Public Services Manager - Edgewater Library and Diversity, Equity, and Inclusion Core Service

We have an exciting leadership opportunity for Jefferson County Public Library (JCPL) Diversity, Equity and Inclusion services and Edgewater Library. We're hiring a collaborative leader who believes in the values of innovation, accountability and excellence – a leader who advocates for diversity, equity and inclusion libraries, is up-to-date on current trends in the profession and is passionate about providing public library service that builds an educated and vibrant community, and a new kind of patron experience. You will manage the day-to-day operations and patron services at Edgewater Library and participate in JCPL's Diversity, Equity and Inclusion public facing services and initiatives, creating an environment that reflects JCPL's values of serving with care, welcoming all, meeting people where they are, giving them full attention and exceeding customer expectations. You will manage/audit system resources with budgetary and decision-making authority over those resources. You will create partnerships and relationships in the community through outreach. If you're ready to the next step in your career with JCPL, then this job may be for you!

Hiring Range: $75,242 - $97,814 Annually.

• • CUSTOMER SERVICE: Communicates expectations to staff and colleagues about Library services and trends in area of responsibility. Models best behavior practices for customer service. Creates conditions for quality customer experiences in their areas of responsibility. Ensures maintenance of Library resources, including physical and virtual, so that residents have equal access to information and ideas. Is aware of and implements industry best practices for merchandising, labeling and promoting Library resources. Provides quality assurance in programs presented in their location or their area of responsibility, including off-site locations. Manages promotion of programs to target audiences. Provides direct customer service, particularly in non-routine situations. Conducts outreach into the community by identifying potential groups and ensures direct contact from the Library. Resolves customer service issues, including dealing with law enforcement and first responders. Ensures a safe environment for staff and public.
  • CORE LIBRARY SERVICE: Demonstrates knowledge of strategic planning. Collaborates with other managers and cross-divisional teams to accomplish diversity, equity and inclusion initiatives for underserved and marginalized groups in the community. Gathers and evaluates input from community for implementing system-services using established industry benchmarks. Uses established industry benchmarks to determine gaps in service provision and quality. Maintains current knowledge of trends in libraries and related fields to identify new services for development and implementation system-wide. Provides quality assurance in programs presented in their area of responsibility, including off-site locations. Manages promotion of programs to target audiences.
  • OPERATIONAL ORGANIZATION: Participates in special assignments such as prototyping new services. Supervises short-term projects outside typical area of responsibility. May perform the duties as an acting manager/person in charge(PIC) for local and/or other locations on a temporary basis as needed.
  • FISCAL RESPONSIBILITY: Establishes and manages location/core service budget. Participates in short and long term planning for Library services. Provides input for anticipated local and system needs. Accountable for system-wide budget expenditures in their area of responsibility. Communicates goals and strategic priorities to staff under their area of responsibility. Ensures compliance with budget limits and established purchasing procedures with staff under their supervision.
  • SUPERVISION & MANAGEMENT: Hires, assigns, trains, directs and supervises Edgewater library staff and Diveristy, Equity & Inclusion core service staff as well as temporary staff, volunteers and interns in area of responsibility. Coaches on industry best practices. Administers or makes recommendations for routine personnel matters affecting direct reports including recruitment, orientation, training, setting performance goals, assigning and reviewing work, approving time cards, approving leave, appraising and disciplining, submitting records and documentation as required by Library and Jefferson County Policy. Conducts regular staff meetings with subordinate staff. Communicates changes in policies and procedures to direct reports and implements them as directed. Provides technical guidance and support to ensure conformity with established policies, rules and regulations. Anticipates and solves problems as non-routine situations arise. Promotes professional development and leadership skills among direct reports and teams. Responsible for creating and implementing change management plans and strategies that maximum employee engagement and minimizes employee resistance. Provides leadership towards the Library's mission, vision and values. Serves as a member of JCPL’s CMT (Combined Management Team). Collaborates and coordinates with others in cross-functional teams to accomplish JCPL goals and objectives as well as Division goals and objectives. Uses and continually develops leadership skills and participates in on-going professional development. Maintains skills, knowledge and subject matter expertise in areas of responsibility and industry trends through training and professional development. Attends conferences and participates in development activities.
  • Other duties and responsibilities as assigned.

We strongly encourage candidates from all backgrounds, identities, and perspectives to apply, as we believe a diverse workforce is critical to fostering success and achieving our goals.

Required - Minimum 3 years library experience, or combination of more than one year library experience AND more than 5 years leadership experience.

Preferred - Master's degree in Library Science or Library Information Systems.

Preferred - 3 years supervisory experience.

Preferred - Fluent in Spanish.