Security Incident Responder

Position Title: Security Incident Responder

Education: Bachelor’s degree or higher

Location: Worldwide (virtual office)

Employment Type: Full-Time, 6-month contract

Reports to: Director of Digital Rights & Security

Position Summary: The Security Incident Responder will provide rapid-response digital security support to human rights defenders, journalists, activists, and other at-risk groups, particularly in the Iranian and Middle Eastern context. This role requires both strong technical problem-solving skills and a service-oriented approach, ensuring urgent digital threats are addressed quickly, thoroughly, and respectfully.

Working as part of Miaan’s Digital Security Help Desk, the Incident Responder will troubleshoot technical issues, conduct risk assessments, and provide tailored guidance to beneficiaries. The role also involves managing ticket workflows, documenting cases, and collaborating with cross-functional teams and trusted external partners.

About Us: Miaan was launched in 2019 to provide legal expertise, digital security, research, and advocacy support to activists and civil society organizations working on human rights in Iran. Miaan's current efforts involve capacity building and advocacy on projects focused on minority rights, women’s rights, and digital security.

Key Responsibilities

Incident Response & Technical Support

• Respond to urgent digital security requests via email, secure chat, phone, and video.
• Troubleshoot technical issues and guide beneficiaries through step-by-step solutions.
• Escalate complex cases to senior staff or trusted partners when needed.
• Conduct risk assessments and provide actionable recommendations.
• Follow up to ensure issues are resolved and beneficiaries are satisfied with the outcome.

Ticket Management & Documentation

• Manage Help Desk tickets in a timely and organized manner.
• Maintain detailed, accurate, and confidential records of all incidents.
• Adhere to established protocols and processes for incident handling

Capacity Building & Collaboration

• Share best practices and digital security tips with beneficiaries.
• Work closely with other Miaan digital security staff and relevant external partners.
• Support security awareness trainings when needed.

Required Qualifications:

• Fluent in speaking, reading, and writing Farsi (Persian).
• Intermediate level of proficiency in English.
• Demonstrated experience in the nonprofit or human rights fields or related private sector work.
• Strong problem-solving and coordination skills to effectively respond to requests
• Highly organized with attention to detail
• Excellent communication and interpersonal skills
• Comfort working in high-stress, time-sensitive situations.
• Familiarity with ticketing systems and customer support systems
• Strong customer service or client relationship management skills.
• Familiarity with a variety of operating systems (Mac, PC, iOS, Android)

Preferred Qualifications:

• Prior experience in digital security, incident response, IT administration, or cybersecurity.
• Familiarity with circumvention tools, encryption, and secure communications platforms.
• Knowledge of risks and threats in the Iranian and Middle Eastern digital rights context.
• Understanding of the importance of protocols, documentation, and process adherence.
• Experience working with marginalized or high-risk communities.

Compensation:

Pay varies depending on experience and location, and the annual pay range for the Security Incident Responder is $52,000 – $62,000 USD, commensurate with experience. Estimated Monthly Range: approximately $4,333 – $5,166 USD. This role is a six-month, full-time contract, with the possibility of extension contingent upon funding.

To Apply: Please submit your resume and cover letter to the Director of Operations at robin@miaan.org with the subject line “Security Incident Responder Application”. The preferred deadline for materials is September 20, 2025, but the application will remain open until filled.

• Miaan Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability status, military service, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.