Marketing and Patron Services Associate at Studio East

Studio East, a vibrant youth theatre organization dedicated to nurturing young talent and enriching the community through the performing arts, is seeking a collaborative and entrepreneurial Marketing and Patron Services Associate.

This position reports to the Marketing and Communications Manager and plays an integral role in executing Studio East’s marketing strategy and providing a warm, friendly patron experience. This is a full-time, hourly position including benefits.

Key Responsibilities of the Role

• Partner with internal teams to align on content marketing, social execution, creative development, and promotion messaging.
• Take primary responsibility for posting on all social media channels.
  • With Marketing Manager, develop a social strategy and calendar
  • Capture, create, and schedule social media content (photo and video) in real time, at both in-person events and on an as-needed basis.
  • Create and post regularly
  • Monitor social media performance across platforms, track performance of posts, and regularly report on key metrics to inform strategy and optimize engagement.
  • Collaborate as needed with external digital marketing partners
  • Document processes surrounding social media content creation and posting cadence.
• Manage photo and video documentation for productions and education programs
  • Schedule and oversee professional photo/video needs
  • Manage photo and video documentation archives.
• Manage ticketing and patron services for mainstage productions
  • Build each show in Patron Manager
  • Process ticket purchases and handle any customer requests
  • Oversee house management including scheduling volunteers for each show and occasionally house managing yourself
  • Order concessions supplies as needed
  • Report on ticket sales
• Support other marketing functions as needed, for example: website updates, copy for newsletters, etc.
  • Must have strong copywriting skills.
  • Provide general communications support as needed, including drafting, editing, reviewing, light video editing, light research, project management, and administrative support.

Qualifications

• Professional training and/or formal education in digital marketing, communications, live event management, or hospitality.
• Experience working for a non-profit arts or education organization is a plus.
• Working knowledge of all social media platforms, including but not limited to YouTube, Instagram, Facebook, LinkedIn, and other platforms, both as a marketer and as a user.
• Experience with database management and information system integration (e.g., ticketing/registration platforms).
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, interpersonal, and leadership skills, with a collaborative approach.
• Proactive, positive, and creative approach to problem-solving.
• Passion for arts education and youth development.

Compensation and Benefits

• This is a full-time, hybrid position. While some remote work is possible, significant on-site time will be required to capture marketing content and develop a first-hand understanding of the Studio’s programming.
• Salary: $42,000-$45,000 a year, depending on experience
• Benefits:
  • Unlimited PTO, including 2 weeks off during the winter holidays
  • Health and Dental insurance
  • Matching Simple IRA beginning with the second year of employment

To express interest, please submit a cover letter and resume at https://bit.ly/SEMktgJob.

Applications will be accepted until a sufficient number of suitable candidates have been identified, though interested candidates are encouraged to apply by September 5, 2025 for priority consideration.