Associate Director, Employee Experience and People Operations

About REDF:

At REDF, we’re building an economy that works. For everyone.

We discover and back social entrepreneurs and leaders across the United States that employ people striving to overcome employment barriers like homelessness or incarceration.

These mission-driven businesses, called employment social enterprises, value the untapped talent in their communities for the strengths they hold, not the barriers they’ve faced.

That’s why REDF invests in their businesses, so we can help push their impact further, faster. We pair our grantmaking with capacity-building support, create space for employment social enterprise leaders to learn together, and sponsor state and federal policies that help shift perspectives. Because we believe that our economy works best when it works for everyone.

Since 1997, REDF has invested in over 350 social enterprises in 42 states and DC, which have generated over $3 billion in revenue and employed more than 150,000 people.

The Role:

As Associate Director, Employee Experience and People Operations you will be responsible for providing strategic and operational management to recruit, develop and sustain a passionate, innovative and collaborative team of highly motived professionals. You will own the entire employee lifecycle with a strong focus on employee experience, operational efficiency, and culture-building. You will own, improve and optimize our core HR systems, including leveraging the analytics they enable. You'll partner closely with leadership to ensure our people strategies align with our business goals.

You will manage a team of two professionals -- a Senior Associate of Talent Management, and a Senior Manager of Performance Management and Professional Development -- providing vision, leadership, communication, and project management, and supporting their continuous development. At the same time, you will be a hands-on and tactical doer, capable of multi-tasking and rolling up your sleeves to deliver work across multiple priorities, on time and of high quality.

This role requires exceptional interpersonal skills, strong analytical chops, and a familiarity with and proclivity for systems and operations. You’ll be responsible for partnering with REDF staff across the organization, leveraging deep knowledge of HR regulations and best practices, to champion culture and performance. You’ll provide incisive analytics to inform data-driven decision-making. You’ll be responsible for designing, managing, and integrating HR systems that support scalable operations, provide relevant and quality data, and improve the employee experience.

This is a unique opportunity for an experienced HR leader who thrives at the intersection of strategy, systems and people – someone who wants to help build a future-forward organization grounded in purpose, equity and operational excellence.

The Responsibilities:

Strategy

• Develop collaboratively and deliver upon a people strategy aligned with REDF business objectives and values
• Partner with REDF leadership to drive talent acquisition (including outreach, recruiting and hiring decisions), people systems (including compensation and benefits), talent development (including training, rewards and recognition) and talent management (including performance management and employee relations)
• Ensure REDF’s internal practices reflect our strategy, mission and values

Employee Operations

• Own and lead the entire people experience, including recruiting, onboarding, professional development, performance management, compensation, benefits, and offboarding
• Ensure legal compliance with federal, state and local labor regulations for remote, diffuse workforce
• Develop and manage HR budgets, including identifying and assessing available resources for professional development and teambuilding purposes
• Refine, execute and manage compensation and benefit programs that are competitive in the marketplace and that align with REDF’s strategy, values and culture. Own the relationship with our Professional Employer Organization and negotiate the terms. Make informed recommendations on salaries, promotions and other increases
• Improve and execute talent acquisition processes that enable REDF to attract and source from a diverse, high-quality candidate pool; to evaluate fully and without bias, and to provide an outstanding candidate experience
• Develop and execute a thoughtful and coordinated approach to professional development, aligning with the aspirations of our employees and business needs
• Design and implement integrated talent management programs that drive growth and accountability, including individual development planning and support, performance reviews, career pathing, and leadership development

People Systems

• Own and optimize core HR systems and tools, including HRIS, payroll, benefits, performance management, employee engagement and applicant tracking
• Evaluate, implement and integrate new HR technologies to improve workflows, reporting and employee self-service
• Manage and improve HR processes and standard operating procedures to ensure consistency, compliance and efficiency across the employee lifecycle
• Leverage data and analytics to monitor key people metrics, generate insights and inform decisions, including those around employee engagement, development and performance and organizational culture and health
• Develop, analyze, revise and maintain HR policies, procedures and documentation

Organizational Support

• Serve as a trusted advisor for all employees
• Create space for employee voice and shared ownership, partnering with staff to shape programs, policies and culture
• Provide proactive support in working with management / staff to resolve work-related issues or problems
• Lead or co-lead organization-wide change efforts, with an emphasis on collaboration, communication and inclusive engagement
• Support teams in interpreting and leveraging people data to promote equity, learning and accountability

REDF Culture

• Communicate, reinforce and represent the vision and values of REDF
• Champion culture, engagement and supporting initiatives across the organization
• Solicit, collect and act on employee feedback to improve the REDF workplace
• Oversee initiatives to improve diversity, equity, and inclusion, so that all REDF employees feel empowered to bring their true and best selves to work
• Act as a liaison to and resource for REDF Employee Resource Groups

The Qualifications:

• 7+ years of relevant experience, with at least 2 years in a people management role
• Strong interpersonal, communication and management skills; diplomatic and collaborative working style
• Proven experience in managing and implementing HR systems
• Proven ability to move from strategic level to operations, delivering high quality work on time
• Deep and current knowledge of HR best practices, compliance requirements and labor laws
• Strong understanding of how to use HR data and analytics to drive organizational and people decisions
• Understanding of and experience in recruiting, developing and retaining talent
• Successful experience working as part of a passionate and fast-moving team, juggling multiple projects and priorities, working in fluid and/or ambiguous environments, and working effectively with people from diverse backgrounds
• Warm, welcoming and approachable, with an understanding that culture is built through connection, care and consistency, and an ability to help people feel seen, supported and empowered
• Outstanding emotional intelligence, extraordinary integrity, impeccable judgement and discretion, and a passion for people and culture

Join Us!

Please submit your resume and cover letter via REDF’s applicant portal. A personalized cover letter is required; applications without one will not be considered.

The Culture

Every team member at REDF has an impact, with the ability to influence and iterate on our strategy. We balance autonomy with collaboration, leading with learning, and innovation with expertise. We listen, ask questions, and challenge the status quo and each other to uncover solutions that move us all to a better tomorrow.

REDF is proud to be an equal opportunity employer. Our different experiences, backgrounds, and stories are our strength. We know that an equitable, inclusive, and diverse workplace makes us more effective, innovative and agile. We welcome and will consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or arrest and conviction history. EEO is the Law. REDF welcomes all.

The Perks

• 13 paid holidays, Summer Fridays, and ample paid time off
• 16 weeks fully paid parental leave for birth parents and 8 weeks for non-birth parents
• A generous dollar-for-dollar retirement plan match up to 4% of your base compensation
• Opportunities to learn continuously by building your skills and broadening your perspectives at conferences, workshops, and more
• Competitive, comprehensive benefits package
• Flexible working schedules, support for big life events, and home office equipment for an ergonomic working space

Position Location and Pay Range:

San Francisco or Los Angeles preferred but open to remote. The San Francisco and Los Angeles salary range for this position is $113,118 - $147,546. The range will be adjusted according to the candidate's location.

COVID Vaccine Requirement

Despite California’s movement towards herd immunity, low case rates, etc., the COVID-19 pandemic still exists at large. We have a responsibility to provide working conditions that mitigate any direct threat to the health and safety of our employees and others affiliated with REDF and the broader community. REDF employees are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for accommodation through the Director of HR by emailing recruiting@redf.org (please include “Accommodation Request, Development and Stewardship Manager” in the subject line). Our COVID-19 Vaccine Policy will adapt as we continue to review our obligations under Federal, state, and local laws.