Development Operations & Database Specialist

Background

ODC is a groundbreaking contemporary arts institution, delivering its mission through a world-class dance company, an innovative presenting theater, a dynamic digital platform, a dance school for movers of all ages and abilities, and ODC Heath with initiatives including a fee-free diagnostic and educational Healthy Dancers’ Clinic, and fitness offerings informed by dancer training for all levels and abilities. Guided by Founding Artistic Director Brenda Way; Kimi Okada as Director of ODC School and Associate Choreographer; and, Carma Zisman as Executive Director, ODC is nationally recognized for its entrepreneurial spirit and artistic innovation. Unique for its fully integrated vision, ODC strives to inspire audiences, cultivate artists, engage community, and foster diversity and inclusion through dance performance, training, and mentorship. ODC operates a three-building campus including a Dance Commons and the ODC Theater in San Francisco’s Mission District, and a robust digital program for classes, performances, and engaging dialogue. ODC’s programs and activities have contributed to community development, arts education, and access to creative art-making for more than 50 years.

Position Summary

The Development Operations and Database Specialist will build, steward and leverage the data on which ODC’s fundraising efforts run - ensuring donor data integrity, effective organization and the creation of reports that guide department strategy and evaluation. This position holds primary responsibility for entering all data for the development effort at ODC, delivering timely and accurate acknowledgement to donors, managing Development’s interface with the Salesforce-based Patron Manager (PM) database, maintaining regular reporting, and coordinating with the Finance Department to ensure accuracy and consistency between development and financial records.

The Development Operations and Database Specialist reports to the Director of Development and works closely with the Development and Finance teams to accomplish the role’s responsibilities. This is a part-time, non-exempt, hourly position, with an expected time base of 24 hours per week. There is some flexibility for remote work but the employee must be located in the San Francisco Bay Area to facilitate on-site work as needed.

Roles & Responsibilities

Development Operations

• Provide accurate entry and timely processing of donations and donor data into PM, including documentation of donor restrictions/intent when applicable. This includes gifts received on-line, via third-party giving platforms, wire-transfers, ACH, stock/securities, checks, in-kind, and/or cash.
• Produce timely, accurate, and when needed, customized receipts and acknowledgment letters to donors within one week of receipt of donation.
• Produce regular and custom reports of donors and giving to support donor research, solicitation and stewardship activities by staff, Board and campaign committee members.
• Coordinate with the Development team on appropriate campaigns, funds, and appeals to attribute and document correct allocation of each gift to be processed.
• Work with the Development team and colleagues from other departments to create and maintain Asana projects and Google Drive folders for Development events and campaigns.
• Track and correctly designate and update outstanding pledge balances and pledge payments. Work with the Director of Development to issue invoices for outstanding pledges.
• Safeguard the confidentiality of donor information and organizational information by exercising discretion in communicating information to staff, Board and other stakeholders.
• Support and assist in coordination of major donor-focused fundraising and cultivation events.
• Provide administrative support for the Board of Directors’ development efforts and the Board’s Development Committee as needed.

Patron Manager Database Administration

• Act as Database Administrator for the Development department’s use of PM. This includes managing 3rd party integrations, custom reports/queries/dashboard, workflows and process automation, and back-end development and customization.
• Add new or update existing patron records in PM with data received as part of gifts sent to ODC and/or as part of donor/prospect research as assigned, verifying input data to ensure accuracy, and populate all appropriate data fields where information is available.
• Lead the Development staff effort to capture and synthesize data generated through School Enrollment; Health Clinic volunteer rosters, ODC Theater and Company performance ticket purchases; and special project participation to ensure the organization’s ability to communicate and cultivate relationships with all organization stakeholders.

