Director of Programs

ABOUT YOU

Are you a purpose-driven, leader who is curious, strategic, and hands-on with a love for learning and a deep commitment to mental health? Are you seeking an opportunity to foster the growth of an organization, demonstrate significant accomplishments, leverage your past successes to plan, problem solve, make decisions, and drive change? If so, The REACH Institute might be the place for you.

ABOUT THE POSITION

The Director of Programs will strategically and effectively lead all REACH training programs to ensure quality, growth, and meaningful impact and manage five colleagues across multiple programs to deliver, develop, and evaluate transformational training programs for health providers. As an integral internal leader and key external REACH representative you will work closely with the executive leadership team to advance REACH’s mission and meet strategic priorities. This is an extraordinary opportunity for an individual with team management experience to grow and further develop proven programs.

ABOUT REACH

The REACH Institute is a national, nonprofit organization dedicated to ensuring that all children and families have access to the most effective, scientifically-proven mental health care. REACH provides best-in-class training to primary care providers, therapists, and others, to equip them to diagnose and treat the most common children’s mental health conditions. REACH’s primary programs are the Patient-Centered Mental Health in Pediatric Primary Care (PPP) Program, the Adult Behavioral Health in Primary Care (ABH) Program, and the Child/Adolescent Training in Evidenced-Based Psychotherapies (CATIE) program for mental health therapists and primary care providers, respectively. Clients for these programs include organizations (i.e., hospitals, health systems, clinics, etc.) and individual providers.

REACH’s work environment is supportive, diverse, and collaborative. We value people with a strong work ethic, hands-on approach, and a no task too big or too small mentality. At REACH every employee is expected to deliver high-quality work that positively impacts the lives of others internally and externally.

RESPONSIBILITIES

Program Management and Innovation

• Oversee day-to-day programmatic operations to ensure the successful delivery of all training programs (e.g., design a comprehensive programs calendar, develop and maintain programmatic budgets, team development), keeping the executive leadership team and other directors informed with detailed and accurate reports
• Ensure programs are aligned with REACH’s mission, strategic priorities, goals, internal policies, and legal guidelines
• Track trends in medical and mental health education to help position REACH ahead of major changes or trends
• Identify and implement ways to innovate the design and delivery of training programs including updating and analyzing evaluation surveys for each program and preparing impact reports for internal use and external distribution
• Identify and implement ways to enhance efficiency and productivity of program operations, processes, and team and maintain program records, data, and other documentation in Salesforce, Qualtrics, and Excel

Team Management and Development

• Provide direct supervision and guidance to the program team and work with them to develop objective performance measurements that ensure consistent, high-quality evaluation, and goal setting
• Instill a sense of accountability among team members by modeling tight oversight of individual and organization performance standards
• Develop and implement a system to evaluate the skill, experience and professional development needs of all staff and address any gaps
• Recruit, hire, and oversee training and orientation of all new program team members

Client Relations

• Deepen and maintain existing key client relationships to ensure the continuation of successful and repeat delivery of training programs and maximize other opportunities, including cross-selling of REACH programs
• Oversee and maintain the operations of REACH’s PPP Licensee Program (there are currently four licensed sites). This includes: cultivating and maintaining relationships with key licensee representatives to ensure ongoing satisfaction with REACH’s PPP Licensee Program and working with REACH leadership to expand the PPP Licensee Program
• Collaborate with the Director of Outreach and Growth to: 1) successfully communicate REACH’s value proposition to prospective clients and help prepare appropriate materials for use in prospect meetings, 2) identify and source new institutional clients for training programs, 3) ensure a well-coordinated, seamless transition and handover of new clients from the Director of Outreach and Growth to the programs team, and 4) provide supporting information for grant applications (e.g., sourcing storytelling material, program data)

REACH Partnerships

Alumni Relations

• Cultivate and strengthen REACH’s alumni relations across all programs and identify new alumni engagement strategies to maximize opportunities for community growth
• Collaborate with REACH’s Alumni Community Hub Manager to grow engagement within our online alumni community platform and ensure it continues to add value to REACH’s overall growth strategy

Faculty Engagement

• Cultivate and maintain good relationships with REACH faculty members for each program. Faculty members include experts in pediatric primary care, family medicine, psychiatry, and psychology
• Collaborate with the chair of each program’s steering committee to create agendas for monthly meetings and facilitate the work of the steering committees
• Build systems to assess, monitor, and recruit faculty as necessary and ensure timely engagement and communication with all faculty members

External Partners

• Identify and cultivate new relationships with professional medical associations, institutions, and other sector stakeholders to create opportunities for increased promotion of REACH’s offerings
• Build partnerships across the health and mental health care sector to increase visibility as a leader in mental health training and spread awareness of its highly impactful programs
• Represent REACH at events, conferences, and networking opportunities

QUALIFICATIONS & EXPERIENCE

The successful candidate will lead the programs teams and work collaboratively with a high-performance management team. Specific requirements include:

• Minimum of a BA, MA preferred
• At least 10 years of experience with a minimum of 3 years in a team management role
• A proven track record of developing, managing, and growing successful continuing medical education programs
• Demonstrated success evaluating and innovating training programs for medical and mental health professionals
• Proficient in using technology as a management reporting tool and experience working to develop and implement program evaluation systems
• Strong skills managing complex, multi-faceted projects resulting in measurable successes and program growth
• Experience working with a high-performance, collaborative, and constructive peer group
• Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance
• Deep understanding of human resources, employee performance improvement plans, and corrective action policies
• Excellent verbal and written communication skills with exceptional attention to details
• Personal qualities of integrity, credibility, and a commitment to and passion for
• REACH’s mission
• Healthcare industry background with direct institutional relationships is a plus

SKILLS

• Excellent written and oral communication skills. Ability to synthesize important information efficiently and effectively
• Strong interpersonal and relationship building skills with the capacity to work effectively with people from different backgrounds, perspectives, and experiences
• Highly organized, proactive, effective communicator with a project management mindset who thrives in a fast-paced and results-oriented organization
• Comfortable using a CRM (Salesforce a plus), PowerPoint, Excel, Word, Qualtrics and other tools
• A proven track record of fostering a positive and productive work environment and working well with people from diverse backgrounds

LOCATION AND TRAVEL

• This position is flexibly based for the right candidate, with a preference for someone who lives near New York City and can come into the office as needed
• Flexibility to travel and attend meetings and events nationally

COMPENSATION AND BENEFITS

• Compensation commensurate with experience within a $90,000 - $105,000 range
• REACH offers a generous benefits and PTO package