Full-Time, In-Person Front Desk Concierge - Edie Windsor SAGE Center

SAGE is the world’s largest and oldest organization dedicated to improving the lives of lesbian, gay, bisexual and transgender (LGBTQ+) older adults. Founded in 1978 and headquartered in New York City, SAGE is a national organization that offers supportive services and consumer resources for LGBTQ+ older adults and their caregivers, advocates for public policy changes that address the needs of LGBTQ+ older people, and provides cultural competency training for aging providers and LGBTQ+ organizations, largely through its National Resource Center on LGBTQ+ Aging and its growing social enterprise SAGECare.

Role Summary:

The Concierge provides a warm welcome to older adult participants and all visitors at the SAGE Center, announces the arrival of visitors, manages phone calls, answer inquiries, and provides support to SAGE’s constituents, SAGE Center programming and operations, and to SAGE as a whole. The Concierge is an integral part in ensuring the Center remains a welcoming and inclusive space. This role report to the Director of the Edie Windsor Center.

Key Responsibilities:

• Provide administrative support to Edie Windsor SAGE Center
• Greet and direct Participants and visitors entering the Center
• Gain general knowledge about Center operations, program times and locations, and the Center’s calendars
• Answer phone and in-person queries, responding, transferring, or following up as
• necessary
• Provide information and referrals to callers/participants, capture I&Rs data and maintain metrics
• Register new SAGE Center Participants (guide through registration form, explain Center services, give tours, etc.)
• Maintain Participant RSVP lists for SAGE Center events and activities, including processing cash transactions for fee-based events
• Maintain a clean and organized reception and lobby area
• Provide data entry support using Salesforce and STARS
• Receive and sort mail and deliveries, and notify recipients
• Create flyers and signs for Center programs and special events
• Provide training/guidance to volunteers and newer hires into Concierge role
• Provide other assistance/support as assigned

Need-to-haves:

• Demonstrated experience in similar role
• Ability to manage multiple phone lines and transfer accordingly
• Willingness to learn about SAGE’s programming, both nationally and specific to the SAGE Centers and answer inquiries from callers and in-person visitors
• Ability to work comfortably and effectively in a fast-paced environment
• Ability to work independently with minimal supervision, using good judgment
• Ability to provide a welcoming environment; interact professionally and personably with Participants, visitors, and staff; and escalate concerns appropriately
• Ability to multitask with excellent time-management skills
• Basic proficiency with Microsoft Office, including Outlook and Excel
• Commitment to SAGE’s mission and alignment with SAGE’s values

Nice-to-haves:

• Bilingual Spanish ability preferred
• Experience with Salesforce and NYC Aging databases preferred
• Experience in aging and/or social services and/or LGBTQ+ services a plus
• Experience and passion for working with marginalized communities, particularly BIPOC and LGBTQ+ communities
• Strong written and verbal communication skills

What we offer:

• The status: Full-time; Non-exempt
• The location: In-person at Edie Windsor SAGE Center: 305 7th Ave 15th Fl, NY, NY 10001
• The schedule: 35 hours per week, Monday through Friday, 12:00 to 8:00pm. Some mornings, weekends, and/or holidays may be required
• The salary: $46,000 annualized (~$26.28/hour)
• The benefits: SAGE offers an attractive benefits package including:
  • Three medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
  • An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
  • Dental and Vision insurance with premium subsidies
  • A safe harbor 401(k) plan with a match from SAGE of up to 5%
  • Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
  • 100% SAGE-paid family and medical leave for up to 12 weeks
  • Sabbatical leave for very tenured staff
  • 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
  • Medical and dependent care FSA and transit pre-tax benefits
  • An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
  • A really terrific team; and a chance to support the LGBTQ+ community and be a part of an organization doing vital work!

Are you interested? (We hope so!): Please apply through our careers page: https://www.sageusa.org/about-us/careers/. Don’t forget to combine into one single document both your resume and a cover letter describing your interest in working with us and what you’d bring to the role!

Got questions?:

Email careers@sageusa.org with questions about the application process.

Just a reminder:

SAGE is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, ethnicity, creed, color, religion, sex or gender, sexual orientation, gender identity, gender expression, alienage or national origin, ancestry, age, citizenship status, marital or family status, family medical history or genetic information, veteran status, HIV serostatus, military or military discharge status, height, weight, disability or handicap, domestic violence victim status, employment status, socioeconomic status, criminal history or arrest record, sexual or other reproductive health decisions, natural hair or hairstyle, or any other status or characteristic protected by applicable federal, state, or local laws. SAGE is dedicated to this policy, with respect to all matters concerning employment.

SAGE offers an attractive benefits package including:

• Three medical insurance plan options in which to enroll – with a very generous HRA contribution by SAGE and premium subsidies
• An annually funded HRA (of up to $5k) for gender affirming care not covered by medical insurance
• Dental and Vision insurance with premium subsidies
• A safe harbor 401(k) plan with a match from SAGE of up to 5%
• Generous PTO and office closures for holidays (including ½ day closures the day before many holidays!)
• 100% SAGE-paid family and medical leave for up to 12 weeks
• Sabbatical leave for very tenured staff
• 100% SAGE-paid disability and life insurance with the opportunity to elect additional life insurance coverage for the employee and their dependents
• Medical and dependent care FSA and transit pre-tax benefits
• An Employee Assistance Program (EAP) for free and confidential support from licensed counselors on a variety of issues
• A really terrific team; and a chance to support the LGBTQ+ community and be a part of an organization doing vital work!