Program Services Assistant

Job Title: Program Services Assistant

Reports To: Director of Program Services

FLSA Status: Non-Exempt

Position Summary

Meals on Wheels of Mercer County is seeking a reliable, friendly, and organized individual to serve as a Program Services Assistant. This entry-level position plays a key role in ensuring excellent service to our participants by handling incoming calls, responding to inquiries, and assisting with general office operations. The ideal candidate will be customer service-oriented and comfortable managing administrative tasks in a fast-paced, mission-driven environment.

Job Duties and Responsibilities

• Answer and professionally manage incoming calls from participants, caregivers, volunteers, and other stakeholders; respond to questions regarding meal deliveries, scheduling, and general program information.
• Log call details and follow up as necessary to ensure participant needs are met.
• Provide general administrative support to the Director of Program Services, including scheduling appointments, and assisting with communicating to participants.
• Support the coordination of daily meal delivery operations by communicating with drivers, volunteers, and participants as needed.
• Assist with volunteer coordination, including tracking hours, schedules, and training records.
• Help prepare mailings, flyers, and other outreach materials to support program initiatives.
• Monitor program email inboxes; respond to general inquiries or forward them to appropriate staff.
• Support basic reporting tasks, such as gathering program metrics or client data for review.
• Handle sensitive information with discretion and maintain confidentiality at all times.
• Perform other related office duties as assigned by the Director of Program Services or other team members.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Bilingual candidates are strongly encouraged to apply.
• Strong organizational and time management abilities.
• Basic computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle sensitive and confidential information with discretion.
• Previous customer service, call center or administrative experience is a plus but is not required.
• Experience handling phone inquiries and providing clear, courteous communication
• Experience supporting office or administrative tasks (filing, scheduling, mail handling)
• Working with volunteers or participants in a community or nonprofit setting (a plus)

Work Environment & Physical Requirements

• Office environment with frequent phone and computer use.
• Must be able to sit or stand for extended periods.
• Occasional lifting of office supplies (up to 25 lbs).

Why Join Us

At Meals on Wheels of Mercer County, you'll be part of a dedicated team making a real difference in the lives of homebound seniors and individuals in need. We offer a supportive, inclusive environment where your contributions help strengthen our mission to nourish, support, and connect our community.

To apply, please email your resume and cover letter to outreach@mealsonwheelsmercer.org.