Support Staff

Job Title: Support Staff

Date Developed: 11/05

Division: Program Services

Classification: Non Exempt

Purpose of Position: The incumbent is responsible for monitoring and

supervision of the residents served in the transitional and senior PSH

programs.

Responsible to: New Transitions Program Manager

Summary of Duties: Responsibilities to include but

not limited to the following:

• Establish positive rapport with the residents we serve while maintaining
• professional boundaries.
• Assists residents as necessary in a manner that includes respect, honesty,

non-judgment and empathy.

• Monitors resident activities and compliance with program rules. Reports concerns to
• case manager.
• Conducts checks in all resident clusters from 10:00pm-7:00am.
• Oversees wake-up routines of residents. Ensures the facility is secure at all
• times. Reports any facility concerns to the program manager.
• Warms up and serves prepared meals utilizing COVID-19 precautions.
• Ensures residents adhere to COVID-19 safety protocols.
• Collects urine samples of residents as requested by case manager; completes
• necessary paperwork for logging.
• Completes daily entries into log book; provides additional information related to
• residents needs or concerns to the case manager.
• Participates in all required training.
• Serves as a positive role model for program participants by demonstrating good work
• ethics.
• Perform other duties as assigned.
• SUPERVISORY DUTIES:

This position does not supervise any other position

WORKING RELATIONSHIPS:

Regular internal contact with NEBW staff

KNOWLEDGE AND SKILLS:

Education: High School Diploma or GED

Experience: At least two recent years’ experience working in shelters or residential programs

Knowledge: Ability to communicate effectively

Working Environment/Physical Demands:

• Considerable concentration
• Constant interruptions
• Moderate noise level
• Moderate travel to meetings and other agencies
• Available to work evenings, weekends and holidays
• Ability to navigate steps throughout tour of duty

Employee

Signature and Date: ______________________________________