LawHelp Coordinator

Organization Description

LAAC is the statewide membership organization for legal aid nonprofits that provide free legal services to low-income people, seniors, and people with disabilities. LAAC serves its members by (i) engaging in strategic legislative and administrative advocacy; (ii) providing training in core substantive areas; and (iii) facilitating productive, interorganizational collaboration. As low-income people struggle with life issues, LAAC supports the legal safety net by working to secure funding, encouraging collaboration between organizations, and facilitating communication.

In addition to coordinating the work of civil legal nonprofits, LAAC also makes legal information available to the public. As the managing organization for LawHelpCA.org, the official statewide legal resource and referral website, LAAC plays a key role in connecting Californians with free, reliable legal resources and referrals. While we don’t provide direct services ourselves, we work with over one hundred legal aid organizations throughout the state who directly serve over 400,000 Californians every year.

We are committed to centering the experiences of historically marginalized groups in all aspects of our platform—from resource development and aggregation to user experience design. To achieve this, we strive to make sure that LawHelpCA is accessible, inclusive, and easy to navigate. The site supports screen-reader technology, offers content translated into multiple languages, and prioritizes the use of plain language so that individuals with limited formal education or limited English proficiency can understand and act on their legal rights. This approach reflects our broader mission to reduce systemic barriers and ensure that every Californian can access the legal help they need.

Job Summary

The LawHelp Coordinator supports one of LAAC’s key programs, leading data analytics, research, outreach, file management, website updates, SEO infrastructure, grant projects, and overall administrative support. The Coordinator is a member of the LawHelp program team and works collaboratively with others and manage projects to ensure our flagship programs run smoothly.

Responsibilities

LawHelpCA.org Operations (65%)

As a member of the LawHelp team, contribute to all aspects of team operations and site maintenance, including:

• Functionality and structure of LawHelpCA.org: Ensure site remains operational including troubleshooting any domain/hosting issues, improving site structure, and communicating with outside developers.
• Site accuracy: Monitor content for accuracy, comprehensiveness, and relevance, which includes significant outreach to the legal aid community to ensure accurate information and continual maintenance of resources.
• Data analytics and reporting: Manage site data downloads and analysis, report recommendations for action back to the team, and prepare content for grand and contract reports.
• User Experience: Identify and implement ongoing improvements to ensure overall usability and search engine optimization.
• Accessibility: Create and implement accessibility best practices and set priorities for resources to translate into other languages
• Volunteer supervision and appreciation: In partnership with other team members, supervise volunteers remotely, helping to cultivate future attorneys’ connection to this work.
• Communication: Respond to requests for legal advice by phone, email, and snail mail, appropriately directing them to the correct resource and referral.
• Staff supervision: Some supervision of work-study students will also be required.

LawHelp Outreach (20%)

As a member of the LawHelp team, lead outreach efforts to expand the reach of the website and educate the community about available resources and referrals, including:

• Project management: Create and implement a plan to connect with multiple categories of community partners across California. This includes tracking numbers of people and organizations connected, using collaborative tools to track outreach efforts, engaging team members to support outreach efforts, and tracking progress and deliverables.
• Outreach: Lead outreach efforts to community-based non-legal nonprofits about how to use the website, which includes both in-person and webinar trainings.
• Communication: Communicate via email and phone with external partners and stakeholders, including building new partnerships, initiating communication with other leaders, and creating contact lists.

LawHelpCA.org Strategic Planning (10%)

As a member of the LawHelp team, improve the long-term success and address the needs of the website in times of crisis by:

• Community Connection: Attend events (largely remote) with partners in the legal resource and referral website community, incorporating lessons learned and site changes recommended. This also includes presenting at statewide discussions (largely by zoom).
• Crisis and disaster response: Monitor California developments for urgent legal issues, including national disasters or fraud alerts, to ensure timely updates to the website.

Organizational Engagement (5%)

Contribute to LAAC’s organizational mission and goals:

• Actively participate in LAAC internal committees, meetings and activities, including organizational equity work
• Participate in other teams’ work, as information from LawHelp informs other teams’ priorities.
• Provide programmatic support as needed, such as assisting during in-person trainings and events

Other duties as assigned. This job description is not intended to be all-inclusive. The employee may be expected to perform other related duties to meet the ongoing needs of the organization, such as during staffing transitions.

Required Education, Experience, and Skills

• Bachelor’s Degree or equivalent experience in nonprofit program delivery
• Must have at least one year of full-time experience in a programmatic or technology role in a nonprofit organization
• Very strong project management skills, as demonstrated in past employment or volunteer work
• Ability to write and edit well and produce quality publications
• Expertise in Word, Excel, Google applications (ideally including Google Analytics), and online databases

Preferred Education, Experience, and Skills

• Experience in template-based web pages helpful, but not required
• Previous experience working with low-income and underserved communities preferred
• Experience with web accessibility best practices
• Ability to balance user experience needs and organizational goals

Required Personal Attributes

• Strong written and interpersonal communication skills
• Commitment to follow through and strong attention to detail
• Ability to manage multiple, rapidly shifting priorities while maintaining a perspective on long-term goals
• Excellent organizational skills
• Flexible, collaborative, & solution-oriented; ability to function smoothly and collaboratively on a team while also taking individual initiative to meet team goals
• Strong initiative to identify and diagnose technology problems
• Willingness to collaborate and participate in complex decision-making processes
• Propensity to anticipate needs of Executive Director and other senior staff and inclination to solve problems
• Strategic mindset & strong desire to improve programs and teams
• Personal qualities of integrity, compassion, and a commitment to and passion for LAAC's mission

Physical Requirements

• Ability to communicate via phone and email
• Ability to work at a computer for extended periods of time
• Occasional travel within California is required for conferences and all-staff events

Applications

• The first review of applications will begin no earlier than August 4, 2025, and then applications will be reviewed on a rolling basis until the position is filled.
• The start date is no earlier than September 16, 2025 - we are flexible about onboarding if you need to give your current employer more notice
• If you have any questions or a need for accommodations, please email us at careers@laaconline.org

LAAC seeks to fill this position with someone who shares our values, including our organizational commitment to diversity. We encourage all interested individuals to apply — especially people of color; women; people from low-income backgrounds; people with disabilities; people who are lesbian, gay, bisexual or transgender or anyone belonging to any other federal or state protected category.

All applications with tailored question responses are carefully considered. The strongest candidates will let us know how their experiences and abilities relate to this role. We greatly value lived and related experience, as well as transferable skills. If you are wondering if you are qualified to apply, please ask.