Property Manager (Ludlow)

Property Manager II

Way Finders is a 2024 Top Workplaces for Nonprofit organization, named as an employer of choice because our employees said so!

Are you interested in work that makes a difference in the lives of others? Way Finders is the largest affordable housing organization in western Massachusetts. Since 1983, our Real Estate Division has transformed neighborhoods through the design and planning of new housing and the acquisition and renovation of existing properties.

Way Finders is excited about our newest portfolio opening, Greenstead Grove, located in Ludlow! We’re looking for a Property Manager (level II). The Property Manager II (PM II) contributes to our mission through the direct oversight of the assigned portfolio, while providing additional support to leadership in the larger portfolio by acting as an in-house consultant to team members in other portfolios. This PM II will need advanced technical and communication skills that serve to develop and manage a full implementation to an all-electronic filing system for a paperless office, and for organized, robust community outreach and welcoming.

Benefits include: 20 days accrued paid time-off during year one | 15+ holidays annually | Health, dental, and vision insurance options FROM DAY ONE | Educational assistance | Medical Reimbursement Account | Dependent Care Account | 403(b) retirement plan with employer match | Life insurance | Short-term and long-term disability insurance | Transportation benefits | Employee Assistance Program | Annual staff picnic!

Wage starts between $64,000 and $75,000 per year depending on equivalent qualifications. Interested applicants must submit a cover letter and resume; applications will be accepted until the position is filled. CORI/MVR.

NOTE: We may consider hiring at the Property Manager I level. Those with less than 5 years of dedicated property manager experience are encouraged to apply. The salary range for the PM I role starts between $59,500 and $67,000 depending on equivalent qualifications.

The candidate will work fully onsite. Lease-up of 43 units to start; additional units/portfolios will be assigned in the future.

Responsibilities include:

Pilot program

• Oversee all aspects of rolling out the new property, including community outreach and welcoming, regular collaboration with leadership and marketing, and establishing professional working relationships with contractors, vendors, and consultants
• Develop and manage a full implementation to all electronic filing systems for a paperless office; provide effective and timely training to staff; evaluate and update processes as necessary
• As assigned and appropriate, act as field property manager to other portfolios during the time period of construction

Property Management and Performance

• Establish property performance goals; adhere to annual operating budgets
• Ensure compliance with all state building and sanitary codes, owner, or funding source requirements
• Ensure all required repairs, apartment turnovers, and capital needs improvements are completed in a timely manner
• Work collaboratively to obtain bids, quotes, specifications, and related information/documentation
• Initiate and maintain effective relationships with local, state, and federal officials, funding sources, housing authorities, and internal staff
• Provide and oversee an effective tenant orientation, communication, and a problem-solving approach that achieves a high level of tenant satisfaction
• Work cooperatively with Resident Services to develop and implement tenant services plans throughout the assigned portfolio
• Deliver accurate and timely reports, communication, and liaison with appropriate internal and external collaborators
• Remain current with funding source regulations, affordable rental housing trends, tenant rights and reasonable accommodation and other policies, and property management codes and regulations
• Maintain an up-to-date operations and regulation manual
• Proactively identify and inform leadership of any significant issues that may adversely affect the department, tenants, or organization
• Proactively engage with the Legal department to identify and resolve tenant legal issues within the assigned portfolio

Supervisory responsibilities include:

• Set effective and achievable training plans for new staff members; evaluate and make process improvements based on feedback
• Evaluate and provide timely feedback to staff on performance-related matters; assess staff members’ strengths and developmental needs; implement performance plans to ensure the development and/or maintenance of necessary skills while fostering a culture of teamwork and collaboration
• Hire new/replacement staff in an efficient manner, following recruiting process guidelines
• Those directly and indirectly supervised will include a maintenance technician, occasional temporary cleaning and administrative support staff, and contracted or hired vendors

Requirements include:

• 5 years' experience as a property manager; a combination of experience plus a Bachelor’s degree may be a substitute
• Experience working in a newly-developed or majorly renovated property that includes multi-faceted system(s) or process changes
• In-depth experience with Tax Credits, Rural Development, Fair Housing, and Department of Housing and Urban Development (HUD) regulations, including applicable calculations and compliance measures
• Advanced technical ability with multiple software programs, including Microsoft Office applications; comfort learning new technologies, implementing and overseeing all-electronic file systems, and effectively training staff; Yardi Voyager experience preferred
• Excellent customer service skills
• Ability to assess priorities, organize, and operate in a flexible manner while retaining a high level of attention-to-detail
• Bilingual (English/Spanish) written and verbal skills preferred
• Valid driver’s license with acceptable driving record; reliable vehicle
• Ability to frequently travel to other portfolios as assigned during initial lease-up period
• CORI

Way Finders is an Equal Opportunity Employer. This position is available to all without regard to race, color, religion, national origin, disability, age, gender or gender identity, sexual orientation, political affiliation, or veteran status. We provide reasonable accommodation for qualified individuals.