Community Care Coordinator - PA

Organizational Overview: College Unbound (CU) is an accredited and state-approved college whose mission is to reinvent the higher education experience for underrepresented returning adult learners. Through rigorous and engaged scholarship, College Unbound integrates students’ own purposes for learning with the needs of their workplaces and communities, improving the lives of the students and the lives of those they touch. Started in RI, College Unbound now supports students across multiple states and looks to continue to develop an infrastructure to support this developing model.

Position Summary: The Community Care Coordinator in PA addresses students’ personal, social, and academic challenges to foster student success for CU students and their families. This 2Gen role provides wrap-around support by accompanying students and advocating for their needs and those they consider kin. These needs could include, but are not limited to, housing, mental health services, substance abuse, support with court matters, childcare, etc. This role reports directly to the Assistant Dean of Student Success and collaborates weekly with a local Site or Regional Director.

Primary Duties and Responsibilities:

• Oversees the support of students and their families in the region by ensuring students have access to childcare and support while they are attending and engaging in classes.
• Connects with each new student through 1:1s during their first semester at CU.
• Coordinates work with a CU Community Navigator, a work-study role or alumnus, who is hired to support their work, accompanying and advocating for the diverse needs of their students. This role is responsible for the onboarding and oversight of the Community Navigator role for the region.
• As a 2Gen role, this role collaborates monthly with childcare providers to better understand student-parent needs and is responsible for their engagement weekly during the Workplace World Lab area, as well as ensuring students who are online have the appropriate supports.
• Supports the various needs of our formerly incarcerated students at CU, including advocating and supporting their career, family, and personal goals.
• Co-teaches the Gateway class for any student flagged during the admissions process. Works directly in support of the faculty teaching the class to support student success.
• Attend Lab Classes weekly as schedule permits.
• Provide and direct students and families to resolve financial, health, educational, personal, employment, and family problems.
• Provide crisis intervention counseling and emotional support as needed. As needed, provide family members with contacts to services available in the community.
• Participate in staff meetings and make recommendations for student support.
• Monitor and keep case files for students. Works weekly in Asana with the Cares Team.
• Assist in resource development, policy, and program development and evaluation.
• Attend and participate in professional workshops, training, and conferences.
• Connect with Lab Faculty (via email, text, 1:1) and support where appropriate.
• Meet weekly with the Community Cares Team.
• At the start of each semester, this role will share with the Community Cares team a map of community-based resources, and at the end of each semester, will report out how many referrals were made and if any additional community resources were needed, as well as strategies for strengthening student success at CU.
• Performs other duties as needed or assigned.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and experience
• Five or more years of related experience or equivalent supporting a senior-level executive. Comprehensive knowledge of office practices and procedures. Skills in project management, coordinating administrative services, and evaluating business methods.
• Excellent computer skills (including Microsoft Office, Google, and Asana) and the ability to use other standard office equipment.
• Good verbal and written communication skills.
• Strong attention to detail and interpersonal skills.
• Ability to work independently, meet deadlines, and coordinate projects simultaneously with tact and diplomacy.
• Ability to work with minimal direction, exercising a high level of discretion and initiative. and be comfortable in a dynamic and fast-paced environment.
• Ability to work effectively in a diverse organizational environment.