Nonprofit
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Operations Director

Remote, Work can be performed from anywhere in United States
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  • Details

    Job Type:
    Full Time
    Application Deadline:
    August 15, 2025
    Experience Level:
    Managerial
    Salary:
    USD $70,000 - $80,000 / year
    Cause Areas:
    Children & Youth, Civic Engagement, Community Development, Family, Volunteering

    Description

    Position: Operations Director

    Classification: Non-exempt, full-time

    Work Environment: Remote

    Position Reports To: Executive Director

    Application Deadline: August 15, 2025

    About PALS Programs

    PALS is a growing nonprofit that creates inclusive camp experiences for individuals with and without Down syndrome. Our programs are led by young, inspiring volunteers and have been designed to change attitudes, transform lives, and inspire a world of belonging. As an organization committed to a more inclusive world, we recognize the importance of having our community reflect the areas we serve. The need for young people - both with and without Down syndrome to find connection and purpose— is more important now than ever.

    Position Overview

    The Operations Director at PALS Programs oversees all operational aspects of our camp, ensuring that each program runs smoothly from enrollment to execution. This individual will be the direct manager for several colleagues at different levels - from part-time Associate to full-time managers with their own teams. This role is critical to the success of our mission, providing leadership across various functions, managing the success and collaboration across multiple key areas, and ensuring an exceptional experience for all participants and staff. As PALS transitions to a new strategic plan, the Operations Director will begin leading regional staff teams, and will be a core component of this strategy.

    Key Areas of Responsibility

    Operational Leadership:

    • Oversee the day-to-day operations, ensuring seamless coordination and execution of all activities.
    • Establish and steward all programming partnerships and university relationships (both existing and new as we continue to grow)
    • Manage the tracking and coordination of all key objectives and metrics, ensuring the accuracy of program enrollment, cancellation, waitlist placements and more.
    • Ensure all programming meets the highest standards of quality and safety by reviewing and approving all schedules for each program

    Team Supervision:

    • Supervise and mentor the current Operations team and support new staff as PALS Executive leadership hires and onboards regional teams to begin reporting under the Operations Director.
    • Conduct quarterly performance evaluations and provide constructive feedback to team members.
    • Foster a culture of collaboration and continuous improvement across the entire staff team

    Budget and Resource Management:

    • Manage operational budgets, both for each program as well as key department initiatives, ensuring efficient use of resources and adherence to financial guidelines.

    Continuous Improvement:

    • Analyze annual performance and implement improvements to enhance PALS impact and overall mission alignment
    • Develop and enforce policies and procedures that promote a safe and inclusive environment for all participants and staff aligning with all ACA and state standards and providing excellent customer service
    • Stay updated on industry best practices and incorporate innovative approaches to improve camp operations.

    Position: Operations Director

    Classification: Non-exempt, full-time

    Work Environment: Remote

    Position Reports To: Executive Director

    Application Deadline: August 15, 2025

    About PALS Programs

    PALS is a growing nonprofit that creates inclusive camp experiences for individuals with and without Down syndrome. Our programs are led by young, inspiring volunteers and have been designed to change attitudes, transform lives, and inspire a world of belonging. As an organization committed to a more inclusive world, we recognize the importance of having our community reflect the areas we serve. The need for young people - both with and without Down syndrome to find connection and purpose— is more important now than ever.

    Position Overview

    The Operations Director at PALS Programs oversees all operational aspects of our camp, ensuring that each program runs smoothly from enrollment to execution. This individual will be the direct manager for several…

    Benefits

    Terms & Compensation

    This is an exempt, full-time position according to the FLSA, with an expectation of approximately 40 hours/week and a salary range of $70,000 - $80,000. While PALS office hours are generally 9 am - 5 pm ET, work hours may vary depending on time and season. Occasionally, our young volunteer leaders meet with staff in the evening, or we host weekend events, and employees are encouraged to flex their time to accommodate these needs.

    The employee will work remotely and is expected to have a dedicated workspace for phone calls, video conferences, and independent work. This position will require travel to at least three weeks of programming on location during the summer months and should be prepared for on-site emergency and on-call support. PALS will provide the employee with a laptop, a generous PTO policy, monthly reimbursement for internet/phone, and a monthly reimbursement for healthcare premiums.

    PALS is a fully remote team and this position may live anywhere in the country, with a strong preference for residing in our core PALS regions (CA, OH, IL, and the east coast from MA to DC).

    Equal Opportunity Employer

    PALS is committed to fostering a diverse and inclusive workspace. We recognize that this takes consistent work and are committed to continual improvement. We believe that diverse ideas, cultures, and traditions reflect the broad diversity of the U.S. and are essential to building our vision of a community of belonging. PALS encourages applicants to describe in their cover letter the unique contributions they, as individuals with diverse experiences, would bring to the organization. We particularly encourage BIPOC (Black people, Indigenous peoples, and People of Color) to apply.

    Terms & Compensation

    This is an exempt, full-time position according to the FLSA, with an expectation of approximately 40 hours/week and a salary range of $70,000 - $80,000. While PALS office hours are generally 9 am - 5 pm ET, work hours may vary depending on time and season. Occasionally, our young volunteer leaders meet with staff in the evening, or we host weekend events, and employees are encouraged to flex their time to accommodate these needs.

    The employee will work remotely and is expected to have a dedicated workspace for phone calls, video conferences, and independent work. This position will require travel to at least three weeks of programming on location during the summer months and should be prepared for on-site emergency and on-call support. PALS will provide the employee with a laptop, a generous PTO policy, monthly reimbursement for internet/phone, and a monthly reimbursement for healthcare premiums.

    PALS is a fully remote team and this position…

    Level of Language Proficiency

    Skills & Experience we are looking for:

    • Proven experience in a leadership role, preferably in a camp, educational, or non-profit setting.
    • Strong ability and extensive experience managing a diverse and distributed team.
    • Extensive experience in managing complex operations, including logistics, budgeting, and resource allocation.
    • Demonstrated success in overseeing program development and execution.
    • Excellent interpersonal and communication skills, with the ability to engage effectively with a wide range of stakeholders.
    • Strong conflict resolution skills and the ability to handle sensitive situations with discretion.
    • Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.
    • Detail-oriented, with a focus on quality and continuous improvement.
    • Strong analytical and problem-solving skills, with a track record of implementing effective solutions.
    • A deep commitment to the mission of PALS Programs and a passion for making a positive impact on the lives of participants and their families.

    Skills & Experience we are looking for:

    • Proven experience in a leadership role, preferably in a camp, educational, or non-profit setting.
    • Strong ability and extensive…

    Location

    Remote
    Work can be performed from anywhere in United States
    Associated Location
    4965 Grundy Way, Doylestown, PA 18902, United States

    How to Apply

    To Apply:

      • Submit a resume and cover letter to hiring@palsprograms.orgIn your cover letter, please include not only your experiences and skills, but also specifics about this job that you are excited by. If you have a specific example in your life that illustrates relevant qualities or skills, we would love to read about it in your cover letter.
    • In addition to the resume & cover letter, complete an application here

    To Apply:

      • Submit a resume and cover letter to hiring@palsprograms.orgIn your cover letter, please include not only your experiences and skills, but also specifics about this job…

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