Donor Engagement Manager

About The National Bleeding Disorders Foundation (NBDF)

The National Bleeding Disorders Foundation is dedicated to finding cures for inheritable blood and bleeding disorders and to addressing and preventing the complications of these disorders through research, education, and advocacy, enabling people and families to thrive. Learn more at Bleeding.org!

About the Role

The Donor Engagement Manager is the first point of contact for our donors and plays a vital role in ensuring they feel informed, appreciated, and connected to our mission. This role manages NBDF’s donor database, oversees gift processing and acknowledgment, supports peer-to-peer fundraising platforms, and provides insights that inform fundraising strategies. You will work closely with the Advancement team to strengthen donor relationships and elevate the donor experience through thoughtful stewardship, clean data management, and data-driven decision-making. The ideal person for this role is some who is people-oriented and systems-minded, with a strong understanding of donor data and passionate for building efficient processes. You bring a solutions-focused approach to managing complex workflows, platforms, and partnerships.

Key Responsibilities

Donor Data & CRM Management

• Manage and maintain the CRM to ensure accuracy, completeness, and consistency of donor data.
• Recommend and refine best practices for data collection, entry, and maintenance.
• Develop and maintain custom fields, workflows, and automation to support internal business processes.
• Develop and maintain user documentation; provide training and support to team members
• Coach Advancement staff on basic CRM functions to support cross-training and self-sufficiency.

Reporting, Analysis & Revenue Tracking

• Segment donors and analyze giving trends to inform fundraising and stewardship strategies.
• Create and maintain reports and dashboards to support performance insights and decision-making.
• Track and report on all revenue streams (e.g., appeals, campaigns, events), including associated expenses, to support ROI analysis.
• Partner with the Senior Vice President of Advancement on reconciliation and revenue reporting.

Online Giving & Gift Processing

• Create and manage online donation forms and peer-to-peer fundraising event pages.
• Process donations and import gifts from other platforms, ensuring timely and accurate CRM entry.
• Track and report on third-party fundraisers, peer-to-peer campaigns, and chapter contributions.
• Serve as the point of contact for donor acknowledgment and moves management tracking.

 Donor Research & Prospecting

• Identify and recommend potential major gift prospects using institutional knowledge and CRM tools.
• Provide prospect profiles and donor snapshots using the CRM’s integrated wealth screening features.

What You Bring

To qualify for this unique opportunity, our ideal candidate should have the following skills, education, and experience:

• Bachelor’s degree OR equivalent work experience
• Minimum of 3-5 years of related experience in a nonprofit organization.
• Experience and/or knowledge of the principles of annual campaigns, direct mail, Peer-to-Peer fundraising, endurance events, Facebook Fundraisers, Giving Tuesday, and other episodic campaigns and events
• Proficient in donor database (Raiser’s Edge preferred), with experience using additional fundraising platforms (e.g., AppealMaker, Donor Drive, Q-Give)
• Familiarity with donor research methods or ability to approach data and trends analytically
• Proficiency in Microsoft Office products and/or creative tools (Canva)
• Well-developed organizational and administrative skills, with the ability to manage multiple priorities and meet deadlines
• Strong communication skills, both written and interpersonal
• Ability to work under pressure, resolve challenges, and create solutions as needed
• Knowledge of and/or experience with supporting and/or fundraising for a health-based or rare disease organization is a plus
• Bilingual a plus

As the Donor Engagement Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

Teamwork & Collaboration: Works effectively with others to achieve shared goals by encouraging collaboration, open communication, and team consensus. Demonstrates strong listening and communication skills, shares knowledge willingly, and values diverse perspectives when making decisions or solving problems.

Attention to Detail: Completes work with careful attention to detail, ensuring accuracy and precision. Pays close attention to even the smallest aspects of a task, double-checks work for errors, and maintains a high standard of quality and consistency.

Critical/Analytical Thinking: Thinks critically and objectively when facing problems or decisions. Gathers and evaluates relevant information, looks for patterns, and applies logical reasoning. Willingly questions assumptions and challenges common thinking to find well-informed solutions.

Initiative: Understanding of the value of self-motivation and initiative; ability and willingness to seek out work and the drive to accomplish goals. Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities.

In addition, all NBDF employees focus on aligning their behaviors to our core values known as Behavioral Standards which are Respect, Accountability, Support, and Service.

Where You Will Work

This is a fully remote position open to candidates anywhere in the U.S. Applicants should be comfortable working Eastern Standard Time as part of a dispersed team, communicating regularly via video conferencing and digital collaboration tools. This position requires limited domestic travel, typically 2–5 times per year, including for NBDF’s signature in-person events such as the Bleeding Disorders Conference.

What We Offer

At NBDF our mission is to serve those affected by all inheritable bleeding disorders. We are committed to our employees as well as those we serve. To do so, NBDF seeks and values those qualities, both visible and invisible, that make individuals unique. We strive to be a safe place where regardless of age, color, disability, gender, gender identity, gender expression, family status, national origin, race, ethnicity, or sexual orientation; you are heard, empowered, and valued because we truly believe that every person brings a unique perspective and experience to advance our mission.

In order to attract and retain a high-performance team, we offer a dynamic and rewarding work environment. In addition to a competitive salary, NBDF provides a comprehensive health and wellness program to eligible employees, family members and domestic partners. Our health and wellness programs include medical, dental, vision, prescription drug, preventative care, mental health services and an employee assistance / work-life balance program. We also offer:

• Full time employees: Three weeks (+) of vacation, four personal days, 12 sick days, 11 paid holidays, 1 Floating Holiday, and the Holidays’ week off (between Christmas and New Years’).
• We offer paid time off to Part-Time Employees.
• Paid Short-Term Disability insurance & Life Insurance.
• Pre-tax savings plan (including Flexible Spending Accounts and Commuter Transit Account).
• a 403(b) retirement plan with automatic contributions based on years of service.
• Paid Caregiver/Parental leave.

Compensation

We have carefully considered industry benchmarks, the experience required for this position, and internal salary comparisons to determine the appropriate salary range for this role. For this position, NBDF has set a starting base salary range $64,000–$74,000 and it is non-negotiable due to our company's commitment to maintaining internal pay equity. This approach ensures that we maintain a fair and consistent compensation structure across the organization.

Research shows that candidates from disadvantaged populations are less likely to apply for jobs unless they believe they meet every single one of the qualifications in a job description. NBDF is committed to building a balanced organization. We strongly encourage interested individuals to apply, even if they don't believe they have every quality, strength, and experience listed above. We especially encourage applicants with the lived experience of impairments to apply for roles in our organization. That said, some qualifications, such as specific education or licensure requirements, may be essential for certain roles and cannot be waived. All reasonable accommodation can be provided during the interview and the on-boarding process.

All qualified applicants will receive consideration for employment without regard to color, religion, biological classification, attraction preferences, internal sense of self, national origin, impairment status, protected veteran status, ethnoracial background, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with impairments, veterans, and people who speak a language in addition to English are strongly encouraged to apply.