Case Manager

The Case Manager works with families to identify what supports are needed to help guide them along towards a path of self sufficiency. The Case Manager will link individuals and families with the support services they need based on interviews and assessments conducted.

The Case Manager reports directly to the Director of Case Management.

Related Responsibilities:

Client Services:

• Conduct assessments for households to determine what vulnerabilities exist that could benefit from added support.
• Conduct appointments at home as needed.
• Accompany families to specified appointments where no other support can be provided - e.g. volunteer, resettlement case manager, etc.
• Provide crisis intervention and assists families in understanding the implications and complexities of their life circumstances.
• Develop case plans with clients with a trajectory toward self-sufficiency - identifying short term, medium and long term goals.
• Assess clients and identify broad based needs.
• Refer households to other SCN services as identified.
• Deliver client services in a culturally-competent and trauma-informed manner.
• Attend and participate in meetings with fellow staff at the discretion of the Director of Case Management.
• Ensure data and all documentation follows the format set.
• Support and organize CM team led workshops.
• Inputs necessary data on a weekly basis at a minimum.
• Makes appropriate referrals and linkages to ensure clients have needs met.
• Attends and participates in interdisciplinary team meetings and training with partner organizations.
• Provides or helps in securing transportation to designated clients to appointments, as needed and with the support of the Director of Case Management.
• Complies with SCN policies and procedures.
• Maintains appropriate professional boundaries in keeping with client services policies and procedures.
• Submit data and anecdotes on a quarterly basis (more often if during a peak fundraising season) to help support development narrative and strategy.
• Supports SCN events and activities as needed.

Qualifications:

• Bachelor’s Degree.
• MSW preferred.
• Proficiency in a second language - Arabic, Spanish, French or Dari preferred.
• Strong interpersonal skill with the demonstrated ability to engage with the client base.
• Commitment to social justice and basic understanding of issues affecting immigrants and refugees.
• Knowledge of Salesforce, Google Products, Microsoft Office preferred.

This position is not exempt from overtime.