate with experience and qualifications. LRHA offers a generous and comprehensive benefits package that includes an exceptional retirement plan, medical, dental, vision, and life insurance, paid time-off and holidays, among other benefits.