Supportive Housing Coordinator - Domestic Violence/ Human Trafficking

Position Summary:

The Supportive Housing Coordinator is responsible for the facilitation, development and implementation of best practices in supportive housing for survivors of DV/ HT experiencing homelessness in the Continuum of Care (CoC) FL 507. This is a collaborative position that assists with the development of system-wide supports and processes that improve and enhance the housing stability of participants who have experienced homelessness.

The Supportive Housing Coordinator will facilitate solutions-focused interventions to community partners providing direct services in efforts to create more capacity within programs, focusing on Project Imagine. This position will co-facilitate new case manager training and ongoing case manager support. It will be critical to creating a supportive housing community that embraces a housing focused approach, trauma informed care, harm reduction, and Motivational Interviewing practices. The Coordinator will be involved in re-examining current policies and practices and exploring new approaches for survivors in our community. This position will also be responsible for ongoing monitoring and data quality support.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Provide technical support to Program Managers and Case Managers, within Project Imagine including facilitating case staffing to assist in the resolution of challenging participant situations and providing expertise on best practices for service provision.
• Partner with Victim Service Providers and Project Imagine sub recipients to better understand their first-hand, direct services perspective. Use this understanding to advocate internally for streamlined processes that center the experiences of the participants and Project Imagine Case Managers.
• Maintain strict confidentiality and uphold privacy standards in accordance with the Violence Against Women Act (VAWA) and other survivor-centered policies and practices established by the Continuum of Care (CoC).
• Work closely with the Supportive Housing Advisor and other HSN resources to standardize and revise, as needed, all Supportive Housing workflows such as intake, home visits, case plan writing, and exits with focus on best practices for Project Imagine.
• Work closely with the Supportive Housing Advisor and other HSN resources to evaluate program performance and data quality at system and agency level to ensure continuous quality improvement.
• Use system and agency level data in HMIS and other systems used by Project Imagine providers to make data-informed decisions about changes to the system that will improve or enhance system performance.
• Participate in CES/ Project Imagine related Registry & Service Coordination Meetings.
• Facilitate community training for direct services providers on supportive housing practices and policies and on topics such as but not limited to housing focused interventions, trauma informed care, harm reduction, and motivational interviewing.
• Facilitate recurring meetings with community providers to share information, address systems gaps and improvements, and provide ongoing learning opportunities.
• Manage supportive housing resources across multiple agencies and funding sources, including close collaboration with the CES Operations Supervisor to evaluate rental assistance utilization rates and assess the anticipated capacities of projects.
• Develop strategic and collaborative partnerships with local social service agencies to provide additional support and resources to participants.
• Analyze data and create reports as required by CES, HSN administration, sub recipients or funders as needed.
• Perform other duties as assigned.

Qualifications and Requirements

Skills and Abilities

Ability to work with minimal supervision and exercise good judgment; strong verbal and written communication skills; time management, conflict resolution, critical thinking and problem-solving skills; facilitation of adult learning; ability to handle multiple tasks and manage competing demands; and standard office computing skills to include facilitation of virtual meetings on a variety of platforms.

Required Qualifications:

• A Bachelor’s degree in Human Services, Public Administration, Social Work, or related field; or equivalent background with a minimum of three (3) years of experience working on issues related to homelessness, poverty, housing, mental health and survivor services.
• Ability to reliably commute to and from work
• Interest in and passion for HSN’s mission with the ability to promote and communicate HSN’s philosophy, mission and values to external and internal stakeholders.
• Familiarity with homelessness, poverty, housing, mental health, recovery and human services.
• Strong relationship builder and communicator with a customer service focus.
• Ability to learn, understand and adhere to HUD guidelines, policies and procedures.
• Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results.
• Ability to learn best practice models, including Housing Focused Supports, Motivational Interviewing, Harm Reduction, Trauma Informed Care, and HUD VAWA.
• Ability to communicate effectively both verbally and in writing.
• Knowledge of and experience in working with HMIS and other spreadsheets and databases.
• Proficient in MS Office (Word, PowerPoint and Excel) and computer usage to include email, internet and presentations.
• Experience leading small and large meetings or workgroups and ability to learn how to facilitate trainings with a focus on adult learning needs.

Preferred Qualifications:

• Knowledge of and experience in working with HMIS and other spreadsheets and databases.
• Experience working with survivors who are fleeing or attempting to flee abuse and seek safe housing, as well as those participating in Rapid Rehousing (RRH) or Permanent Supportive Housing (PSH) programs.

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate in person or by telephone and consistently operates a computer and other office productivity equipment. The employee is frequently required to stand, walk and bend; to use their hands to finger, handle or feel objects, tools or controls; and to reach with their hands and arms. The employee must also be able to sit for extended periods. The employee must occasionally lift and/or move objects weighing up to 40 pounds.

Work Environment

The position involves attention to detail and extensive organizational skills. The employee will work as part of a team as well as interface with participants, agencies and funders. The employee will spend portions of time in the field, and in the office setting. The employee will likely encounter and be expected to address challenges associated with participants’ experiences with long-term homelessness, mental health and substance use concerns, and other barriers to obtaining decent, affordable housing. This is a full-time position requiring 40 hours per week. Additional hours are occasionally required. Work generally occurs Monday through Friday between 8:00 a.m. and 5:00 p.m.

Conditions of Employment

• Provision of satisfactory references and completion of background investigation check
• Completion of a pre-employment drug screening as well as post-employment drug or alcohol tests upon reasonable suspicion of use
• Demonstrated computer literacy, which may be assessed through pre-employment testing.
• Completion of HSN new employee orientation and ALL required paperwork prior to reporting to work
• Compliance with all HSN Policies and Procedures.

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This job description is not intended to provide, and should not be construed as providing, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. They are meant to be accurate reflections of the principal job elements essential for making fair and informed decisions about the job. Veterans and formerly homeless individuals are encouraged to apply.

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Homeless Services Network of Central Florida [HSN] provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HSN complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.