Intake Manager

Position Description

This position is responsible for the operation of the CASA Program and Courthouse Offices which includes but is not limited to greeting and directing volunteers and guests, managing and maintaining program information, corresponding and coordinating with court personnel, scheduling, maintaining databases and files, and general office duties.

Responsibilities

• Coordinate with DCFS and courthouse personnel to ensure that CASA receives complete case information.
• Responding to and assisting Advocate Managers in obtaining case information.
• Entry of new case information into program database.
• Update program database with new information for all unassigned cases.
• Managing and updating the Unassigned Case List.
• Assist with the completion and updating of Case Opening Memos and update the program as needed for unassigned cases.
• Maintain displays and other front office pamphlets with current items –bi-monthly, maintain appearance of the courthouse office.
• Stock paper supplies near printer and in copy room as needed, organize other supplies as needed at the courthouse office.
• Coordinate court hearing schedules and ensure program staff receive relevant information regarding cases.
• Run monthly database reports; modify the database as requested by staff; act as liaison for the database program; assume responsibility for all database tasks as database administrator.
• Run opima reports for grant reporting, coordinate necessary improvements and cleanup to database, provide program data for communications projects, and create new database reports when necessary ones do not exist.
• Coverage of the CASA office front desk reception area during required in-person office days.
• Complete other duties as assigned.

Knowledge, Abilities and Skills

• Working knowledge of general office practices and procedures.
• Operating and troubleshooting courthouse office equipment, including copier, fax and computer.
• Maintains effective computer skills including Microsoft Word, Excel, Outlook, Zoom, Microsoft Teams, Adobe and the program database.
• Organize and maintain digital case files and work effectively using the program database.
• Ability to work cooperatively with others.
• Ability to organize and prioritize a workload as well as handle simultaneous tasks.

CASA Lake County Organizational requirements

• Commitment to CASA Lake County’s goals and mission to promote and protect the best interest of children who have been abused or neglected, by training volunteers to advocate for them in courts, in schools and in our community to help them find safe, permanent, and loving homes.
• Commitment to embodying and implementing CASA Lake County’s Guiding Principles in all aspects of work.
• Completion of CASA Lake County’s 40-hour training program within the first quarter of hire.
• Commitment to ongoing education, completing at least 12 hours per year of relevant continuing education.
• Inputting daily timesheets.

Education

Bachelors Degree or equivalent.