Account Manager (Contract-to-Hire) Focus: Nonprofit Branding, Digital Fundraising & Web Design

Location: Brooklyn, NY (Hybrid/Remote Flex)

About Antarctic

Antarctic is a mission-driven, design-forward creative agency that helps nonprofits, cultural institutions, and social impact organizations grow through branding, digital campaigns, and high-performing websites. We believe that mission-driven organizations deserve world-class creative—and we bring together strategy, storytelling, and design to help them expand their reach and deepen their impact.

Our team partners with leading nonprofits to build powerful brands, launch donor acquisition campaigns, and create digital experiences that drive action. From naming and messaging to custom websites and fundraising strategy, we help organizations connect with their audiences and grow sustainably.

About the Role

We’re looking for a thoughtful, strategic Account Manager to guide our nonprofit clients through branding, website, and fundraising campaign engagements. You’ll serve as a key point of contact, building strong relationships, translating client goals into actionable plans, and ensuring creative work is aligned with mission and outcomes.

This is a contract-to-hire role, ideal for someone looking to grow into a long-term leadership position on a small, collaborative team. You’ll work closely with our founder, project managers, and creative leads—helping us deliver exceptional client experiences and shape how we grow.

What You’ll Do

Client Strategy & Relationship Management

• Serve as the main point of contact for assigned clients, providing proactive, mission-aware guidance.
• Lead discovery calls, check-ins, and presentations—ensuring clarity, alignment, and trust.
• Help shape creative direction by connecting client goals with smart design and strategy.

Campaign & Branding Leadership

• Support development of digital fundraising campaigns that drive donor acquisition and engagement.
• Guide branding projects—from naming and messaging to full visual identity systems.
• Collaborate with creative and strategy teams to align deliverables with nonprofit best practices.

Website Design & Development Account Management

• Manage the client relationship throughout the lifecycle of web projects.
• Work closely with project managers and the development team to ensure timelines, deliverables, and communication stay on track.
• Ensure websites align with fundraising, accessibility, and storytelling goals.
• Translate feedback and stakeholder input into clear, actionable directions for the internal team.

Project & Team Coordination

• Partner with designers, writers, and developers to ensure quality, alignment, and smooth delivery.
• Track timelines and deliverables, flag risks, and support issue resolution as projects evolve.
• Keep internal and client-facing documentation and communications organized.

RFP & Proposal Support

• Assist with responding to RFPs from prospective and current nonprofit clients.
• Coordinate timelines and content with the founder and strategy team.
• Help gather case studies, craft narrative responses, and ensure proposal submissions reflect our creative standards.

Growth & Business Development

• Identify ways clients can extend the value of our work through new services or project phases.
• Collaborate with leadership to refine offerings based on client feedback and sector needs.
• Help pitch new work to existing clients and support the onboarding of new accounts.

What You Bring

• 2–4 years of experience in account management at a creative agency, marketing studio, or nonprofit consultancy.
• Experience with branding and website projects from kickoff to delivery.
• Strategic thinking and calm, clear communication—you know how to guide clients and collaborate internally.
• Familiarity with nonprofit digital strategy, fundraising tools, and CRM/CMS integrations.
• Experience working on or contributing to proposal writing and RFP responses.
• A passion for the nonprofit sector and a love for well-executed design and storytelling.

Compensation

This is a contract-to-hire position.

• $45–$60/hour, depending on experience
• Opportunity to transition to full-time salaried role with benefits after 3–6 months based on performance and mutual fit
• Annual compensation potential (if converted): $60K–$90K+, plus bonus

1. Bonus structure: Earn 5%–5% commission on any upsold services or add-on work

• generated through client relationships

Why Join Antarctic?

• Help lead impactful projects with a team that values creativity, purpose, and collaboration
• Work directly with our founder and project leads to shape client strategy and improve how we deliver
• Join a studio with strong design standards, a clear social mission, and a flexible work culture
• Grow into a leadership role with opportunities to shape process, service offerings, and client success