Case Coordinator

Family Self Sufficiency (FSS) Case Coordinator

Primary Goal:

The Family Self Sufficiency (FSS) Case Manager will interview potential FSS participants, maintain a working relationship with participants, management staff and Social Service providers. Will monitor progress of participants, maintain files, and assist overall program procedures. This position reports to the service division director.

Major Responsibilities:

• Develops outreach and recruitment plan in accordance with FSS regulations.
• Able to explain self-sufficiency program procedures to prospective and ongoing participants. Gains fluency in FSS regulations, processes, and time frames.
• Meet with participants and conduct a comprehensive assessment of their needs and possible barriers toward developing an action plan.
• Establish Individual Service Plan. Develop schedule and timetables for provision of services. Monitor participants progress on an on-going basis.
• Confer with and counsel participants on assigned caseload.
• Identifies services and refers participants to community service providers as needed. Develop and maintain on-going relationships with provider agencies.
• Help arrange workshops and training opportunities for FSS Participants
• Monitors participants progress towards their identified goals
• Organize and participates in quarterly meetings with Program Coordinating Committee.
• Maintain and update client case files, records and other related documents noting and documenting accurate, up-to-date information of program activities and participant status.
• Provide participants with an accounting of their escrow balances per regulations
• Prepares reports and summaries of participant data.
• Develop and maintain excellent communications and working relationships with Rental Assistance staff, management, and fiscal departments, and work collaboratively with the FSS team and agency as a whole
• Participate and represent the agency at meetings with outside agencies
• Prepare FSS escrow monthly reports and report to Fiscal Department to ensure proper movement of escrow funds.
• Perform related work as required.

Qualifications:

Bachelor’s degree in social work, human services, counseling, or closely related field. OR Two (2) to Four (4) years’ experience in social work. An equivalent combination of education and experience may be considered. Proven case management experience.

Job Competencies:

• Understanding of key policies, procedures, functions in resident service area
• Knowledge of applicable HUD rules and regulations as they pertain to public housing
• Knowledge of issues facing public housing residents and ability to communicate with individuals of varying social, cultural, educational, and economic backgrounds in both English and Spanish
• Knows how to maintain a cooperative and effective relationships with agency personnel as well as external entities with whom the position interacts.
• Familiarity with local service provider agencies
• Ability to maintain tact and professionalism in crisis management situations
• Ability to analyze and interpret housing policies and procedures.
• Highly developed Customer Service skills, computer literacy, excellent writing skills, ability to Multitask and adaptability to ongoing changing environment

Preferred Skills & Abilities:

• One to two years’ experience in the Family Self-Sufficiency Program (FSS), or experience working with families experiencing housing instabilities. Proficient in Yardi/ Voyager systems.
• Fluent in Spanish/English
• Ability to manage time wisely and be mindful of time sensitive work, detail oriented.
• Ability to organize files and maintain them in an organized manner.