Programming Services Technician - LOPS (Youth and Family Services) - 40 Hours

Job #2025-00153

King County Library System is currently seeking a Programming Services Technician to join the Youth and family Services team of the Library Outreach, Programs, and Services Department.

In this position you will perform various technical and clerical tasks overseeing the preparation, circulation, and maintenance of programming kits and materials. The Programming Services Technician ensures resource access through accurate order fulfillment, material processing, and supply coordination. In this role you will support department operations and service efficiency through organized workflows and record-keeping.

The schedule for this position is Monday-Friday. 8:30am - 4:30pm. and is based at the Issaquah Serice Center.

Applicants must attach a current resume and cover letter which addresses why they are interested in the position and how they meet the qualifications listed.

King County Library System (KCLS):

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire. Need an accommodation to apply or interview? Call (425) 369-3224 or email employment@kcls.org.

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Core Competencies

Each KCLS position has job-specific competencies. These competencies describe characteristics needed for optimum performance in the position. In addition, there are organizational competencies applicable to all positions at KCLS that encompass the culture and set expectations for how work is performed.

Organizational Competencies

• Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

• Customer Focus

Primarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

• Ethics, Values and Judgement

Exercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organizational values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.

• Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.

Job-Specific Competencies

• Organizing and Planning

Establishes courses of action for self. Can influence others to ensure that work is efficient, appropriately sensitive to real restraints on time and resources. Willing to take a risk.

• Work Quality

Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others. Ensures that results are complete and accurate. Exhibits attention to detail.

• Teamwork/Collaboration

Works cooperatively and productively with others to achieve goals and deliverables. Is aware of, utilizes and celebrate their own and team member’s strengths and differences.

The items listed in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic and therefore duties may change based on business necessity; however, any new duties will remain within the scope of the job.

• Maintains programming kits. Audits and replenishes materials and manages kit repairs.
• Processes patron, partner, and staff requests for circulation of programming kits and materials. Retrieves orders and prepares materials for check out. Checks materials in and shelves items upon return.
• Packs outgoing shipments of library materials.
• Unpacks shipments and prepares necessary paperwork and/or enters information into database system records. Delivers incoming items to appropriate individuals.
• Locates and selects vendor for program supplies and materials. Orders parts for kits.
• Prepares library materials for processing or circulation according to MARC records.
• Prepares documents, reports, and monthly statistics.
• Tracks partner contracts for supported programs.
• Assists department projects by packing and distributing materials for library programs and/or program database maintenance.
• Organizes and maintains department supplies and materials backstock.

Secondary Duties

1. Assists department with clerical support.
2. Identifies and reports needs for maintenance of equipment and work areas.
3. Provides back-up to others within the department.
4. Performs other related duties as assigned.

Education and Experience

The items listed below are the minimum requirements for the job and are relevant to this position. The organization values both work experience and education and realizes that individuals take different paths to acquire knowledge.

• High school diploma or GED equivalent.
• One year of office or library-related experience or coursework preferred.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge and Skills

• Skills in office software programs and database systems (e.g., Microsoft Office, circulation software).
• Model for customer service mindset and delivery.
• Responsive to demands in a proactive and effective manner.
• Flexible in an environment with many interruptions.
• Attentive to detail and accuracy of tasks at high volume within identified time parameters.

Professional Licenses and Certifications

• None.

Physical Demands

While performing the duties of this job, the employee will:

• Frequently stand and walk throughout work shift and seldom will sit.
• Frequently reach out at chest level and down with hands and arms and occasionally will reach up.
• Constantly use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to occasionally.
• Rotate neck up to occasionally.
• Seldom operate foot controls.
• Require extensive close work, including use of a computer monitor.
• Frequently bend, stoop, or twist at waist and occasionally will squat or crouch.
• Frequently lift and carry up to 20 lbs., occasionally up to 35 lbs., and seldom up to 50 lbs. with the assistance of motorized equipment.
• Frequently push or pull carts and wheeled equipment with up to moderate force.

Work Environment

Work may be performed in a typical office environment and in the library or a shipping area depending on work tasks.

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