Senior Manager of Visitor Experiences

SENIOR MANAGER OF VISITOR EXPERIENCES – MEDORA, ND

EXEMPT/FULL-TIME

ABOUT THE THEODORE ROOSEVELT PRESIDENTIAL LIBRARY FOUNDATION

• “Believe you can, and you’re halfwaythere.” Theodore

Roosevelt

Since 2014, the Theodore Roosevelt Presidential Library Foundation (TRPLF) has been planning and building a new, ambitious kind of presidential library and museum. Other presidential libraries tell the story of a single individual, but the Theodore Roosevelt Presidential Library (TRPL) – being built more than a centuryafter T.R.’s death – will do more than preservehistory. The TRPL will be a people’slibrary, bringing Roosevelt’s values and relentless spirit to life at a critical time in our nation and world, while simultaneously championing the stories of all who “dare greatly, think boldly, care deeply, and live passionately.”

Thelibrary is currently being constructed in Medora, North Dakota, with a milestone planned for July 4, 2026 – America’s 250th anniversary. Participants at the TRPL will learn from – not just about – Roosevelt’s story,being transformed into the same stunning Badlandsthat served as the fulcrumin T.R.’s incredible life story.

Guided by the pillar principles of leadership, citizenship, and conservation, the Foundation has partnered with innovative partners – like the award-winning architecture firm, Snøhetta, and the best-in-class story crafters, the Future of Storytelling – to build an institution like no other. With plans to be the most sustainable presidential library and campus ever, a revolutionary approach to interpretive design, and programming that will spread the library’s message into neighboring Theodore Roosevelt National Park and beyond across the globe, the opportunity to join a talented team in building and opening this institution is truly unique.

JOB POSTING – SENIOR MANAGER OF VISITOR EXPERIENCES – MEDORA, ND – (ONSITE)

The Theodore Roosevelt Presidential Library Foundation (TRPLF) seeks a dynamic and service-oriented Sr Manager of Visitor Experiences to oversee all guest-facing aspects of the TRPL campus experience. This individual will lead and integrate key operational areas including Retail, Visitor Experiences, and Exhibits, with dotted-line oversight of Café Operations. The Sr Manager will shape a culture of hospitality that reflects the Library’s mission and creates a seamless, inspiring, and inclusive experience for every guest. This position reports to the Director of Operations and is a core member of the Operations leadership team.

CORE KNOWLEDGE AND COMPETENCIES:

• Proven ability to deliver high-quality, mission-aligned Visitor experiences across hospitality, retail, and cultural institutions.
• Deep understanding of engagement strategies, service best practices, and operational execution in high-volume, fast-paced environments.
• Experience managing cross-functional teams across museum operations, ticketing, food service, retail, and public programs.
• Demonstrated success in budget management, sales forecasting, and achieving revenue performance goals.
• Familiarity with point-of-sale systems, event booking software, inventory management tools, and CRM platforms, and Microsoft 365.
• Exceptional interpersonal and communication skills, with a proven ability to coordinate across departments, external vendors, and key stakeholders.
• Resourceful and agile problem-solver with a strong sense of ownership and accountability for the overall guest experience.

RESPONSIBILITIES:

• Oversee the daily operations of all guest-facing departments, including Retail, Visitor Experiences, and Exhibits, with collaborative oversight of Café Operations.
• Ensure that every guest interaction—across all touchpoints—is welcoming, inclusive, and mission-aligned, from arrival to departure.
• Hire, train, schedule, and mentor cross-functional, guest-facing staff, fostering a high-performing, service-driven team culture.
• Develop and implement service standards, operational procedures, and guest journey mapping to deliver a consistent and seamless experience across all departments.
• Partner with the Events and Programming teams to coordinate and support the logistics of internal and external events, including private rentals, public programs, and café-based catering.
• Collaborate with the Retail team to manage merchandising strategy, inventory, and in-store experience, ensuring alignment with the Library’s mission and brand.
• Establish a culture of hospitality, innovation, and accountability among frontline teams, emphasizing empowerment and responsiveness.
• Manage departmental budgets and monitor financial performance, identifying opportunities to improve efficiency and drive earned revenue growth.
• Build and maintain strong relationships with vendors supporting retail, food & beverage, and visitor services.
• Serve as a key liaison across Facilities, Protective Services, Marketing, and Development to support coordinated, high-quality operations and visitor satisfaction.
• Perform other duties as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in Hospitality, Business Administration, Arts Management, or related field preferred; equivalent experience considered.
• Five (5) years of relevant experience in Visitor Experiences, hospitality management, retail operations, or event experiences.
• Two (2) years of supervisory or managerial experience, with a demonstrated ability to build and lead high-performing teams.
• Experience working in a museum, cultural institution, or mission-driven nonprofit is highly desirable.
• Familiarity with health and safety protocols, ADA accessibility, and food service compliance is a plus.

PHYSICAL REQUIREMENT/WORK ENVIRONMENT:

• • Must be able to perform repetitive tasks such as typing or using a mouse.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Will occasionally require on-site support for special events or after-hours programs.
  • Must reside within a reasonable commuting distance of Medora, ND (defined as within 60 miles or approximately a one-hour drive).

BENEFITS

Full benefits include403(b), medical insurance, dental insurance, visioninsurance, life insurance, short-term and long-term disability, as well as 20 days of paid time off and 10 days of holidays. Salary ranges between $85,000 to $110,000 commensurate with experience.

EEO STATEMENT

TRPLF is committed to creating a diverse, equitable, and inclusive environment. TRPL does not discriminate based on race,sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, genderidentity, or any other reason prohibited by law as a provision of employment opportunities and benefits.

To APPLY: Careers — Theodore Roosevelt Presidential Library