Reporting and Cross-Departmental Coordination

• Design, run, and provide regular reports for senior staff and project leads as well as custom reports, dashboards, and patron lists as requested by colleagues, Board of Directors Executive Committee and Campaign leadership.
• Coordinate monthly reconciliation of gift income in PM with the general ledger with finance and development staff including identifying and resolving discrepancies between PM and Finance’s accounting software system.
• Enter checks into Revenue Log and send out to the distribution list.

Qualifications

• Minimum 21 years of age and eligible to work in the U.S.
• Based in proximity the Bay Area to allow regular on-site work on the ODC campus (351 Shotwell Street, 3153 17th Street, and 3175-77 17th Street, San Francisco, CA 94110)
• 3+ years experience in development operations, gift processing, and donor database systems. Expertise in CRM databases in a nonprofit setting required; experience with Patron Manager or other Salesforce-based CRM strongly preferred.
• Exemplary attention to detail and accuracy, follow-through, and ability to balance multiple projects and priorities to produce results in a fast-paced, deadline-oriented environment, working both independently and as part of a team.
• Fluency in G-suite, Asana, Slack, and Microsoft Office.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Bachelor’s degree preferred.

Physical Demands and Work Environment

• Work is performed in an office and performing arts facilities setting.
• Must be available to work occasional evenings and weekends as required by the organization’s performances and special events schedule.
• Work is primarily performed sitting, standing and walking.
• Regularly sits at a computer station and operates electronic equipment 6 to 8 hours per day.

Compensation and Time Base

• This is an at-will, hourly position (eligible for overtime) with a minimum time base of 30 hours per week and not to exceed 40 hours per week, this position is based on ODC’s San Francisco, CA campus and offices with arrangements for some remote work.
• $30-32/hr, DOE
• The role earns and accrues ten (10) days per year of paid time off as well as sick leave. In addition, as a member of ODC’s full-time staff, this role receives three (3) additional days as floating holidays. This role also receives these paid holidays each year: New Year’s Day, MLK or President’s Day, Memorial Day or Juneteenth, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• As a dance organization committed to physical well-being, ODC’s benefits package currently includes health coverage for full-time employees (vision and dental coverage are available at the employee’s cost), a retirement savings plan and a life insurance plan. Additional benefits include pre-tax commuter deductions, access to tuition-free dance classes at ODC, complimentary tickets to select ODC performances, and a dynamic work environment.

To Apply

• To apply for this position, please email your current resume and a cover letter to: HR@odc.dance
• Note, please reference “Development Operations & Database Specialist” in the subject line.

No phone calls please.

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At ODC we believe the vitality of life in the San Francisco Bay Area is contingent upon continued exposure to a variety of perspectives, beliefs, and wisdom. Our work at ODC is challenging and exciting. We attract people who are committed to dance and the arts and we are willing to work hard to engage our audiences and serve our communities. If you want to make a difference, challenge yourself and help us continue to innovate, we welcome your energy and talents. People of color and people with disabilities, of diverse sexual orientations, gender expressions and identities are welcome and encouraged to apply.

Qualifications

• Minimum 21 years of age and eligible to work in the U.S.
• Based in proximity the Bay Area to allow regular on-site work on the ODC campus (351 Shotwell Street, 3153 17th Street, and 3175-77 17th Street, San Francisco, CA 94110)
• 3+ years experience in development operations, gift processing, and donor database systems. Expertise in CRM databases in a nonprofit setting required; experience with Patron Manager or other Salesforce-based CRM strongly preferred.
• Exemplary attention to detail and accuracy, follow-through, and ability to balance multiple projects and priorities to produce results in a fast-paced, deadline-oriented environment, working both independently and as part of a team.
• Fluency in G-suite, Asana, Slack, and Microsoft Office.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Bachelor’s degree preferred.

Physical Demands and Work Environment

• Work is performed in an office and performing arts facilities setting.
• Must be available to work occasional evenings and weekends as required by the organization’s performances and special events schedule.
• Work is primarily performed sitting, standing and walking.
• Regularly sits at a computer station and operates electronic equipment 6 to 8 hours per day.