Case Manager (FT)

Description: Case Manager, Full Time

Salary: $25/h, 40h

Start Date: Mid-August to Early September 2025

Why YPI?

Youth Pride Inc.’s mission is to meet the unique and ongoing needs of youth and young adults impacted by sexual orientation and gender identity/expression through advocacy, support, and empowerment to bring about social change. Join us in providing a safe and open space in our community!

YPI’s participants are LGBTQQIA2S+ young people ages 5-25. YPI is a queer-affirming and celebratory space with a diverse population, including but not limited to BIPOC youth, youth experiencing homelessness and unstable housing, low-to-no SES, neurodiverse, disabled and differently abled, individuals navigating psychosocial and cognitive issues, and trauma survivors.

We are anti-racist, LGBQTQIA2S+-affirming, feminist, and queer. We work within intersectional frameworks with a social justice and equity framework. We expect that YPI employees will conduct services through this same lens.

General Duties of F/T Case Manager Position:

• Perform outreach at various locations throughout the state to identify and engage young adults aged 18-25 who lack or are at risk of losing permanent, stable housing or are unsheltered or unstably sheltered.
• Provide advocacy support and refer to appropriate resources for those identified, including access to diversion funds.
• Responsible for assigning and managing cases where YHDP funds and services are utilized. This includes but is not limited to health services, gender-affirming care, vocational and education resources, SNAP procurement, housing searches, and vetting of housing opportunities.
• Work with peer navigators to provide education on tenants’ and workers' rights, job search support and readiness, life skills, risk reduction strategies, housing navigation, and landlord mediation.
• Network with community groups and agencies to advance the client-identified strategies to secure housing or remain housed.
• Provide outside referrals to agencies and programs with housing options suitable for clients in the housing referral program.
• Some evenings and weekends will be required.
• Staff hours will be spent at our brick-and-mortar location on Westminster Street.
• This is not a remote or work-from-home position.

Responsibilities:

• Providing precise, accurate data on clients served week over week.
• Completing intakes with youth to determine needs for housing and other services
• Connecting individuals to the Coordinated Entry System (CES) as the main point of contact to guide youth through the process and provide advocacy as necessary.
• Input, maintain, and monitor clients' records in the Clarity Housing Management system and YPI’s electronic health record.
• Work with the Director of Programs and Services to link to diversion funds, mental health services, and other needed services as determined by the client’s needs.
• Develop outreach, recruitment, and service delivery strategies with the director of youth services, the executive director, and community partners.
• Screen, interview, and counsel young adults to determine the risk of housing insecurity
  • This includes meeting clients in the community outside of the youth center.
• Initiate and conduct follow-up services to assure continued support, that clients' needs are met, and to determine the efficacy of those services on clients.
• Develop, provide, and document appropriate referrals in focused areas for clients needing services.
• Provide clients with access to transportation as needed. This may include riding with and teaching individuals to use the bus system.
• Work with the Director of Programs and Services, case managers, and individuals served to assess the ongoing effectiveness of the Prevention, Counseling, Screening, and Referral Programs.
• Connect to and work with other homeless diversion, support, and service programs.
• Promote services through community outreach, street outreach, and information dissemination.
• Attend meetings, conferences, and training to expand knowledge of low-income housing and public aid programs and be current on new developments as required by the supervisor or designee.
• Complete all necessary paperwork and documentation in a timely and accurate fashion.
• Assist with case management responsibilities as needed.
• Perform duties consistent with agency/program policies and procedures.
• Execute duties to reflect reasonable safety standards. Use universal/standard precautions and complete training as provided by the organization.
• Collect data and complete paperwork accurately for statistical and monthly reports.
• Perform other related work duties as needed or as required by the supervisor or designee.

Qualifications

• Bachelor’s degree in social work or related mental health services field, or 2+ years of experience relevant to the requirements of this position.
• Experience working with a diverse population of youth, ages 18 to 25; LGBTQQIA2S+ youth experience preferred.
• Lived Experience accessing public assistance (SNAP, LIHEAP, Section 8, etc), lived experience of housing instability, or people from low-income backgrounds preferred
• Knowledge of LGBTQQIA2S+ issues, intersectionality, identity, anti-racism, community building, and other topics related to social justice.
• Understanding of gender-and-queer-affirming care strongly preferred.
• Strong organizational skills, including task and time management.
• Strong facilitation and conflict resolution skills.
• Comfortable making “cold calls” as part of resource coordination.
• SOAR-certified or able to complete training during the first month of employment.
• Strong interpersonal skills and the ability to work independently and in a team-oriented environment
• Ability to adapt to a fast-changing and fast-paced environment with shifting priorities
• A valid driver’s license is required.
• High School Diploma, GED, or equivalent experience required
• Bilingual in Spanish, Portuguese, Creole, or Vietnamese is strongly preferred
• A background check will be conducted for this position. A criminal record will not necessarily disqualify you for this role. BIPOC and/or LGBTQIA+ people are strongly encouraged to apply.

Youth Pride Inc. is an equal opportunity employer and service provider and does not discriminate based on race, color, religion, gender, sexual orientation, national origin, socioeconomic status, disability, age, marital status, personal appearance, family structure, and/or responsibilities, matriculation, political affiliation, gender identity/expression, or HIV status. Youth Pride, Inc. is a unionized workplace with SEIU 1199.