PART-TIME KANE EVICTION MEDIATION PROGRAM ASSISTANT (Hybrid)

POSITION AVAILABLE

PART-TIME KANE EVICTION MEDIATION PROGRAM ASSISTANT (Hybrid)

Resolution Systems Institute operates an eviction mediation program serving tenants and landlords in northern Illinois. We are seeking a Program Assistant to assist the staff team serving parties on the front line in Kane County, Illinois until July 15, 2026.

DUTIES & RESPONSIBILITIES: Assist program staff with intake of program participants, and direct them to appropriate services.

• Contact program participants to explain the mediation process and refer to partner social service agencies
• Act as the personal touchpoint for program parties, providing individuals in vulnerable situations the resources and attention they require
• Schedule mediation appointments with parties and neutrals
• Format, enter and maintain accurate data and information in case management software
• Report to the Eviction Mediation Programs Manager on day-to-day functioning of the program
• Help parties navigate technical issues to ensure they can fully participate
• Support outreach efforts to improve awareness and use of mediation programs
• Attend weekly remote staff meetings
• Attend in-person weekly court and office hours at 100 S. 3rd St, Geneva, IL

QUALIFICATIONS: We hope to hire someone who has experience with housing and/or crisis intervention work.

Minimum requirements for this position are:

• At least 1 year of experience in a related field, such as legal services or direct services, or in customer service, retail, outreach, and/or sales
• Ability to work independently to meet deadlines while maintaining strong communication and attention to detail
• Ability to juggle multiple tasks amid evolving priorities and interruptions
• Comfort working with Zoom and other standard office software, including Microsoft and Google suites
• Experience communicating with vulnerable populations

We strongly prefer someone who is local to the Kane County area and who speaks Spanish.

We would prefer someone who:

• Has experience with case management, recordkeeping, electronic document sharing and electronic signature software, such as DocuSign.

SALARY AND BENEFITS: The Program Assistant is a part-time position working no more than 10 hours/week at $23/hour. Part-time employees are eligible for paid holiday, vacation, and sick time. This is a hybrid position, and preference may be given to candidates located in or around Kane County, IL. This position is grant-funded through July 15, 2026.

APPLICATIONS: Applications will be reviewed on a rolling basis, with priority given to applications who apply by July 18. Only individuals who are being invited to continue in the RSI selection process will be contacted. Please submit the following to careers@aboutrsi.org

• cover letter
• resume
• your completion of this exercise:

https://drive.google.com/file/d/13m_PNGHCyAVyUuIBJLHaCfeqO6OdycpS/view?usp=sharing

We are looking for the Program Assistant to start immediately.

RSI is committed to making employment decisions without regard to race, color, religion, national origin, sex or gender, age, disability, veteran status, sexual orientation, genetic information, medical condition, domestic partner status or any other characteristic protected by federal, state or local laws. RSI is an equal opportunity employer seeking to build a diverse workforce that reflects the populations we serve.

THE RSI MISSION: The mission of RSI is to strengthen access to justice by enhancing court alternative dispute resolution (ADR) systems through expertise in designing dispute systems, providing mediation services, monitoring and evaluating programs, and collection and dissemination of resources. RSI is a non-profit 501(c)(3) organization.