Director of Data and Technology

THE OPPORTUNITY

Hot Bread Kitchen seeks a Director of Data and Technology who will lead the strategic direction and implementation of data management, technology, and digital initiatives to support the organization’s mission and goals. A member of the organization's Leadership Team, this role involves overseeing data collection, storage, analysis, and utilization; managing technology infrastructure; ensuring effective system integration; and strategically planning future technology initiatives, including the utilization of artificial intelligence, to enhance the organization’s operations and impact. The Director of Impact and Innovation will lead performance management and continuous improvement, design and implement strategic evaluation plans for programs, and expand technological capabilities.

The ideal candidate is an excellent people and project manager, a data-driven and strategic thinker, a skilled communicator, and someone who thrives on collaborating with internal and external partners. The Director will report to the Chief Program Officer and work collaboratively. They will also manage one Salesforce Administrator and several paid and pro bono consultants.

SUPERVISORY AND LEADERSHIP RESPONSIBILITIES

• Manage and support the Salesforce Administrator, providing guidance, supervision, and oversight to ensure adequate system maintenance and improvement.
• Be an active member of the Leadership Team, supporting strategic decision-making for the organization.
• Lead performance management meetings with program leadership to drive continuous improvement and accountability.
• Oversee evaluation projects, including coordinating with program staff and external evaluators to ensure quality and timely data collection and reporting.
• Partner with internal teams (Program, Development, Brand) to support data needs, align on goals, and ensure accurate reporting and communication.
• Design and implement data systems and tools, guiding teams on using these systems effectively for program operations and performance tracking.
• Facilitate the annual KPI and performance target-setting process with the leadership team.

GENERAL RESPONSIBILITIES

• Performance Management
  • Building on existing tools, work closely with the Chief Program Officer and the leadership team to establish benchmarks and performance targets that measure program success and effectiveness; create dashboards to communicate and monitor KPIs.
  • Facilitate annual KPI and target-setting process.
  • Regularly assess and refine metrics to ensure relevance and accuracy, utilizing data-driven insights to guide decision-making. Maintain HBK’s data dictionary to ensure consistency in reporting
  • Regularly disseminate internal performance management and data reports with accurate and up-to-date information.
  • Partner with the Development team, ensuring that we are accurately reporting on program performance against goals
  • Partner with the Brand team and provide quantitative and qualitative data to support external communications.
• Program Evaluation & Continuous Improvement
  • Lead performance management meetings with the program leadership team to ensure continuous program improvement.
  • Provide data-driven recommendations for strategic improvements based on trends and performance indicators.
  • Manage discrete evaluation projects, working closely with the program staff and external parties to ensure the evaluations provide quality, helpful, and timely information.
• Technology Infrastructure
  • Partner with the Salesforce Administrator to ensure that the system is up to date and supports program operations and performance management processes.
  • Design and oversee future-state data infrastructure for practical program evaluation and technological innovation.
  • Work closely with internal and external partners to explore and implement new technologies (e.g., AI) to improve program operations.
  • Design and implement tooling to increase automation of programmatic workflows and reduce manual work.

QUALIFICATIONS

• At least 4 years of experience in data analysis and reporting to support programmatic performance management and evaluation processes in a human services non-profit organization.
• Superb ability to visually represent data clearly and concisely.
• Strong understanding of data infrastructure and system requirements; familiarity with Salesforce is required.
• Demonstrated ability to manage and report on all program-level activities.
• Strong written and verbal communication skills.
• Strong project management skills with great attention to detail.
• Strong interpersonal skills and ability to facilitate effective data management meetings.
• Ability to work independently and as part of a team, manage multiple projects, set goals, and establish priorities.
• Experience as a successful people manager is preferred.
• Dedication to Hot Bread Kitchen’s mission and values.

COMPETENCIES

• Detail-oriented: Verifies important details, ensures no surprises or gaps in needed information, and can think a few steps ahead to answer potential questions about the data or project. Aim to leave things better than you found them. Checks work with others, plans time to review for errors, and probes one’s thinking. Addresses errors quickly and learns from them. Look for ways to prevent similar mistakes.
• Strategic: Understands the subtleties of complex issues and identifies patterns in challenges. Continuously identifies problems and uses convergent and divergent thinking to develop insightful, pragmatic, equitable, and sustainable ways to produce positive change.
• Effective listening and facilitative communication: Builds understanding and empathy by listening to what others say and responding appropriately. Uses verbal language and visual tools to exchange concepts and ideas effectively.
• Multitasking: Can successfully juggle multiple projects and priorities while maintaining the ability to deliver on time or develop and communicate new timelines.

OUR VALUES

We are driven by a commitment to support our members, teammates, and partners as best as possible. Our culture of equity comes from the many cooks in our kitchen and the diversity of perspectives we each bring. Respect goes a long way in making people feel welcome, accepted, and celebrated. We seek opportunities for connection and become a stronger team by being in community and prioritizing candor over consensus. The pace of our work and velocity of change can be quick; our entrepreneurialism helps us take optimistic risks and pursue inventive solutions.

LOCATION

This position requires working regularly in person 2-3 days a week at our facility at Chelsea Market and, on occasion, at various program locations. It also requires flexibility, including occasional availability during evening hours.

COMPENSATION

This is a full-time position. The salary range is $95,000 to $110,000, commensurate with experience. Hot Bread Kitchen's comprehensive benefits package includes health/vision/dental insurance (eligible from day one), 401K contributions, paid office closure days (including holidays and staff appreciation days, and a one-week holiday break at the end of the year), flexible and generous vacation and sick time, paid parental leave, and a sabbatical program (after 5 years of service). Our organizational culture is inclusive, entrepreneurial, flexible, and civically minded (learn more about our culture on hotbreadkitchen.org/careers)

To Apply:

• Please include a cover letter and experience-aligned resume, including your pronouns.
• Apply here at Hot Bread Kitchen’s Applicant Tracking System.

Due to the volume of applications, only complete applications sent via email will be considered. Applications sent via LinkedIn or other third-party sites will not be accepted or reviewed.

Hot Bread Kitchen is an Equal Opportunity Employer. It does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact hr@hotbreadkitchen.org to request such an accommodation.