Program Analyst, 10,000 Small Businesses Program

Program Overview

ICIC is a national partner on Goldman Sachs 10,000 Small Businesses (10KSB), a program designed to help entrepreneurs create jobs and economic opportunity by providing access to education, capital, and business support services. ICIC is responsible for managing and advising on outreach, application, and selection processes across all locations.

Position Summary

The Program Analyst will focus on this program, working closely with the entire team to support key projects and deliverables. They will be supervised by the Program Manager on work deliverables and project planning matters, and will also have a dotted line reporting structure to the Director of the Business Transformation Team for professional development and HR matters.

The Program Analyst will provide programmatic support to the larger Business Transformation Team, including database management, analysis of recruitment success metrics, and application processing. In addition to assisting with our work with 3-5 local program sites, the Program Analyst will identify creative methods for optimizing current processes and implementing new processes within programmatic guidelines. The position offers a unique opportunity for increased responsibility and exposure to external stakeholders.

Essential Duties and Responsibilities:

Support of 10KSB Sites (50%)

• Support Program Associates in coordinating partnership-based outreach, recruitment, application, and selection with external program staff at local sites.
• Manage program CRM systems, applicant trackers, internal databases, and materials for several sites throughout the recruitment process.
• Manage the internal database management process, including collecting, cleaning, maintaining, and analyzing data.
• Present program data findings on key programmatic deliverables to funder and program partners.

Selection of 10KSB Participants (40%)

• Communicate via phone and email with program applicants as necessary to assist with application processing, follow-up, and outreach.
• Assist in the application, evaluation, and selection process for program applicants. As a supporting member of the National Selection Committee, this includes application processing and preparation for the interview and final selection processes with program applicants at multiple program sites.

Travel (10%)

• Travel to local 10KSB sites to interview candidates for the program
• Attend conferences and sponsored partner events to promote the program

Qualifications

The successful candidate is a highly organized self-starter with solid potential for growth. They are inspired by the work that we do at ICIC and passionate about supporting small businesses.

The ideal candidate will have:

• A Bachelor’s degree (or equivalent) OR 4+ years of relevant work experience
• Knowledge of economic development and small business operations is strongly preferred.
• Proficiency in Microsoft Office Suite, including Excel
• Experience with Salesforce or other CRM systems
• Excellent written and oral communication skills
• Strong organizational and prioritization skills and a keen attention to detail
• Professional communication skills for interacting with both internal and external stakeholders
• Ability to prioritize and complete multiple tasks concurrently while managing competing demands
• Collaborative, solutions-oriented team player who enjoys working with colleagues across the organization
• Willingness and ability to travel up to 10% annually (travel may increase with time in position)

This is a full-time remote position. We are currently able to employe candidates working from any of the following states: AL, AR, CA, CO, CT, DC, DE, FL, GA, IL, KY, MA, MD, MI, NC, NJ, NY, OH, OR, PA, TX, and VA.

ICIC is dedicated to fostering a diverse and inclusive organization. We provide equal opportunity for all persons seeking employment without regard to race, age, color, religion, gender identity, family status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.

ICIC participates in E-Verify to confirm that all new hires are authorized to work in the U.S. Please see the Participation Poster and Right to Work Poster for more information.