Program Manager: Legal Care for Human Trafficking Survivors

ABOUT ALIGHT:

ALIGHT (Alliance to Lead Impact in Global Human Trafficking) helps survivors of human trafficking access the legal support they need to rebuild their lives. Founded in 2015 as a 501(c)(3) nonprofit in Colorado, ALIGHT connects survivors with pro bono attorneys across Colorado and beyond. Through a technology-powered model, we match survivors with high-quality legal services at critical moments in their recovery—helping them overcome complex legal barriers and move toward justice, stability, and freedom.

Our work has been recognized by MIT Solve, the United Nations Conference on the Status of Women, Princeton’s Center for Information Technology Policy, and the American Bar Association.

If you’re passionate about justice, technology-driven solutions, and supporting vulnerable communities, we invite you to join our team. Learn more at www.alightnet.org.

ABOUT YOU:

We are seeking highly talented and passionate individuals who thrive in an entrepreneurial culture that values justice, collaboration, innovative solutions with impact and a multidisciplinary approach to the injustices of human trafficking.

If you are looking to:

• Use your knowledge and experience to positively impact the lives of the most vulnerable members of various at-risk communities
• Work with other passionate professionals to fight for the rights of human trafficking survivors
• Develop expertise working at the intersection of law, technology and human trafficking

Then you have found the right place.

POSITION DESCRIPTION:

The Program Manager serves as the key connection point between survivors, ALIGHT, and the National Attorney Network. This role combines direct survivor engagement—including trauma-informed intake and legal case coordination—with strategic oversight of ALIGHT’s network of pro bono attorneys and community service providers. The Program Manager ensures survivors are matched with skilled, trauma-informed legal partners, leads training and capacity-building efforts, and manages ongoing feedback and case monitoring systems. This position also plays a critical role in improving ALIGHT’s technology platform and program operations based on partner and survivor input.

This full-time role will start between 75% and 100% based on program needs.

The position reports to the Program & Operations Director.

RESPONSIBILITIES:

Survivor Intake and Eligibility

• Conduct trauma-informed phone screenings to determine survivor eligibility for ALIGHT's legal program.
• Collect and manage survivor consent forms and related intake documentation.

Case Placement & Support

• Post the survivor's legal needs to ALIGHT’s technology platform and ensure timely attorney-survivor matching.
• Develop case summaries identifying legal issues and relevant jurisdictions.
• Assist survivors in connecting with appropriate pro bono attorneys using tailored resources (e.g., info guides, templates).
• Lead onboarding and engagement of ALIGHT’s program partners, including the National Attorney Network (1,500+ attorneys) and community service providers.
• Give technical assistance to ALIGHT’s partners using ALIGHT’s technology platform and tools.
• Independently identify legal gaps and conduct outreach, vetting, and onboarding of new legal partners.
• Contribute to the creation of any required documentation for survivors.

Case Monitoring & Quality Control

• Open new matters and maintain records in ALIGHT’s CRM/database.
• Maintain regular communication with attorneys, survivors, and their advocates/case managers to confirm placement, track case progress, and troubleshoot issues.
• Address issues related to attorney-survivor communication or follow-up legal needs.
• Design, implement, and analyze partner feedback processes to inform continuous improvement and reporting.

Network Building and Partnership Development

• Develop and lead initiatives to build ALIGHT's network, and promote engagement with ALIGHT's partners.
• Conduct outreach, onboarding, vetting and training of both attorneys and community service providers.
• Maintain and steward partner relationships using ALIGHT’s partnership tier model; proactively address partnership needs and opportunities.
• Build capacity within the National Attorney Network to deliver trauma-informed, survivor-centered legal care through training, mentorship, and engagement.
• Represent ALIGHT at community events and support initiatives to bolster engagement in the program.
• Develop and manage communications to promote stakeholder participation and engagement (e.g. development of the annual Impact Report).
• Maintain partner records in ALIGHT’s CRM/database.

Trainings & Materials

• Provide training to stakeholders—including attorneys and service providers—on: (a) ALIGHT’s program, including structure, standards, eligibility criteria, and technology platform, and (b) trauma-informed, culturally competent lawyering and human trafficking issues.
• Actively support and promote trauma-informed, survivor-centered skill-building among ALIGHT's partners.
• Design resources and materials to build legal partners’ skills in working with survivors.
• Identify, develop and deliver other trainings that respond to emerging program needs or gaps.

