Sales & Marketing Manager

Marketing & Sales Manager

Full-Time | Annapolis, MD | Reports to: Director of Marketing & Communications

Annual Salary: $55,000 + benefits

Who We Are

The Annapolis Symphony Orchestra (ASO) is a cultural powerhouse in Maryland’s capital city and a premier regional orchestra. The oldest and largest arts organization in Anne Arundel County, the ASO is driven by exceptional artistry, a professional team, and a belief in the power of music to move and unite communities. We’re not just about performances — we’re about creating meaningful connections between music and people.

Through our Annapolis Symphony Academy (ASA), we’re helping to shape the next generation of musicians by providing high-level music education and mentorship to talented young students — with a focus on equity, access, and representation in classical music. Together, ASO and ASA form a dynamic organization that’s expanding its reach and impact.

Who We’re Looking For

You're the kind of person who loves both small details and big ideas. You get as much joy from working with data as you do with helping someone find their perfect seat for a concert. You’re equal parts organized, analytical, and creative: someone who thrives on variety, enjoys working behind the scenes with a team, and takes pride in making things run smoothly and look good.

This role is at the heart of our audience experience and revenue-building efforts. You’ll manage box office operations and be a go-to for our customers reaching out with questions. At the same time, you will work with every department, including Artistic, Business Operations, Community Engagement, and the Annapolis Symphony Academy to help our programs connect with current audiences and reach new ones.

If you’re excited to work on a tight-knit, supportive team where your creativity, flexibility, and reliability will be truly appreciated — and if the idea of working across both world-class concerts and music education with purpose lights you up — this could be your perfect next move.

What You’ll Do

The Marketing & Sales Manager plays a vital dual role, supporting both the ASO box office and the day-to-day customer experience. This position manages box office operations, ensuring a smooth and welcoming experience for ticket buyers, while also assisting the Director of Marketing & Communications and other colleagues to connect audiences to the ASO’s music, musicians, and mission. With a balance of frontline customer service and behind-the-scenes acumen, this role helps shape how people discover, engage with, and enjoy the Annapolis Symphony Orchestra and Academy.

Box Office Sales & Customer Service

• Answer the admin and box office phone lines and transfer calls or help customers directly.
• Process ticket orders via phone, email, and online with professionalism, warmth, and accuracy, including mailing out all tickets.
• Support customers with seating questions, access needs, and promotions.
• Set up performances in PatronManager, including pricing, discounts, and seating holds.
• Coordinate with venue partners (e.g., Maryland Hall, Strathmore, Severna Park HS, Bowie State University, local churches, and parks) to prepare for performances, including managing the Front of House Staff or finding our own FOH staff if necessary based on the venue
• Monitor the info@annapolissymphony.org inbox, managing responses and correspondence
• Respond to requests and track vouchers for non-profit organizations’ fundraising events
• Work on-site at concerts to manage Will Call and ensure a welcoming audience experience.
• Manage Box Office associates working in the box office before and during concerts.
• Maintain box office supplies in the office.
• Partner with Friends of Annapolis Symphony (FASO) on data collection and usage.
• Implement ticketing outreach strategies including creating and tracking discount codes.
• Attend Patron Manager webinars to stay up to date with system updates and new features.
• Work with the Director of Marketing & Communications to create, send, and track patron surveys.

Marketing Engagement

• Curate and organize behind-the-scenes visuals, videos, and quotes for digital storytelling.
• Maintain and update key areas of the ASO’s website — including event listings, program info, and landing pages.
• Collaborate on a shared content calendar and track digital engagement to identify trends and optimize content.
• Design simple visual assets using Canva or Adobe.
• Stay current with arts and entertainment marketing trends and bring fresh ideas to the team.
• Support the Director of Marketing & Communications to tell the stories of our musicians, donors, and audience in order to drive sales and the future growth and success of the ASO.
• Support the Director of Marketing & Communications with sales and engagement, data collection, analysis, reporting, and archiving.

What You Bring

• 2+ years of experience in customer service, box office, social media, or marketing — ideally in the performing arts, events, retail, or hospitality. Bachelor’s preferred.
• Familiarity with ticketing systems and CRMs (PatronManager or Salesforce-based platforms preferred).
• A warm, solutions-focused approach to helping customers and solving problems.
• Writing skills with an eye for storytelling in short-form, engaging content.
• Demonstrated experience managing social media accounts and reporting on content performance.
• Comfort using Canva, Adobe Express, or similar tools for quick-turn content creation.
• Strong data analysis and information management.
• Ability to manage multiple priorities in a dynamic environment.
• Willingness to work evenings and weekends during concert weeks and special events as assigned.
• A love of music and a belief in the power of the arts to connect people.

Why This Job Is Great

• You'll work on a small, creative team where your ideas and voice matter.
• You’ll get a behind-the-scenes view of the performing arts and see your work in action.
• Work in a hybrid environment but with regular hours in the office helping our customers.
• You’ll help connect people with music — whether they’re attending their first symphony or their fiftieth.
• You’ll have the support to grow your skills and contribute meaningfully to a powerful mission.

ASO Benefits

At Annapolis Symphony Orchestra, we value the well-being and growth of our team. We offer a comprehensive benefits package that includes:

• Health, dental, and vision insurance
• Paid time off (PTO) and holidays
• 100% Employee-Funded 403b Retirement Savings
• Professional development and training opportunities
• Hybrid work arrangements

Annapolis Symphony Orchestra is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment decisions are based solely on qualifications, merit, and business needs.