Senior Manager, Legal Operations

Senior Manager, Legal Operations

About Robin Hood

Founded in 1988, Robin Hood finds, fuels, and creates the most impactful and scalable solutions lifting families out of poverty in New York City. The largest poverty fighting organization in New York City, Robin Hood partners with top nonprofits in New York City and invests in legal services, housing, meals, workforce development training, education programs, and other vital services that give New Yorkers in need the tools they need to build better lives. The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities. Because its Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, every dollar donated goes directly to organizations helping New Yorkers in need.

Given its long-standing reputation among influencers and support of over 200 New York City non-profit organizations, Robin Hood has the unique ability to be a catalyzing force for households experiencing poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond.

Reporting Relationship

The Senior Manager, Legal Operations is on the Administration team and will report to the General Counsel.

Position Overview

The Senior Manager, Legal Operations will lead and optimize the legal department’s operational, technology, and cross-department communication initiatives. This role is responsible for process improvement, technology administration, financial oversight, and cross-functional collaboration. The ideal candidate will possess strong project management skills, experience with legal technology platforms, and a proactive approach to driving efficiency and value within the legal function.

Responsibilities

Key responsibilities include, but are not limited to:

Process Improvement, Team Support, and Client Communication

• Develop and manage systems to track incoming legal requests and manage requests to ensure attorney and staff workload is balanced in accordance with leadership’s priorities.
• Identify pain points in legal processes, collaborate with internal stakeholders to develop solutions, and implement process improvements.
• Serve as the liaison between the Legal Department and other departments to collaborate on matter refinement, proper staff assignments and matter resolution.

Compliance & Risk Management

• Develop and monitor a Legal Department calendar to track recurring compliance obligations.
• Develop and support compliance policies and procedures related to lobbying, conflicts of interest, insurance, and state charity registration.
• Support other compliance and risk management initiatives.

Legal Technology & Systems Administration

• Oversee the integration of legal technology tools, evaluate new solutions for contract lifecycle management, and ensure seamless adoption across the organization.
• Collaborate with attorneys to manage turnaround time metrics and implement improvements.
• Establish and maintain a Legal Department playbook and best practices documentation.

Additional Typical Responsibilities

• Support the General Counsel in developing and executing strategic plans for legal and risk management, including historical analysis, current state assessment, future vision, goal setting, and action planning.
• Develop and monitor key performance indicators for Legal Department efficiency and effectiveness.
• Drive initiatives for knowledge management, document retention, and training for and by the Legal Department.
• Track outside counsel spending and manage billing and invoice inquiries.
• Manage annual financial audit requests and coordinate responses.
• Contribute to a culture of continuous improvement, innovation, and collaboration within the Legal team and between the Legal team and other stakeholders.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in compliance, legal operations, law firm administration, or in-house legal department management.
• Proven expertise in legal technology platforms.
• Strong financial acumen and experience managing legal budgets and spending.
• Excellent communication, leadership, and project management skills.
• Ability to work cross-functionally and manage multiple projects in a fast-paced environment.

Diversity, Equity, and Inclusion

Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work. As New York City’s largest poverty-fighting organization, Robin Hood believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them.

Robin Hood believes in the potential that diversity creates – deep and responsive relationships with its community partners; the ability to solve complex problems efficiently and effectively; and, most importantly, the ability of its diverse staff to work to its full capacity.

Robin Hood builds diversity, inclusion, and equity practices into all aspects of its work. Its practices, values, traditions, and beliefs are embedded in the inclusive culture that it creates. Operationally, its formal and informal structures support a work environment that advances the professional development of staff at all levels, allows for innovation, and grounds its work as poverty fighters.

Robin Hood seeks to attract and retain staff that reflects the communities that it serves and is enhanced by its efforts at meaningful inclusion. It ensures that team members are empowered to make decisions, offer actionable feedback, and share credit for team success. Further, Robin Hood seeks to develop talent professionally and has created an intentional focus on mentorship and sponsorship, particularly of junior staff. Its goal is to encourage long term talent retention and engagement, while fostering a culture of innovation.

Robin Hood Guiding Principles

As an organization committed to economic mobility, our work is grounded in the following Guiding Principles:

• Diversity, equity, and inclusion
• Proximity and humanity
• Risk-taking and innovation

Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status. Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups. As a team, we promote a sense of belonging, high levels of engagement, and shared respect.

• Robin Hood puts people first. Always.
• Robin Hood is unafraid to take action and create solutions.
• Robin Hood is data driven and heart led.
• Robin Hood works the coat check.

Salary and Benefits

Robin Hood offers a competitive compensation package, with a salary range determined by years of experience, skills, and abilities. Each candidate’s placement within the range will be based on these factors while ensuring alignment with our commitment to equitable internal pay practices.

Our extensive benefits include medical, dental, vision, and life insurance, a 403(b) retirement plan with employer match, and a 12% employer contribution to a 401(a) retirement plan. We also support a healthy work-life balance by providing new hires with 20 days of accrued paid time off. This position is based in New York City and follows a hybrid work environment. Employees are required to work on-site three (3) days per week, with Tuesday, Wednesday, and Thursday designated as the standard in-office days. Please note that the hybrid schedule is subject to change based on organizational priorities and team needs. Any adjustments will be communicated well in advance.

The salary range for this position is $123,000 – $140,000.

To Apply

Please visit our website to complete our online application.

Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.