Program Development

• Identify and implement iterative program improvements based on outcomes and feedback.
• Identify and develop program improvements, including new systems, policies, and processes.
• Partner with leadership to develop strategic reporting frameworks and inform long-term program planning.

Non-Legal Support

• Identify and refer survivors to appropriate non-legal resources as needed.
• Maintain a database of available non-legal support resources.

Other Program Support

• Manage and grow engagement through the National Survivor Law Collective (NSLC) listserv and collaborative activities.
• Perform other tasks regarding the maintenance of the National Survivor Law Collective (NSLC) as assigned.

Other Duties

• Domestic travel may be required for training and outreach.
• Additional duties as assigned in alignment with ALIGHT’s strategic goals.

QUALIFICATIONS, SKILLS AND EXPERIENCE:

Role Specific

• Experience overseeing legal access or survivor service programs, ideally in a leadership role that bridges legal and community-based systems.
• Demonstrated ability to manage full-cycle service delivery, from intake through case placement, monitoring, and follow-up.
• Experience training both legal and social service professionals, tailoring materials and delivery methods for diverse audiences.
• Ability to lead network growth strategies, including attorney recruitment and community partner outreach.
• Demonstrated capacity to synthesize data and feedback into actionable program improvements.
• (Preferred): Spanish language skills.
• (Preferred): Legal issue-spotting and determining jurisdictions.
• (Preferred): Familiarity with basic graphic design and process documentation tools.

Core Competencies

• Commitment to trauma-informed, survivor-centered practice, grounded in respect, dignity, and cultural humility.
• Demonstrated ability to engage ethically with vulnerable populations, including knowledge of confidentiality and mandatory reporting.
• Demonstrated ability to work independently and remotely in an entrepreneurial setting, using tools like Google Workspace, Zoom, mobile apps, and CRMs.
• Proven ability to manage time, data, and complex information across multiple systems, platforms and stakeholders.
• Ability to analyze problems and propose solutions, bringing a proactive, solutions-oriented mindset.
• Demonstrated ability to adapt to fast-changing program needs.
• Experience in growing networks, developing partnerships and building relationships across diverse stakeholders.
• Experience developing and facilitating trainings, both live and virtual, using accessible and inclusive teaching strategies.
• Strong written and verbal communication skills including content creation.
• Ability to remain calm under pressure, maintain professional boundaries, and model self-care and resilience.

PHYSICAL & ENVIRONMENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Perform work from home-based office
• Sit for prolonged periods of time.
• Prioritize and multi-task work and projects requiring good memory, concentration and analytical thinking.

Must be able to hear, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and origins.

ALIGHT offers a competitive and flexible benefits package for full-time employees, designed to support overall wellness and the life priorities of our team. Benefits are detailed below based off a 100% FTE position:

Paid Time Off

ALIGHT offers generous paid time off for full time employees including:

• Vacation Days: 20 flexible vacation days (for 100% FTE).
• Holidays: 12 Federal Holidays
• Office Closures: ALIGHT offers additional paid time off during select office closures, subject to organizational need. The following closures may vary year to year based on programmatic priorities:
  • Summer Closure – Typically the week of July 4th
  • Thanksgiving Closure – The Friday following Thanksgiving
  • Winter Closure – December 25th through January 1st
• Sick Leave
• Parental Leave

ALIGHT rewards long-term commitment: as tenure increases, employees become eligible for enhanced benefits, including additional vacation days, extended parental leave, and the opportunity to apply for sabbatical leave.

Retirement and Other Benefits

In addition to base salary, ALIGHT provides an employer-paid benefits contribution equal to 10% of an employee’s annual salary. This contribution is structured as follows for full time employees:

• 4% is automatically contributed to a 401(k) retirement account on the employee’s behalf.
• The remaining 6% may be allocated by the employee among eligible benefit programs to best suit their individual needs. These options include:
  • Voluntary contributions to the 401(k) plan
  • ICHRA
  • Healthcare Flexible Spending Accounts (FSA)
  • Dependent Care Accounts

This structure allows employees to optimize their total compensation package in alignment with their personal circumstances

Wellness Stipend

As part of ALIGHT's wellness program, full time employees receive a monthly wellness stipend (USD 900 per year).

Additionally, employees receive an annual amount of $100 funded to their ICHRA account, which can be applied to reimbursable medical expenses.

Internet and Phone Stipend

Full time employees receive an internet and phone usage stipend (USD 315 per year).

Employee Paid Benefits

Employees may elect to participate in employee-paid benefits, such as life insurance and disability insurance.